Remote Personal Assistant & Customer Service Lead
Resume:
Skyler Bond
Indianapolis, Indiana 46254
***********@*****.***
OBJECTIVE
Aspiring to obtain a Lead Customer and Product position in a dynamic environment, leveraging over 10 years of customer service experience. Adept at providing precise product insights and effectively addressing customer inquiries. Demonstrated leadership skills developed across diverse fields, focused on enhancing customer service, streamlining processes, and improving order management. Committed to acquiring in- depth knowledge of various services and processes to drive continuous improvement and customer satisfaction.
SUMMARY OF SKILLS
- Experienced in customer service, call center, and patient services with the ability to be flexible and understand the needs of the customer.
- Skilled in Medical Billing, Microsoft Office & Excel, Email, Microsoft Teams, Inbound and outbound calling.
- Managing patient insurance information.
- Strong problem analysis, adaptability, and initiative to drive growth. EMPLOYMENT HISTORY
Herff Jones
Senior Quality Inspector
September 2022 – Current
- Maintained a safe and productive work environment.
- Notified Group Lead of any issues that arose during the shift.
- Informed supervisor of any safety concerns or quality issues.
- Inspected products in primary inspection areas to verify conformance to specifications.
- Ensured all products met quality specifications.
- Verified product descriptions to ensure order accuracy, creating daily logs of customer service errors and rejects.
- Responsible for reading and identifying information on order forms.
- Performed other duties and projects as assigned.
- Updated SOP for systems to ensure smooth performance. Touchpoint Services
Transporter
August 2021 – September 2022
- Applied knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determined, explained, and developed dispatcher logic and transporter activities.
- Assisted in coordination of Patient Transportation activities and services with other departments.
IU Health Gateway
Revenue Cycle Clerk
April 2019 – February 2020
- Provided customers with verification of a designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and actions taken, including comments, inquiries, and complaints.
- Knowledgeable in-patient registration and financial clearance.
- Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Fifth Third Bank
Customer Service Representative (CSR)
February 2018 – March 2019
- Demonstrated and upheld core values for all customers.
- Handled cash, balanced, and fulfilled business change orders.
- Responded promptly and resolved customer inquiries and complaints.
- Communicated directly with customers by phone, electronically, or face-to-face to ensure accurate customer service.
Eskenazi Health Services
Registrar
October 2012 – July 2017
- Registered patients for Physical, Occupational, and Speech Therapies.
- Managed charge entry and reconciliation for inpatient, outpatient, and clinical therapists.
- Scheduled new evaluations and return appointments for therapists via call center to best fit the patient’s schedule.
- Managed cash payments over the phone to assist patients in a smoother experience. EDUCATION
Calumet High School
Diploma
References available upon request.
Awards
- Received Glori Award for Promotion of Operational Goals in June 2014 and Top Acts Award for the entire hospital.
- HJ Safety award for fire and ladder safety for maintaining safe OSHA standards in all departments
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