IT Support & Field Operations Technician

KIRA O’DELL

*** * *** *

Spanish Fork, Ut

***** 971-***-****

greeneyes8705gmail.co

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OBJECTIVE

Open to part time and full-time work. I am willing and able to start as soon as possible. Looking for any opportunity to better myself and show my worth. EXPERIENCE

Frank Kentrell (remote)

IT assistant Aug 2024-Feb 2026

• Coordinate laptop distribution, ensuring timely delivery and efficient project execution

• Monitor and resolve connectivity issues, reducing downtime and enhancing collaboration

• Provide virtual assistance, improving client satisfaction and strengthening relationships

• Order equipment necessary for individual assignments

• Keeping client confidentiality

Clean Harbors (Oregon, Washington, Utah, New Mexico) Field Tech/Floating Chemist/Floating Project Manager Feb 2022- Feb 2024

• Site wide enhance cleaning or lunch tables, chairs, and microwaves with 10% bleach

• Supervise everyone cleaning tables

• Ensure everyone on tables signs PTP

• Fill out timesheet for tables, adjusting as needed through the day

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• Ensure 10% bleach rags are stocked at each location and extra are made

• Ensure each location has enough PPE, trash bags, and anything else necessary for job

• Help keep NCCO rooms cleaned in between classes

Be ready and available for ERTs or any jobs that are planned during on call weeks

• Understand and/or be willing to learn on the job hazmat skills

• Wear appropriate PPE to each job (level of PPE varies with job)

• Know how to attach cartridges to respirator, change out attachment to breathing air, and connect breathing air hoses and box safely and correctly

• Know and understand a PTP for each job

• Know that it is my responsibility to keep myself and my team safe and do the job right

• Put on Tyvek and gloves correctly, taping wrists, ankles if needed, and zipper if needed

• Follow Site policies on level of PPE for each building and level of each building

• Work service elevators to get supplies to destinations when needed

• Properly clean up hazardous waste including bio and dispose of properly

• Keep up on training that comes up weekly, monthly, and yearly

• Disassemble machines and dispose of properly from hazardous situations • Keep supply storage containers stocked and organized

• Drive company ATV, golf cart, and vehicles following rules of the road and company rules when on campus

• Volunteer work out of town for HHWs

• Communicated with coworkers and clients via phone, text, and email • Train new employees on the job to ensure safe and correct work LYFT (Oregon, Washington) Driver

Nov 2018- Jun 2023

• Accept ride requests via phone, ensuring timely pick-ups and drop-offs

• Adhere to all traffic laws, maintaining a perfect safety record

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• Enhance customer satisfaction through courteous and efficient service

• Ensure each customer is being dropped at a safe location if location seems otherwise

FST Technologies (Oregon)

Social Distance Monitor/Proctor Sept 2021- Feb 2022 Make sure the people employed (Trade, Vender, Company Employee) wear their mask appropriately and all times unless sitting in designated areas to eat and drink

• Make sure all people keeps 6 feet apart

• Make sure all people are sitting and keep their feet off tables

• Make sure when people come to the café they don’t stay longer than an hour

• Make sure all construction workers go to their designated areas to eat and take breaks

• Have masks available for those who need them

• Make sure everyone is wearing an appropriate mask (no vents, double layers, or gators)

• Report to supervisor or security when someone is causing a hostile environment and/or refuses to follow protocols

• Help direct people to destinations on campuses

• Proctor training classes at NCCO

• Teach training classes at NCCO

Home Instead Senior Care (Oregon, Washington)

Caregiver Sept 2017- Aug 2022

• Cook meals

• Light and heavy house keeping

• Shower/bathing assistance

• Eating/drinking assistance

• Dressing assistance

• Transferring assistance

• Running errands and grocery shopping

• Hygienic assistance

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• Schedule doctor appointments and medical rides

• Medication assistance/reminders, including narcotics

• Bathroom assistance

• Grooming assistance (shaving, brushing hair, putting hair up)

• Scheduling for care • Going for walks Companionship

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End of life, Hospice

• Help keep home organized

• Gardening

• Some pet care

• Proper disposal of medication and biohazards

• Wear proper PPE and know what level of PPE needed each situation

• Upholding client confidentiality and HIPPA

Community Services Inc. (Oregon)

