VIP Guest Relations & Bottle Service Specialist

Drea

Professional Summary

Energetic and personable customer service professional with 8+ years of experience working directly with clients in fast-paced environments. Skilled in relationship building, upselling services, handling cash and transactions, resolving customer concerns, and creating positive guest experiences. Known for professionalism, reliability, strong communication skills, and the ability to connect with diverse clientele. Available for immediate hire and flexible scheduling, including evenings, weekends, and special events. Core Skills

• Customer Service Excellence

• VIP Guest Relations

• Bottle Service & Upselling

• Cash Handling & POS Systems

• Conflict Resolution

• Sales & Promotions

• Team Collaboration

• Multitasking in High-Volume Environments

• Professional Appearance & Presentation

• Event & Nightlife Hospitality

Experience

Customer Service Representative 8+ Years Experience

• Assisted customers in fast-paced environments while maintaining high satisfaction levels. • Managed transactions, payments, and account inquiries. • Built rapport with clients and encouraged repeat business.

• Resolved concerns professionally and efficiently. • Consistently met performance and service goals. 1