Customer Service & Office Administrator

Mytiyah Broadnax

Atlanta, GA ****************@*****.*** 832-***-****

Professional Summary

Dedicated administrative and customer service professional with experience supporting families, students, and community members through complex processes requiring accuracy, confidentiality, and strong communication skills. Experienced in records management, case documentation, eligibility-related data collection, client interviewing, problem resolution, and administrative support. Skilled at helping individuals understand requirements, obtain necessary documentation, and navigate programs and services while maintaining compliance with policies and procedures. Proficient in Microsoft Office, Google Workspace, data entry systems, and remote collaboration tools.

Core Qualifications

Eligibility Determination Support

Client Intake & Assessment

Case Documentation

Records Management

Customer Service Excellence

Data Entry & Verification

Confidential Information Handling

Program Compliance

Interviewing & Information Gathering

Benefits Assistance Support

Problem Resolution

Quality Assurance

Microsoft Office Suite

Google Workspace

Database Management

Professional Experience

Office Administrator Atlanta Heights Charter School June 2025 – Present

Serve as the primary point of contact for students, families, staff, and community members.

Collect, review, verify, and maintain confidential records and documentation.

Assist families with completing required forms and obtaining supporting documentation.

Manage high-volume inquiries while ensuring timely and accurate responses.

Process reimbursement requests, purchase orders, invoices, and administrative records.

Maintain compliance with school policies and confidentiality requirements.

Create reports, spreadsheets, correspondence, and presentations for leadership teams.

Maintain accurate student records, attendance information, and database updates.

Substitute Teacher National Heritage Academies November 2023 – June 2025

Maintained student documentation and records with accuracy.

Utilized digital learning platforms and technology-based communication tools.

Worked with diverse populations and adapted support based on individual needs.

Maintained confidentiality while supporting students and families.

Guest Experience Planner / Administrative Support World of Coca-Cola February 2021 – December 2023

Provided exceptional customer service to diverse populations in a high-volume environment.

Conducted client communications through phone, email, and in-person interactions.

Collected and maintained accurate customer information and event records.

Coordinated schedules, documentation, and logistical support for events and programs.

Resolved customer concerns while ensuring policy compliance and customer satisfaction.

Processed payments and maintained detailed financial and administrative records.

Customer Service Representative Alorica Inc. May 2013 – August 2015

Assisted customers with account management, service requests, and technical support.

Gathered and verified customer information while maintaining data accuracy.

Documented customer interactions in company databases.

Resolved customer concerns while adhering to company policies and procedures.

Maintained productivity and quality standards in a fast-paced call center environment.

Education

High School Diploma or Equivalent

Certifications

Microsoft Office Specialist

Technical Skills

Microsoft Word, Excel, PowerPoint, Outlook, Google Docs, Google Sheets, Data Entry, Typing, Microsoft Access, Email Communication, Virtual Collaboration Tools, Database Management

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