Administrative Specialist - DHS OIDO Experience

LAGRETA (Tippy) BARMORE

Waldorf, Maryland *****

Mobile: 301-***-****

Email: *********@*****.***

PROFESSIONAL EXPERIENCE

Dept. of Homeland Security (DHS), Office of Immigration Detention Ombudsman (OIDO), Washington DC Dates: 12/2020 – 12/2025

POSITION: ADMINISTRATIVE SPECIALIST

•Advise managers on administrative processes related to human resource (HR) recruitment and placement, regulations and requirements.

•Gather, analyze, and maintain operational manpower and historical data to prepare a variety of HR reports, organizational structure/functions and work processes.

•Conduct management surveys and research projects; provide advisory services on management issues to assess the effectiveness of program operations.

•Analyze and evaluate quantitative or qualitative effectiveness of line program operations in meeting established goals and objectives. Collect and evaluate data.

•Assist senior analysts in conducting special studies of program functions and work processes; present findings and recommendations via briefings and reports.

•Serve as back-up to the HR team, handle some functions and attend relevant operations meetings to brief or address work inquiries/status.

•Represent the agency and related interests with internal and external stakeholders; effectively interact with parties in regular and difficult situations.

•Onboard federal and contractor new hires; incorporate employees into the ITForMe System and OIDO email listing and prepare “onboard” welcome messages/packages.

•Brief new hires on administrative processes and Transit Subsidy; assist with preparation of transit paperwork and “Concur” Travel documents.

•Craft and update administrative functions standard operating procedures and guidelines.

•Serve as supply, property and equipment custodian, assign barcodes for assets and maintain e-records of inventory; prepare related SOP’s.

•Issue supplies/materials to DC employees and coordinate completion of equipment inventories; mail supplies, uniform gear, and equipment nationally.

•Populate office assets into the Sunflower (SAMS) system - includes adding and removing equipment to the system.

•Coordinate office administrative requirements and inter-office reports with other offices and participate in special projects such as DHS Continuity of Operations and security exercises, inspections, investigations and emergency evacuation drills.

•Liaison for DHS OIDO employees, handle and respond to questions/inquiries and resolve administrative problems and issues.

•Offboard employees who are departing OIDO. Remove employees from office staff listings/emails, coordinate with travel and transit offices to terminate benefits and collect issued equipment such as iPhones, computers/laptops, and keys.

•Conduct exit surveys and interviews with departing employees, utilize analytical tools to assess data and identify organizational trends, advise managers of shortfalls.

•Prepare a variety of monthly reports: weekly Actions Report (WAR), “Concur” Travel, Transit Subsidy Costs, & Assets reports. Attend monthly meetings for Accountable Property Officers and Local Property Officers (APOs/LPOs) to ensure accuracy of assets inventory.

•Handle timekeeping functions as back up to the WebTA administrator.

•Purchase Card Holder for OIDO and prepare form 1501’s to acquire supplies, equipment, and training courses; obtain management approvals.

•Reconcile purchase card Citibank monthly charges, provide supportive receipts to Approving Officials(s), and prepare audit reports.

•Coordinate the division’s needs for supplies, research vendors to fulfill supply orders, and coordinate inventory with the Budget Analyst.

•Collaborate with multiple divisions to complete special projects as needed.

Dept. of Homeland Security (DHS), Office of Chief Human Capital Officer, Washington DC Dates: 02/2015 – 12/2020

POSITION: HUMAN RESOURCE (HR) SPECIALIST, GS-201-11, 02/2017 – 12/2020

HR SPECIALIST, GS-201-11 equivalent (Contractor), 02/2015 – 02/2017 (same duties)

•Responsible for and performed technical functions to support various HR specializations, including staffing, HR systems, payroll, leave administration, personnel processing, and benefits.

•Provided advisory and consultative services to HR Specialists, senior managers, and SES leaders.

•Led a team to accomplish personnel actions, task and oversee work, and provide input to performance appraisals. Develop procedures and guides, and coordinate with offices to modify and refine operational guidance to improve results.

•Ensured accuracy and timely processing of a full range of personnel recruitment and actions. Perform pre/post-audits and evaluations in compliance with relevant regulations, codes, and procedures. Collaborated with HR functional Specialists to guide and accomplish corrected personnel and payroll actions for GS and SES personnel.

