Property Management & Operations Strategist
Resume:
PATSI HOGAN
Garland, TX *****
**********@*****.***
Professional Summary
Seeking a strategic position offering a growth-oriented career trajectory, where I can apply my core competencies in property management to drive operational excellence and contribute to organizational success.
Authorized to work in the US for any employer
Work Experience
Community Manager – Arise Carrollton – Asset Living
April 2025 – Present
Day to day operation of a 244-unit multi-family property
Multi- Site Property Manager
Avenue5 Residential-Dallas, TX
June 2024 to January 2025
**Ownership group transitioned entire portfolio to a new management company and restaffed all management positions with their own employees 1/7/25**
Responsibilities included the following:
Hire and build a cohesive team for both properties.
Training new team members.
Submit reports to regional manager and corporate.
Review and assist with re-classes and accruals for monthly financial statements.
Review and complete monthly variance reporting for monthly financial statements.
Reviewing of weekly reports, delinquency reports, payables, and payroll.
Develop marketing strategies for the asset.
Recommend the use of service contractors, oversaw initial contract negotiations to meet budgetary requirements for individual GL.
Manage resident and employee issues.
Take immediate action on emergency situations.
Property Manager
Portico Property Management
November 2023 to May 2024
The Premier at Prestonwood-208 Units, Dallas
** The Premier at Prestonwood was sold 5/2024 and I accepted a new opportunity with Avenue 5**
Duties included the following:
Hire and build a cohesive team for the property.
Training new team members.
Submit reports to regional manager and corporate.
Review and assist with re-classes and accruals for monthly financial statements.
Review and complete monthly variance reporting for monthly financial statements.
Reviewing of weekly reports, delinquency reports, payables, and payroll.
Develop marketing strategies for the asset.
Recommend the use of service contractors, oversaw initial contract negotiations to meet budgetary requirements for individual GL.
Manage resident and employee issues.
Take immediate action on emergency situations.
Multi-site Property Manager
Indio Management/RPM Living
**Ownership transitioned to RPM Living, and I was asked to remain the multi-site manager for both assets**
Parks at Walnut-308 Units/9944 Walnut-260 Units, Dallas, TX
October 2021 to November 2023
**Regional Manager for Portico recruited me to join her team as Property Manager of next position**
Duties included the following:
Directed operations for two sites for one ownership group totaling 568 units combined, supervising five office associates and five service associates.
Ensured meticulous financial preparation and monitored key performance indicators to achieve targets.
Fostered strong resident relationships, consistently exceeding client expectations.
Selected for Mentorship Program
AR/AP
Delinquency reporting and management, collections
Day to day operation of a multi-family, residential apartment community
Monthly financial reporting inclusive of scrub to executive summary process
Fair Housing Compliance
Leasing
Vendor scheduling/follow up
Capital Projects - bid to completion
Move out dispositions
Career progression planning of team
Mentor/train all incoming Community Directors in Region - Financials, Nexus
Assistant Property Manager
Morguard Management-Garland, TX
January 2016 to September 2021
** Recruited by Indio Management to manage 9944 on Walnut, promoted to multi-site manager for Parks at Walnut/9944 on Walnut**
Duties included the following:
AR/AP, all manager reports while in between managers (occurred 5 times in 6 years)
Delinquency reporting and management, collections
Day to day operation of a 188-unit town home/apartment community
Leasing- maintained 95-98% occupancy
Move out inspections and final accounting statement completed
Resident retention via renewals – average of 85% – 90% retention rate
Make Ready scheduling and coordination with maintenance team and vendors.
Roving Manager
CVS-Greenville, TX
October 2014 to December 2015
Accomplishments
· Coverage for 4 different stores in 2 separate Districts during tenure at company
· Reset crew, new store builds
· Management of flagship store in DFW district while manager was on FMLA.
· Daily operations of 80,000 sq foot retail store.
· Manage staff of 15-30 people.
· Financial Reporting
· Merchandise flow, coordinate with D.C. to facilitate delivery of product.
· Control of payroll
· Complete re-staffing/staff assessment
· Loss prevention interviews
· Increased sales by $75,000 in the 4th quarter over LY
Education
High School Diploma
Fowlerville High School - Fowlerville, MI
September 1974 to June 1978
Professional Skills:
Management
Loss Prevention
Forecasting
Financial Report Writing
Conflict Management
Full cycle staffing
Financial Management: Proven ability to prepare and manage budgets, ensuring
key performance indicators are met and exceeded.
Team Leadership: Successfully supervised cross-functional teams, fostering
collaboration, and achieving operational goals.
Client Relationship Management: Strong track record of exceeding client
expectations and cultivating resident satisfaction.
Operational Excellence: Consistently achieved top-tier audit scores and
accolades for property improvements.
Mentorship and Training: Adept at coaching and mentoring new property managers
and assistant managers.
Multi-Site Management: Managed diverse property portfolios, ensuring consistent
operational excellence across various communities.
CRM/Knock Software
Event Planning
Accounts Payable
Office Management
Yieldstar
Yardi. Onesite, Resman
Human Resources
Budgeting
Fair Housing Law
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