Warehouse, Kitchen, and Maintenance Support Professional

LUIS MAYANCELA

Queens, NY ***** 917-***-**** ****************@*****.***

PERSONAL PROFILE

Reliable and versatile professional with hands-on experience across warehouse operations, customer service, kitchen support, and facilities/maintenance work. Skilled in inventory handling, food preparation and sanitation, high-volume customer interaction, and general cleaning and site upkeep, all performed under strict time and safety standards. Known for punctuality, adaptability, and a strong work ethic in fast-paced, team-oriented environments. Seeking an entry-level role in warehouse, customer service, kitchen, or maintenance where consistent effort and reliability make an immediate impact.

CORE COMPETENCIES

• Warehouse & Inventory Handling

• Customer Service & Communication

• Food Prep & Kitchen Sanitation

• Facilities & Custodial Maintenance

• OSHA & Workplace Safety Protocols

• Order/Ticket Accuracy Under Pressure

• Team Coordination

• Reliability & Punctuality

EXPERIENCE

Center for Employment Opportunities – New York, NY June 2026 – Present

Crew Worker

• Provide general maintenance and custodial services across indoor and outdoor facilities at various NYC locations, including courthouses, NYCHA buildings, and DOT highways.

• Coordinate with team members to ensure efficient, timely completion of daily assigned tasks.

• Inspect completed work to ensure it meets quality specifications and established standards.

• Follow supervisor instructions closely and communicate effectively to resolve issues.

Wingstop – New York, NY June 2018 – Dec 2019

Prep Cook/Dishwasher

• Cooked, sauced, seasoned, and packaged food items according to strict company operational standards.

• Read and processed order tickets quickly and accurately, managing portion counts and cook times using kitchen timers.

• Filtered and freshened fryer oil daily and used chemical cleaning products safely per protocol.

• Cleaned and sanitized work areas, equipment, and utensils to maintain a safe, tidy kitchen.

• Washed dishes as needed, loading and operating the dishwasher and organizing clean items for service.

DMV Call Center – Coxsackie, NY Jan 2022 – Dec 2024

Customer Service Representative

• Handled high volumes of inbound and outbound calls in a timely, professional manner.

• Identified customer needs and provided appropriate solutions under time pressure.

• Processed records accurately while meeting individual and team performance targets.

New U & J Warehouse – Queens, NY Jan 2020 – Jan 2022

Warehouse Associate

• Unloaded delivery trucks, inspected shipments, and organized inventory into storage locations.

• Picked, packed, and labeled customer orders for timely shipment.

• Maintained a clean workspace and followed OSHA and company safety protocols.

Extra Raven Produce – Queens, NY May 2016 – Mar 2018

Trucker's Helper

• Loaded and unloaded cargo manually and with hand trucks, dollies, and pallet jacks.

• Secured freight to prevent damage during transit and assisted with deliveries to customer sites.

EDUCATION

Bachelor's in Sociology/Human Services (Full-time) 2024 – 2026

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