Senior Quality and Operations Leader

MUHAMMAD SAIDUZZAMAN

Chicago, IL ***** – Tel: 224-***-****

****************@*****.*** https://www.linkedin.com/in/msaiduzzaman/ Senior Leader in Operations, Quality System Development & Company-wide Project Control Management. Tenured in Integrated Facilities Management (IFM) system, Facilities Management Office

(FMO) transition, implementation, training and performance oversight Delivering Scalable Results for Complex projects for Chicago Public School City-wide Portfolio. Summary

Experienced, versatile and visionary leadership in the field of scalable and market responsive manufacturing, engineering and quality management system development that aims to institute effective, dynamic, and forward-thinking business operation. Core competencies in:

• Operational Excellence

• Ergonomic Workspace Design, Plant Layout Solution and Operation Management (ERP)

• Quality Management & Business System Planning and Development (IQOQ & OPQP,)

• Workflow/Process Engineering Design and Cost/Value Stream Mapping (VA) Analysis

• Strategic Supply Chain Development and Management

• Effective Personnel Competency Training with Value Driven Empowerments

• Continual and Systemic Improvement (CI) & Development of Entrepreneurial Management Leadership

• Key Performance Assessment, Gap Analysis and service level Monitoring (KPI & SLA) Data Analytics

• Lean Manufacturing & Six Sigma Methodologies

• Project Development, Implementation, Progress effectiveness and Return on Investment (ROI) tracking

PROFESSIONAL EXPERIENCE

Senior Manager, Facilities Project & Asset Management Chicago Public Schools Chicago, IL City-Wide Portfolio (Sept 2017 – June 2025)

• Performed Integrated Facilities Management (IFM) Business model gap analysis and recommended transition to streamlined Facilities Management Office (FMO) business model to ensure efficiency, transparency and cost savings over 20% annually.

• Spearheaded implementation and transition initiatives for Computerized Maintenance Management System CMMS from TMA to Corrigo, giving responsible building maintenance professionals software tool that helps organizations manage and track their maintenance activities, assets, and resources in a centralized database while automating maintenance tasks, such as scheduling preventive and corrective maintenance, managing work orders, and tracking inventory, to reduce downtime, increase equipment reliability, and extend asset lifespans. By providing data-driven insights through reports and dashboards, CMMS empowers managers to make informed decisions and maintain regulatory compliance also enabled executive leaderships deeper visibility into overall cost savings per-square-foot by improving service completion speed while reducing personnel overhead by 25% of previous model

• Led city-wide implementation, training and deployment of hand-held mobile devices with app- based software maintenance tracking (Crowdcomfort), leading to real time capture of engineering and custodial task/service reports, which were then used in corrective and preventive measures to bring personnel, machine and material allocation in line with APPA guidelines and improve performance year-over year

• Led large team of cross-functional Facilities Management contract negotiating team for Chicago Public Schools with globally renowned global real estate services companies such CBRE, JLL and Aramark

• Chaired Monthly and Quarterly performance reviews at Chicago Public Schools Facilities Management Quality Council and reported approved Vendors performance KPI/SLA Data, Analytics and Dashboards to Senior Leaderships and key Stakeholders

• Developed, trained and implemented Environmental, Health and Safety (EHS) Emergency Management System (EMS) program.

Sr Quality Manager, Corporate Quality & Regulatory Compliance (Nov. 2016 – Jan. 2017) C.B.R.E, Abbott North America Account

200 Abbott Park, Lake Bluff, Illinois

• As a part of corporate team of senior management for Abbott North America Account, developed and implemented Supplier/Vendor Change Management policy and procedures.

• Completed Quality Management System Gap Analysis at C.B.RE to comply with Abbott’s Internal Quality and Regulatory System in accordance with ISO-13485 guidelines.

• Developed Established quality and regulatory non-conformance reporting, escalation and near miss protocols for all Abbott North American facilities. Director of Manufacturing Operations & Quality) Aug 1996 – Jan 2016) CIRCUIT WORKS CORPORATION, Waukegan, IL

• Oversaw and ensured Development, Training and Implementation of various QMS, quality policies, procedures and work instructions throughout the organization

• Successfully led IS0-9001:2001, 13485:2012 Quality Business System implementation initiatives to obtain and maintain ISO certification for multiple production plants across United States and Mexico.

• Led initiatives for multiple business unit mergers and acquisitions and multi-plant relocation efforts including design and development of State-of-the-Art plant layouts and ergonomic workflow within the guidelines of Automotive Industry Guidelines (AIG) process and machinery requalification and validation process aka (IPQP)

• Managed large teams of Internal and External quality system auditors and their audit activities to ensure all business and statutory agency compliance such as FDA, FCC, IPC and Automotives.

• Monitored and maintained quality system, regulatory requirements and product certifications/approvals Collect, compile and analyzed KPI data for Quarterly Management Review and presented to senior management

Quality Manager June. 1994- Aug 1996

Liquid Controls

Lake Bluff, IL

• Developed and maintained and oversaw corporate measurement device control and calibration program

• Developed, implemented and conducted time and motion (MTM), cost and process efficiency studies for key products and processes

• Conducted machine, process and test fixture validations as a part of DFA/DFM and APQP steps

• Trained and implemented SPC tools and techniques such as control chart, PFEMA, Cpk, MSA

• Oversaw incoming and outgoing quality (IQOQ) inspection activities and analyzed First Article Approvals (FAA) and 1st pass yield data to monitor internal and external supplier performance

• Developed, implemented and monitored customer complaint database, established CAPA

(8D), (5 whys, 6s) to identify root causes and to implement corrective action for documented continuous improvement initiatives.

• Developed and implemented quality policy manuals, procedures and work instructions throughout the organization

TECHNICAL SALES and SERVICE MGR, (May 1992 – May 1994) 2yrs. ELEK-TEK, Lincolnwood, IL

A national leader in sales, distribution and support in personal/business computing solution provider

• Provided personal/business computing system and networking solutions WAN and LAN for small business and home offices

• Provided after sale customer services/product training to personal and corporate clients as well as internal company Sales and Service associates INDUSTRIAL ENGINEER, (May 1989 – May 1992) 3yrs.

AMERICAN SPRING & WIRE COMPANY, Chicago, IL

• Designed and developed manufacturing & Quality Inspection specifications and tolerances for automotive suspension springs such as torsion, compression and flat stock metal fabrications

• Designed and developed manufacturing & Quality Inspection specifications and tolerances for automotive suspension

• Developed, implemented and conducted time and motion (MTM), cost and process efficiency studies for key products and processes. Conducted machine, process and test fixture validations as a part of DFA/DFM and APQP steps

• Trained and implemented SPC tools and techniques such as control chart, PFEMA, Cpk, MSA Master of Business Administration, International Business Management LAKE FOREST GRADUATE SCHOOL OF MANAGEMENT, Lake Forest, IL Bachelor of Science, Industrial Engineering

ROOSEVELT UNIVERSITY, Chicago, IL

CERTIFICATIONS

Certified Value Analyst, General Motors

Certified hardware specialist of IBM, MAC, Hewlett Packard ASQ Certified Lead Quality Assessor, Certified Lead Auditor (ISO 9001:2000; ISO 13485:2008), Member, American Society for Quality (ASQ), ASQ 2013

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