Customer Service Representative (Remote, WV)
Resume:
Marlyna Day
Jolo, WV *****
*************@*****.***
WWW: https://bold.pro/my/marlyna-day/298r
Summary
Results-driven Customer Service Representative with a proven track record in effective communication, problem-solving, and customer relationship management. Committed to enhancing customer satisfaction through efficient complaint resolution and collaborative teamwork.
Experience
February 2023 - Current
Startek USA - Remote, WV
Customer Service Representative
Assisted customers with inquiries and product information in a timely manner.
Resolved customer complaints through effective communication and problem-solving techniques.
Collaborated with team members to improve service quality and efficiency.
Provided product recommendations based on customer needs and preferences.
Trained new employees on customer service protocols and system usage.
Answered customer inquiries and provided accurate information regarding products and services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong relationships with customers by providing personalized assistance and support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Resolved customer complaints promptly and efficiently.
Identified opportunities for upselling additional products or services based on customer needs.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Skills
Customer relationship management
Customer service software
Product knowledge
Complaint resolution
Payment processing
Service quality improvement
Education and Training
May 1993
Iaeger High School Iaeger, WV
High School Diploma
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