Operations & Production Management Leader

John E. Tietje 214-***-****

Flower Mound, TX **028 ****.******@*****.***

PROFESSIONAL SUMMARY

Results-driven operations, production, and project management professional spanning manufacturing, aerospace, telecommunications, construction, business development, and customer service.

Demonstrated success in production planning, supply chain management, process improvement, quality assurance, technical sales, and organizational leadership. Strong background in developing operational processes, managing client relationships, and solving complex business challenges.

Combines technical expertise with business acumen to deliver measurable results in fast-paced and evolving environments.

EXPERIENCE

JETT HOME REPAIR & REMODELING, Flower Mound, Texas

Owner 2018 - Present

Provide residential and commercial repair and remodel services. Define specifications and expectations via quotations. React efficiently to changes in specifications or scope of work. Maintain communication with customers or their tenants to ensure work is performed satisfactorily.

ROBINSON AIRCRAFT INTERIORS, Coppell, Texas

Production Planner 2013-2018

Generate work orders for operations. Audit to assure conformity to FAA regulations and certifications, customer processes and specifications, and internal quality processes. Create change history logs to ensure deliverables meet customer satisfaction. Review, interpret and recommend engineering drawings for designing and implementing part kitting to determine efficient production flow.

QUALITY TOOL, Lewisville, Texas

Production Manager 2011-2013

Led a team to ensure on-time delivery exceeding customer expectations. Define and implement quality standards. Maintain inventory for materials and finished goods. Manage processes for shipping & receiving, quality control, inventory, and production flow.

TEXAS ARDEX HOME REPAIR, Carrollton, Texas

Business Development 2009-2011

Expanded market from single homeowners to real estate agents, property management companies, and landlords. Implemented customer feedback program. Managed supply chain functions, quotations and estimates.

NOKIA, Irving Texas

Web Content and Online Marketing Manager 2004-2009

Launched over 100 major products online annually, developed product launch calendar, and distributed status to stakeholders. Project manager for global migration of web platform for U.S and Canada web platforms. Established war room for team to validate content, and process 2,000 web pages. Gained responsibility for additional websites, maintained user access privileges for work order tool, and trained users on its operation. Enhanced consumer experience on NokiaUSA.com via web design, web marketing, copywriting, information architecture, site navigation, usability, and content management. Managed and maintained website according to technical and brand guidelines.

TUCKER ELECTRONICS Garland, Texas

Sales Engineer 2002-2003

Generated outbound sales calls into protected territory. Received inbound calls for customer quotations and orders for electronic test and measurement equipment. Negotiated terms and conditions for sales. Maintained margin and revenue goals. Consistently earned number one ranking for outbound calls, up to 120 per day. Added data field to order system for FedEx tracking number and placed tracking number on confirmation email, to reduce time spent answering shipping information queries.

FUJITSU NETWORK COMMUNICATIONS Richardson, Texas

Sales Engineer, Verizon Technical Staff 1999-2001

Provided technical support and project management to sales team for quotations, configurations and wiring drawings, standardization documentation. Ensured customer vendor quality with a continuous score of 90% and better to serve as customer vendor. Wrote criteria documentation for test plans and customer certification of new products. Managed operations for women/minority business enterprise, value-added reseller concerns. Managed laboratory evaluations and field trials. Implemented product change notification and technical information bulletin updates.

ADDITIONAL EXPERIENCE

TELLABS (Formally Marconi Corporation) Richardson, Texas

Account Manager, Verizon, 1996-1999. Cleared outstanding customer issues which enabled company to remain on preferred vendor list resulting in $15,000,000 annual sales.

Applications Engineer, 1995-1996. Compiled quotations for the customers, the regional Bell operating companies, competitive local exchange carriers, and independents. Developed quotation template and incorporated macros, reducing cycle time by 1/3.

Technical Support Engineer, 1995. Provided tier-two, real time telephone support 24/7. Worked closely with installation technicians on turn-ups. Traveled to customer sites to provide Tier-Three support for sensitive situations. Served as single subject matter expert for several product lines.

Laboratory Technician, Fiber Optics, 1992-1995. Supported engineers with development of fiber-in-the-loop DLC product line. Built and conducted prototypes for beta testing.

Electronics Technician, 1985-1992. Tested and repaired production line electronic circuitry and systems. Calibrated and maintained test equipment. Updated PCB layout to cut cycle time in half.

EDUCATION

TARRANT COUNTY COLLEGE, Hurst, Texas, Degree in Computer Science, 1992

TEXAS STATE TECHNICAL COLLEGE, Waco, Texas, Degree in Applied Science and Electronics, 1985

KEY ACCOMPLISHEMNTS

Website User Experience Management: Developed policies for linking off-site, banner and teaser implementation, page naming, product comparison, campaign tracking, and shopping tools. Created and implemented product launch process.

Retail Sales: Integrated customer segmentation, product portfolio, and web site traffic data to provide behavioral advertising. Created margin and discount calculator for use in providing real time quotes.

Business-to-Business Sales: Presented, quoted, and sold $1,300,000 network monitoring system. Introduced new products to customer, growing sales from $5,000,000 to $30,000,000.

Business Analysis: Discontinued product lines demonstrating lack of performance. Repositioned underperforming products, increasing sales from 15 per month to 40 per month.

Technology: Designed custom configurations to customer specifications. Provided troubleshooting for service outages via phone. Built a new product assembly line for the factory with zero budget. Redesigned circuitry and built custom test fixture to reduce bottleneck, increasing throughput by four times.

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