Cybersecurity-Focused IT Support Technician

DEVIN Louisville, VALENTINE KY 502-***-****

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PROFESSIONAL SUMMARY

Technical support and system-focused professional transitioning into IT, with experience in troubleshooting, system navigation, and end user support. Completed the Google Career Certificate in Cybersecurity, gaining hands on skills in network security, vulnerability assessment, SIEM monitoring fundamentals, Linux and SQL basics, and incident response workflows. Currently pursuing CompTIA Security+ and expanding knowledge through cybersecurity lab environments. Strong ability to analyze technical issues, document findings, and implement solutions with accuracy and professionalism.

University of Louisville

Bachelor of Science, Communication & Marketing

May 2018

EDUCATION

SKILLS

Operating Systems: Windows OS

Security & System Foundations:

Network security fundamentals

Incident detection & response

SIEM log analysis and alerting concepts

System troubleshooting & diagnostics

Technical problem solving

Ticketing workflow & documentation

Escalation and incident reporting

User training & on-boarding

Multitasking & prioritization

Cross department collaboration

RELEVANT EXPERIENCE

University of Louisville

Program Coordinator

Provided system and process support to students, staff, and campus partners. Analyzed issues, documented findings, and delivered accurate resolutions. Trained new employees on T2 Flex software and internal workflows. Adapted to evolving program needs while maintaining consistent communication. Collaborated with internal teams to improve service efficiency and user experience. CORE COMPETENCIES

Google Career Certificate

Cybersecurity CompTIA Security+ in progress

Vulnerability identification & risk mitigation

Linux command line basics

SQL queries for investigation

Software & Tools: Office 365, Google Workspace

Additional Systems: T2 Flex Budgeting Software, Paycor Payroll System Typing: 40+ WPM

Set up and support Meta Ray-Bans and Oculus: connections, apps, and authentication Diagnose and resolve network, pairing, and update problems; document steps and results Communicate clearly and guide safe use, privacy, and permissions Partner with the team to spot trends and improve processes while keeping up with firmware and features 2020 Companies

Brand Ambassador

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