Bartender & Reimbursement Supervisor

BRENDA RAWL

Chattanooga, TN ***** +1-423-***-**** *******@*****.***

Professional Summary

I have over 20 years of experience in the restaurant bartender and service industry. I currently bartend at the Elks Lodge. I love to help brighten someone's day with a smile and a great cocktail Work Experience

Bartender

Elks Lodge Chattanooga, TN

April 2024 to Present

This is a member's only club. We have a kitchen as well as a full bar. We serve spirits, beer and wine. I love to bartend and make people happy. I provide great customer service while serving good food and great cocktails Reimbursement Supervisor

National Seating and Mobility Chattanooga, TN

April 2012 to May 2026

Maintain employees’ productivity to company standard. Coach employees on guidelines for insurance company Build knowledge of Durable Medical Equipment guidelines, coding per PDAC and ICD-10

Submit PTO, payroll, maintain and monitor absentees. Lead discussion on payer issues with various departments as well as the Provider Reps

Empowered employees to gain the knowledge to advance within our company. Lead with compassion, empathy and understanding.

Review and process write off requests.

Manager

d.Donatelli Dalton, GA

July 2023 to April 2024

Set up bar, bar inventory, hiring, training, working all aspects of the restaurant to ensure the timeliness of the guest experience. I have managed catering events on and off site. Bartender

Firebirds Wood Fired Grill Chattanooga, TN

November 2020 to July 2023

I was responsible for providing excellent customer service with taking food orders, making specialty martinis, pouring beer, wine and regular liquor drinks.

Bartender

Bonefish Grill Chattanooga, TN

June 2010 to May 2020

I was responsible for maintaining the liquor infusions, restocking, changing kegs making speciality cocktails as well as regular spirits and beer. I would maintain excellent customer service and serve food. Manage my team remotely since March 2020

Identify, analyze, and make plans for resolving complex issues with insurance companies and the performance of members on my team

Monitor and review Aged A/R

Audit team’s work and actions for improvement and accuracy Reimbursement Supervisor

National Seating & Mobility

Education

Certification

Virginia College Chattanooga, TN, US

2010 to 2011

High school diploma or GED

Skills

Food service cleaning Medical billing Mixology Stocking Computer operation HCPCS CPT Coding Recipe adherence Buffet-style table settings Organizational skills Client interaction via phone calls ICD-10 Productivity software Clerical experience Bartending Conflict management Food preparation Making change System improvement planning Patient observation Wine knowledge Microsoft Office Microsoft Outlook Computer literacy Communication skills Strategic goal setting Cocktail experience Hospitality Pivot tables Improving operational efficiency Food and beverage industry expertise Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint, Teams Waystar/ZirMed Availity NaviNet UltiPro Insurance Company Provider Portals EMR systems Kitchen health and safety standards Computer skills Customer communication Data management Medical office experience Clean workspace maintenance Interpersonal communication Proofreading Venue beverage service Leadership Strategic thinking Guest relations Medical records Clinic Microsoft Word Data manipulation Basic math ICD-9 Office experience Beverage preparation Bar safety compliance (food service) Fine dining experience Research Medical coding Microsoft Outlook Calendar Kitchen stations Age verification regulations Customer service Customer inquiry handling Food industry Typing Serving Beverage recommendations Medical terminology Analysis skills Teamwork Time management Kronos Front desk Maintaining an organized workspace Retail math Food and beverage recommendations Google Calendar Dog handling Sales Phone communication In- person customer service Software troubleshooting GPS devices Spirits experience Food service workstation cleanliness Windows Food service health code compliance Data entry Manager experience Administrative experience Retail sales Phone etiquette Ambulatory surgery center Restaurant experience Microsoft Excel Office management Documentation review POS Revenue cycle management GPS EHR systems

Languages

English

Certifications and Licenses

TABC Certification

Bartender License

Driver's License

Certified Professional Coder

Additional Information

Authorized to work in the US for any employer

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