•Served as Official Personnel File (e-OPF) manager for DHS and collaborated with other Federal agencies to acquire new hire files and deliver departing employee files electronically. Researched and analyzed eOPF issues and completed audit projects; entered new hire e-OPFs into the agency system.

•Maintained technical knowledge of the agency’s electronic personnel systems, researched inquiries, and resolved cases timely in the Federal HR System.

•Led and coordinated New Hire Orientations, process-related actions in the EmpowHR system, and manage e-OPF and Payroll records for senior executive service hires, managers, and other DHS components’ new staffing, recruitment, and hiring actions.

•Interpreted Federal laws and regulations and the Agency’s policies and procedures to perform functions and advise customers on personnel processing, benefits, entitlements, and credible service.

•Managed requests, developed HR reports & data via automated systems, notified HR Specialists and managers of requirements and effectively presented various reports to meet customers’ needs.

•Managed the Agency’s Student Loan Repayment Program, announced availability annually, and analyzed employees’ applications to determine qualifications.

•Coordinated with Federal Investigators on background checks and investigations for security clearance.

•Government operations – rulemaking, policy, and significant program responsibility (includes regulation or policy making, directing, implementing, advising, and audits).

•Performed mid-level management duties or assignments:

•Assisted agency rule-makers or policy decision-makers with significant public trust government programs in an influential way.

•Responsible for independent or collaborative actions with moderate impact on the efficiency and integrity of the service.

•Liaison with public contacts about important government programs impacting public trust.

•Provided advisory and consultative services to HR Specialists, senior managers, and SES leaders.

•Led a team to accomplish personnel actions, tasked and oversaw work, and provided input to performance appraisals.

•Developed procedures and guides and coordinated with offices to modify and refine operational guidance to improve results.

New Life Church, LaPlata, MD

ADMINISTRATIVE ASSISTANT Dates: 11/2014 – 02/2017

•Volunteered and performed administrative functions to support church activities and programs. • Assisted with typing and proof-read weekly service programs, answered telephones and responded to inquiries.

•Helped “walk-in” members and worshipers with administrative requests.

•Assisted and supported Pastor’s weekly administrative needs and requests.

National Science Foundation (NSF)/Economic Systems Inc. (ESI)

POSITION: HR SPECIALIST/PAYROLL SUPERVISOR, GS-11 equivalent (contractor)

•Supported the agency’s payroll functions and a team of Payroll Specialists to perform day-to-day operations; assigned work, supervised staff, approved leave/attendance, and motivated the team.

•Independently audited complex historic pay and leave transactions affecting employees or groups. Managed special projects and resolution of HR and payroll problems; resolved discrepancies.

•Participated in revisions and development of NSF's HR and payroll policies and procedures. Prepared correspondence, reports, and presentations to the agency’s management officials.

•Provided leadership and advice to supervisors and timekeepers on all time and attendance matters; collaborated with supervisors, employees, and all levels of management to resolve issues.

•Led multiple NSF electronic systems, including e-OPF, PeopleSoft, WebTA, Siebel, and Email Outlook. Provided technical guidance and advice and resolved operational problems.

•Served as an expert and primary contact for WebTA and Siebel, oversaw employee self-service payroll activity via Federal Personnel Payroll System (FPPS), and performed ad-hoc audits of employees’ self-service transactions. Briefed at weekly staff meetings.

•Teamed with IT staff; tested WebTA/Payroll and People Soft new software, coordinated agency implementation; documented test analysis and results; resolved “roll-out” problems.

•Prepared Length of Service (LOS) Awards and packages and created recognition briefing materials. • Maintained an active public trust clearance.

EDUCATION and PROFESSIONAL TRAINING:

Understanding Leadership Commitment, Dept of Homeland Security

Veterans Employment Training for Federal HR Professionals, online certificate

Microsoft Software Suite: Word, Excel, PowerPoint, and Outlook

Electronic HR Data & Processing Systems: People Soft, EmpowHR, e-OPF, e-Processing HR Actions

Automated Budget & Pay Systems: Deltek, Cost Point, SAP, Simis, Web-TA, Siebel, PPO, & SPPS web.

High School, Cardozo Senior High, Washington DC 2009,

SECURITY CLEARANCE: Public Trust Security Clearance, 2015-Present;

Interim Secret Clearance, May 2006 – Sep 2007

3

Contact this candidate