IT Systems Administrator & IAM Automation

FRANK UCCELLO

647-***-**** *****.*******@*****.*** www.linkedin.com/in/frankuccello

SUMMARY

Results-driven IT Systems Administrator with 20+ years of experience specializing in automation, scalable infrastructure, and secure identity management. Proven expertise in streamlining IT operations, implementing SSO/IAM solutions, and translating complex business requirements into effective technical implementations. Adept at managing cloud-native ecosystems (Google Workspace, JumpCloud, Azure/AWS) and leveraging APIs to eliminate manual processes and drive efficiency in high-growth environments.

TECHNICAL & SOFT SKILLS

Identity & Access Management (IAM): SSO, MFA, Zero Trust Architecture, JumpCloud.

Cloud & Enterprise Platforms: Google Workspace (Enterprise), M365, Salesforce, Zendesk, Slack, Zoom, Jira Service Management, Confluence.

Automation & Scripting: API Integrations, PowerShell, Bash, Automated Onboarding/Offboarding Workflows.

Infrastructure & Security: Cloud Operations, SOC 2 Compliance, IT Governance, Patching & Lifecycle Management.

Soft Skills: Technical Customer Training, Strategic Stakeholder Management, Solution-Oriented Technical Troubleshooting

PROFESSIONAL EXPERIENCE

Canada Life (Insurance) — Sr. System Integrator 2024 – 2026

Supported enterprise Windows server environments, including security remediation, patching, lifecycle activities, and Windows Server upgrades across on-premises and cloud environments.

Coordinated Windows Server upgrade and cloud migration activities by working with application owners, stakeholders, and third-party vendors to ensure compatibility testing, scheduling, and successful implementation.

Managed infrastructure change activities by following IT governance processes, including change requests, implementation planning, maintenance scheduling, outage coordination, and recovery planning.

Supported security and operational initiatives by assisting with SOC 2 audit activities, technical documentation improvements, Azure team coordination, DNS changes, and monitoring enhancements.

D1G1T Inc. (Fintech) — IT Manager 2021 – 2024

Spearheaded the configuration and administration of enterprise SaaS tools, managing complex IAM policies, SSO/MFA implementations, and automated provisioning workflows.

Designed and built scalable solutions leveraging APIs to automate manual administrative tasks, significantly improving team efficiency and system reliability.

Partnered with cross-functional stakeholders to define technical requirements for new initiatives, translating business needs into effective, scalable IT solutions.

Owned SOC 2 compliance strategy and audit readiness, ensuring all systems met strict security governance and configuration logging standards.

Daniel Spellbound Productions (Animation studio)— IT Manager 2020 – 2021

Managed enterprise network and server infrastructure, maintaining high-availability environments and optimizing system performance for distributed teams.

Developed custom automation scripts to manage server provisioning, drastically reducing downtime and eliminating repetitive manual maintenance processes.

Provided Tier 2/3 technical support, performing deep-dive analysis on root causes to resolve complex infrastructure issues permanently.

Borrowell (Fintech) — System Administrator 2018 – 2020

Administered multi-tenant cloud environments (AWS/Azure), focusing on secure remote access and identity management to support a growing workforce.

Implemented and managed IT support systems, improving service delivery and responsiveness for internal business requests.

Collaborated with business units to implement new service migrations, ensuring seamless adoption and adherence to technical policies.

PREVIOUS PROFESSIONAL EXPERIENCE

Worked with global enterprise organizations including: CGI, EDS, Microsoft, IBM, Oracle, and Volkswagen

Supported enterprise systems administration, data centre operations, infrastructure support, and mission-critical production environments.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Computer Science, University of Toronto

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