Customer Relations Officer - Social Work Background
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
FULL NAME : Pheny Achieng
ID NUMBER :40161911
POSTAL ADRESS : 245 Homabay
TELEPHONE : +254*********
EMAIL: ***************@*****.***
CAREER OBJECTIVE
To obtain a challenging position in a reputable organization where I can apply my knowledge, practical skills, and experience to contribute to organizational success while advancing my professional growth and delivering quality service with integrity and dedication PROFESIONAL PROFILE
A Motivated and dependable Social Work professional with a Diploma in Social Work and Community Development, Practical experience from Ndiru level 4 Hospital, and Customer Service experience as a cashier. skilled in communication, psychosocial support, record keeping, team work, and problem solving, with a strong commitment to professionalism, accountability, and excellent Service delivery.
ACADEMIC AND PROFESIONAL PROFILE
Diploma in Social Work and Community Development
Kabete National Polytechnic
2024
Kenya Certificate of Secondary Education(KCSE)
ST. Josephine Bakhita Girls Secondary School
2020
WORK EXPERIENCE
Organization: Zalabet
Position: Cashier
Period: September 2025 to July 2026
RESPONSIBILITY
Processed customer transactions accurately and efficiently Maintained daily cash records and balanced cash at the end of each shift Delivered excellent customer service by responding to customer needs professionally Ensured compliance with company procedures and financial accountability Maintained a clean, organized, and professional working environment Organization : Ndiru Level 4 Hospital
Position : Internship
Period Jan – April 2023
CURRICULUM VITAE
RESPONSIBILITIES
Socio-economic assessment of clients including Ward rounds Home visits and case follow ups
Psycbo-social assessment/Support to all Clients
Guidance and Counseling
Community-facility linking and outreaches
Participated in Community health education and awareness programs KEY TECHNICAL SKILLS
Psychosocial Support
Case Management Support
Community Mobilization
Report Writing
Record keeping & Documentation
Customer Service
Cash Handling & Reconciliation
FUNCTIONAL SKILLS
Excellent Communication and interpersonal skills
Strong Organizational and Planning skills
Problem-solving and decision-making
Team work and collaboration
Time Management
Adaptability and Flexibility
Integrity and professionalism
Ability to work under minimum supervision
Attention to detail
REFEREES
Hannington Odhiambo
Supervisior
Zalabet
Lencer Akinyi
Medical Social Worker
Ndiru Level 4 Hospital
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