Customer Support and Sales Operations Specialist

Work History

Sales Operations Specialist (SOD), *4/2026 to 06/2026

Alo – Los Angeles, CA

• Workflow Management: Mastered end-to-end digital operations in Shopify, Loop, FDM4, and Gladly, managing an average of 74 data-driven tasks daily with meticulous accuracy.

• Data Auditing: Actively audited transactions and domestic/international logistics data for quality control, risk mitigation, and fraud prevention.

• Trend Analysis: Extracted and analyzed complex sales data to identify emerging consumer purchasing trends, directly enhancing forecasting accuracy and brand strategic planning.

• Process Standardization: Coordinated cross-departmental training programs and developed comprehensive Standard Operating Procedures (SOPs) to optimize operational efficiency.

Regional Sales Director, 07/2025 to 04/2026

Paige Denim – Santa Monica, CA

• Market Expansion: Formulated and executed targeted regional market strategies to boost account sell-through performance and maximize product visibility.

• Lifecycle Analytics: Evaluated micro and macro retail market trends to discover untapped business avenues and dictate seasonal product assortment curation.

• Inventory Management: Oversaw reporting structures, managed bulk account assortments, and optimized supply-chain inventory allocation to drive product cost efficiency.

• Cross-Functional Alignment: Collaborated with creative, merchandising, and external wholesale accounts to ensure flawless execution of multi-channel product directives

Beauty Educator, 07/2024 to 07/2025

Headkount – Washington, DC

• Product Education: Combined technical product knowledge, product ingredients, and performance attributes into digestible educational content for advisors and managers at major retailers including Sephora, Ulta, Bloomingdales, and Neiman's.

• Trend Synthesis: Gathered daily consumer feedback and local beauty trend insights, turning observations into actionable data for corporate marketing and R&D pipelines.

• Visual Presentation: Assured strict compliance with visual merchandising, branding, and product presentation aesthetics for makeup, skincare, and haircare brands including Haus Labs, Elemis, JVN, and Westman Atelier.

Customer Success Manager, 09/2023 to 07/2024

Glossier – Washington, DC

• Operations Optimization: Utilized specialized operational tracking software to measure, refine, and boost data team productivity rates by 65%.

• Problem Resolution: Created systematic cross-functional troubleshooting protocols with specialists, effectively decreasing product experience inefficiencies by 14%.

• Stakeholder Management: Curated strategic partnerships with key executives, ensuring absolute alignment on brand milestones, renewals, and business solutions.

Retail Store Manager, 07/2022 to 06/2023

MAC Cosmetics – Washington, DC

• Visual Direction: Led in-store visual merchandising, layout design, and artistic presentation to tell compelling brand stories and maximize consumer flow.

• Digital Go-To-Market (GTM): Built and scaled a targeted store Instagram presence, generating over 10K active engagements and driving $2K in recurring virtual sales monthly via high-impact visual storytelling.

• Team Development: Mentored and upscale a team of artists, fostering creative development in cosmetics application techniques, product knowledge, and guest experience.

Beauty Advisor, 02/2022 to 07/2022

Sephora – Elizabeth, NJ

• ROI Analysis: Planned and launched high-profile brand activation events, delivering comprehensive performance and ROI reports back to corporate partners.

• Content Ideation: Conceptualized and generated high-performing digital marketing content by leaning into beauty subculture trends, successfully elevating client brand loyalty.

Education

MBA: 06/2022

University of Maryland Global Campus - Hyattsville, MD

• Relevant Coursework: Research Applications

Bachelor of Arts: Psychology, 2020

East Carolina University - Greenville, NC

• Relevant Coursework: Research Methods & Computer Science

Bachelor of Arts: Foreign Languages And Literatures, 2020

East Carolina University - Greenville, NC

• Relevant Coursework: French, Spanish

• Teaching English to Speakers of Other Languages Certification

Languages

French

English

Spanish

Japanese

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