House Sitting & Property Support Professional

CLAUDIA UMAÑA

Palmetto Bay, FL 786-***-**** ************@******.***

linkedin.com/in/claudia-umaña-9552b475

PROFESSIONAL SUMMARY

Versatile business professional with 30+ years of experience spanning sales, procurement, retail operations, and product development across Latin America, the Caribbean, and the U.S. Skilled at managing full business functions independently

— from vendor relationships and logistics to regulatory compliance and budget oversight — while building strong client relationships and collaborating effectively across teams. Trilingual (English, Spanish, French) with an MBA in International Business and a consistent track record of resourceful, hands-on execution in fast-paced, multicultural environments. PROFESSIONAL EXPERIENCE

Product Development & Retail Operations Manager

The Porter's Group LLC Miami, FL • 2022 – Present

● Developed a full paint product line (Kalino Paints), managing regulatory-compliant labeling in accordance with U.S. environmental standards.

● Directed a graphic artist through the creation of product labels and brochures, overseeing creative execution from concept to completion.

● Led the launch of a retail paint store from the ground up, navigating local environmental regulations, licensing, and permitting requirements.

● Managed full budget and accounting responsibilities, maintaining financial accountability and cost control.

● Applied project management principles in partnership with builders and contractors, addressing the practical challenges of home renovation projects.

● Executed designers' plans behind the scenes and worked directly with high-end clients on finish selections and preferences.

Procurement & Operations Manager

CPG Group Corp Miami, FL • 2004 – 2022

● Managed the full procurement cycle — purchase orders, logistics, supplier payments, and inventory control — for a multi-market trading operation.

● Served as primary liaison with Sherwin-Williams, coordinating logistics and delivery schedules to maintain supply continuity.

● Directed sourcing and distribution strategy across a geographically dispersed network of Caribbean and Latin American partners.

● Prepared documentation and reporting for board of directors meetings, translating operational data into results presentations.

Consultant

Ambiance & Création SA — Sherwin-Williams West Indies Distributor Caribbean Region • 2002 – 2018

● Directly participated in the launch of two retail stores in Haiti, establishing operational control systems and point- of-sale (POS) systems from the ground up.

● Drove sales development and performance analysis for new retail locations, contributing to distributorship growth from under $1M to over $2.5M in annual revenue.

● Supported client prospecting and delivered training seminars to grow the customer base. District Sales Manager

Paley De Greiff Corp / Avianca Airlines Miami, FL • 1990 – 2000

● Achieved sales quotas by identifying client needs and positioning tailored travel and airline solutions through consultative, needs-based selling.

● Served as key intermediary between contractors, agents, and end clients, building long-term trust and loyalty across the sales cycle.

● Partnered with tour operators to design travel packages that generated new hotel revenue and developed tourism in previously underserved coastal markets.

● Represented the company at industry trade shows, delivering group presentations as company spokesperson.

● Grew an assigned territory to approximately $3M in revenue through sustained relationship management and strategic account planning.

EDUCATION

MBA — International Business, Barry University, Miami Shores, FL (1991 – 1993) BA — Interior Design, Universidad Taller Cinco, Bogotá, Colombia (1983 – 1987) CERTIFICATIONS & TRAINING

● Nonprofit Essentials Certificate — Nonprofit Ready (in progress)

● Color Design Certificate — Eiseman Center for Color (2008)

● Real Estate Sales Associate License — Florida (Inactive) SKILLS & EXPERTISE

Languages: English, Spanish, French (all fluent); Haitian Creole (conversational) Technology: QuickBooks Desktop, Zoho CRM, Microsoft Word, Excel, PowerPoint, Outlook, Outlook Calendar, Google Workspace

Core Competencies: Procurement & Vendor Management • Retail Operations Launch • Regulatory Compliance • Budget

& Financial Management • Project Management • Governance & Board Reporting • Cross-Cultural Communication • Client Relationship Management • Discretion & Confidentiality • Team Collaboration

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