Self-Direct Support Person Jan 2017- Feb 2020

• Prep and cook meals

• Make sure all freezer boxes are cleaned and organized, no expired food

• Wash and put away dishes and laundry

• Make sure bathrooms are clean and sanitized

• Ensure all surfaces are sanitized each shift, including wheelchairs and gurneys

• Complete weekly chores

• Take out trash and recycling

• Make sure supply closet is stocked and organized

• Keep client rooms stocked with necessary supplies

• Make sure bed alarms and floor mats are on and in place for safety

• Assist clients going to bathroom

• Assist clients with baths and any hygienic needs

• Changing depends, bed mats, and positions in bed every 2 hours

• Straight catheter for bed time

• Recording intake/eliminations

• Handling meds, counting at start and end of each shift

• Feeding clients through G-tube, gravity and pump valve

• Giving clients their daily meds orally and via G-tube

• Cleaning and administering Nebulizer and O2 Therapy

• Know what to do and use for biohazards, chemical and medication spills

• Know how to dispose of empty and expired medication

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• Know steps for constipation, seizer, hypothermia, aspiration, and behavioral protocols for each client

• Keep track of clients sleep, repos, meds, and eliminations on Therap

• Take clients for outings, work, appointments, and events

• Upholding client confidentiality and HIPPA

Children’s Learning Academy (Oregon)

Teacher Aid Mar 2015-Dec 2015

• Keep up on state certifications such as CPR

• Keep classroom clean, organized, and safe

• Change diapers

• Serve prepared meals

• Communicate with parents about their child(s) day and accomplishments

• art projects, music, reading

• Ensure progress with developmental skills

• Prepare bottles as needed

• Keep track of daily activities, diaper changes, and important information

• Administer medication as directed when needed

• Upholding client confidentiality

Godfather’s Pizza (Oregon)

Cashier/Kitchen/Delivery

• Prepping and cooking ingredients/meals

• Properly cleaning and sanitizing all areas of restaurant

• Keeping supplies/products stocked and properly rotated

• Maintaining the inventory and assisting in ordering supplies

• Answering multi-line phones

• Assisting customers with questions and concerns

• Processing cash and card transactions

• Delivering orders in a timely fashion

• Take bar ordered food to bar

Napa Auto Parts (Oregon)

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Cashier/Driver Sept 2007- Aug 2008

• Processing cash and card transactions

• Answering multi-line phones

• Assisting customers with questions and concerns

• Keeping supplies and shelves stocked and organized and rotated Maintaining inventory and assisting in ordering supplies Check in, sort, and enter shipment orders into computer

• Look up parts and pull them for customers

• Ensuring a clean and safe work environment

• Delivering parts to customers and different sites in a timely fashion

• Keeping company vehicle clean and up to date on maintenance Chevron (Oregon)

Cashier Jul 2006- Jul 2007

• Process cash and card transactions

• Assist customers, resolve inquiries

• Maintain inventory

• Keep market and bathroom clean

• Kowing and understanding how to use emergency shut off

• Accessing money in safe when low in register

• Counting till at beginning and end of shift to ensure money is accounted for Shari’s Restaurant

Hostess Oct 2005-Apr 2006

• Greet customers at door and seat them

• Hand out menus and get drink orders

• Assist waitress with taking food to tables as needed

• Keep behind counters and water station stocked

• Clear and clean tables and booths

• Cash out customer tickets

• Keep condiments on tables stocked and clean

• Keep high chairs clean and ensure buckles aren’t broken

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EDUCATION

• Phlebotomy Certification Feb 2020

Oquirrh Mountain Phlebotomy School- Oregon

• Associate in General Studies Working towards Biology/Man of Zoo Animals Degree 2013-2014

Portland Community College- Oregon

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High School Diploma Sept 2001- Jun 2005

Sherwood High School- Oregon

SKILLS

Data Entry, Outlook, Microsoft 360, Google Drive, Email, Safari, Explorer, Chrome, Calendar, Doc, Docusign, Customer Service, 10 Key, Multi-line phones, Multi-tasking, Organization, Detail Oriented, Quick Thinker, Telegram, Teams, Whatsapp, Zoom, Webex, Anydesk, Slack, Jump, PIKVM, Chat Support, Team player, WPM 45, HIPPA, CPR/First Aid

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