Customer Service Representative and Support Specialist
Resume:
Marie Taylor
Tampa, FL *****
813-***-**** ***************@*****.***
WWW: Bold Profile
PROFESSIONAL SUMMARY
Customer Service Representative Resourceful, adaptable and a goal-oriented professional with good decision-making Skilled customer service capable of fostering positive relationships with clients and colleagues; effective in both spoken and written communication and with excellent problem-solving skills. Is a team player and competent when it comes to conflict- resolution Areas of Expertise Communications Multi-tasking Customer Service Active Listen Detail Oriented Documentations Building Relationships Prioritizing Team Coaching Encouragement Data Entry Achievement Rewards
SKILLS
• Remote sensing analysis
• Staff and customer support
• Technical and diagnostic support
• Financial customer support
WORK HISTORY
REMOTE CUSTOMER SUPPORT 02/2023 to 11/2025
International Benefits Administrative - Garden City, NY Received inbound calls as a third party lasion for many insurance agencies. Provided excellent customer satisfaction, reviewing plans type, eligibility, benefits and how claim's processed Thur plan coverage. Verified in compliance with HIPPA regulations. Answered all inquiries and concerns of policy information, data entry CUSTOMER CARE REPRESENTATIVE 05/2018 to 10/2022
Quest Diagnostics, Patient Services - Tampa, FL
Provided exceptional customer support for patient inquiries regarding test results and services.
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Managed appointment scheduling and maintained accurate patient records within electronic systems.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Utilized CRM systems to accurately track customer interactions and update account information.
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CUSTOMER SERVICE REPRESENTATIVE 06/2017 to 06/2018 MSL Associates - Tampa, FL
Resolved customer inquiries and concerns efficiently through active listening and problem- solving techniques.
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• Reviewed diagnostic test results and analysis
Managed high-volume calls while maintaining exceptional service quality standards across diverse customer interactions.
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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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EDUCATION
Robert - Morris, Chicago, IL
Applied Science with Concentrated on Computer Graphic Designer, 1989
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