Data Entry Specialist & Customer Service

QUAY LEEKS

Dallas, Tx ***** 469-***-**** ************@*****.***

Data Entry Specialist with a proven track record of managing multiple fuctions, solving problems, maintaining confidentiality and producing quality work. Fast and accurate keying skills with the ability to collect and manage information efficiently and accurately.

Prospect Qualifier, 01/2015

Kelly Services

Conduct screenings to qualify prospective clients for insurance coverage Inform licensed speacialist on client statuses and provide detailed information to assist in new policy implementation

Compute and maintain performance metrics

Became the lead "go-to" person for new reps and particularly challenging calls as one of the primary mentors/trainers of both new and established employees. Truck Service Advisor, 02/2021 - 12/2023

Ta Travel Center Of America – Dallas, TX

Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.

Organized ongoing maintenance schedules to boost system performance. Supported the acquisition of new clients through professional networking events, building brand awareness within the industry community.

Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.

Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Negotiated competitive pricing from vendors for parts purchases without compromising quality or delivery timeframes.

Monitored product quality and communicated necessary improvements to site superintendent. Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

Developed strong relationships with local fleet managers, leading to increased referrals and business opportunities for the service department.

Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.

Optimized supply levels to keep stock within ideal parameters for expected needs. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Customer Service, 01/2017 - 01/2017

Kelly Services

Handled incoming calls from physicans, responding to inquiries, resolving problems and correcting policy errors

Provided quotes and executed online policy changes for physicans. Claims Specialist, 01/2015 - 01/2016

Kelly services

Assisted claim adjusters by timely and accurately recording and processing over 500 property damage claims per month

Provided on-going customer support for details and customer,resulting in increased satisfaction and retention.

Supervisor, 01/2012 - 01/2015

United Parcel Services (UPS)

Manage,supported,and provided guidance to employees Promoted employees adherence to company policies and procedures through mentoring and education techniques

Performed daily alpha and numeric data entry to add new recirds, verify, correct, edit, and change pertinent data

Compared data with source documents and re-entered data in verification format to detect errors Analyzed and resolved critical issues in a time-sensitive environment using excellent communication and negotiation skills

Planned and managed resourcesto consistently meet production, quality and cost goals Collaborated with other supervisors to design cross-department efficiency protocols Prepared, uploaded, and entered a high- volume of employee data; including hourly, salary data and tax data using payroll system

Processed manual payroll checks as requsted and required Located and corrected data entry errors, or reported them to upper management per company ploicy Oversaw department projects through completion to management's satisfaction Trained employees and conducted employee performance reviews. Appointment Setter, 01/2009 - 01/2010

Transit Merchant Payment Processing

Scheduled appointments for business clients and sales representatives Provided active and appropriate information in response to customer inquires Maintained up-to-date records at all times

Researched client demographic information

Recorded names, addresses, purchases, and reactions of solicited prospects Keyed data from order card into computer, utilizing various software platforms Demonstrated mastery of customer service call script within specified timeframes Responded to client inquiries solicited through advertisements Properly directed inbound calls in phone queues to improve call flow and efficiency Solicited orders for services over the telephone

Quoted prices and persuaded customer to purchase products Set scheduled dates and times for estimators to meet with prospective customers. Customer Service Specialist, 01/2006 - 01/2007

Aegis Communications

Conferred with customers via telephone or in person to educate them on various products and services offered

Processed client orders, cancelled accounts, and acquired details of complaints for immediate resolution Scheduled service calls and provide innovative solutions for customers to ensure customer satisfaction and retention

Identified opportunities for process improvements and implemented strategies to improve productivity Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Diploma, College Preparatory

EDUCATION

Lancaster High School

Data Entry 65WPM

Data Verification

Transcription

Active Listening

10Key10,000KPH

Data Analysis

Clerical Detail Orentation

Alpha/Numeric 9,500KPH

Database Management

Customer Service

Organizational Skills

Hiring Manager, Management Inc,726 52nd PI., Los Angeles, CA 90182 Dear Hiring Manager, I'm applying for a senior management position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely, Quay Leeks

Quay Leeks, 214-***-****, *.*****@*****.***

KEY QUALIFICATIONS

COVER LETTER

REFERENCES

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