Nutrition Services Float & Implementation Project Manager
Resume:
Renee Conlee
*************@*****.*** http://linkedin.com/in/reneconlee
Summary
Most recently expanded my experience and joined School District 833 as in Nutritional Services. Working at several different schools as a Float. Covering, dishroom, serving and food prep. Project Management
Participates in the identification, design, development and implementation of assigned project(s). Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs. Client facing experience and various internal stakeholder groups with regular interaction to complete implementations.
Work Experience
South Washington School District - Nutrition Services Sept. 2025 - present
-Dishwashing
-Food Prep
-Serving
-Sanitation-Cleaning
Implementation Project Manager, Corporate Payment Systems U.S. BANK - Minneapolis, MN
2017 to 2024
Coordinating projects in scope of $30,000 to $30Million. Primary point of contact Corporate Payment systems new project implementations.
• Manage multiple payment systems implementations, including corporate card, one cards, payment plus/virtual payments, executive cards, ghost cards, instant cards and all Canada card programs.
• High level of detail applied to keep projects on track and ensure the cards in contract are received and ready to spend in expected timelines.
• Understand the client needs and requirements to ensure a timely and complete implementation process. Advocating for clients throughout the entire onboarding/implementation process.
• Conduct weekly calls to keep project timeline expectations and review in detail the overall workflow and delivery of cards and training. Create weekly agendas and meeting notes to insure all project action items, deliverables and timelines are communicated
• Work as a team player to improve processes and cross train on new enhancements and audit expectations. Collaborate weekly with other internal teams to improve processes.
• Train clients to operate self sufficiently to manage their card program in the online management tool..
• Partner with internal and external teams to coordinate any custom integration needed.
• Report on project status and blockers to leadership teams. Associate Project Manager, eDiscovery Team
THOMSON REUTERS 2015 to 2016
Managed multiple highly active litigation and eDiscovery projects as primary point of contact for clients and processing partners.
• Excelled in environment of ever-changing workflow and process updates, participating in new web-based eDiscovery roll out, and developing and adapting to new workflows in a dynamic technical environment.
• Ensured all aspects of client satisfaction, including high level deadline management and technical support, meeting project hard deadlines.
• Executed solid workflow of new Cloud based clients, directing new users, coordinating trainings, and leading clients during data uploads.
• Led internal group, brainstorming, creating and implementing client satisfaction survey.
• Assisted with technical support escalations for hosted solutions and communicated status of escalated issues to clients, resulting in client satisfaction and retention.
• Gained personal competencies in technical and functional capabilities of Legal Solution products and services by studying workflow, examining eDiscovery processes, and engaging in data upload for clients. Associate Project Manager, Legal Software Services THOMSON REUTERS 2012 to 2015
Oversaw software installations for corporate, small and large law firms, and government entities. Utilized Drafting Assistant, Case Notebook, Case Logistix, Firm Central, Westlaw.
• Co-ordinated Thomson Reuters resources, specialists and other subject matter experts required project wide for product installation, technical support, training, or other services.
• Managed client relationships, ensuring successful implementation and satisfied, referenceable client.
• Developed personal competencies in technical and functional capabilities of Legal Solution products and services, driving personal usage and guaranteeing high satisfaction and retention of legal software.
• Liaised with Business, Sales, Marketing, and Product Management teams, ensuring best customer experience, and client requirements and feedback were considered for product evolution.
• Maintained personal knowledge of evolving industry trends and business needs and communicated knowledge to legal professionals, ensuring overall best practices for legal software.
• Worked with Cloud-Based Operations team to process hosted sales, meeting SLA of 1 hour turn- around processing time.
Project Manager, (Remote)
PARCHMENT - Phoenix, AZ
2009 to 2012
Drove on-boarding of high school state transcript initiatives. Enabled usage of online transcripts for educators, counselors, students, and college recipients.
• Coordinated set up of new signed state initiatives in web-based interface, maintaining ease of access to school transcript.
• Prioritized and organized day-to-day schedule based on urgency and importance, ensuring critical deadlines were met within project goals.
• Attended state conferences to educate High School teachers and Student Counselors regarding company offerings, and recruiting for participation on transcript initiative.
• Led and participated in several weekly meetings, discussing state initiative progress and overall reporting of usage.
Implementation Specialist - Account Management
HARLAND FINANCIAL SOLUTIONS - Mounds View, MN 2002 to 2009
Software Implementations Manager
HARLAND FINANCIAL SOLUTIONS
2006 to 2009
Oversee all aspects of customers Internet services by following Electronic Banking Business implementation timelines, operational procedures, quality assurance procedures, and other customer account documentation and reporting procedures.
• Designed, planned, implemented, and supported systems, ensuring security access and documentation.
Coordinated design structure and layout, installing, upgrading, and managing systems.
Managed project implementation of Financial Institutions internet banking systems.
Presented eBusiness builders ideas to clients.
• Tracked and edited projects in MS project, providing periodic project updates to clients / customers and project team via conference calls and project plans. Senior Account Manager
HARLAND FINANCIAL SOLUTIONS
2002 to 2006
Managed and maintained over 140 credit unions web sites. Provided technical support, trained users, identified opportunities to enhance client services through customization and crossing-selling of eBusiness products.
• Carried out all aspects of Internet services account management, including handling large numbers of requests via phone and email on daily basis.
• Trained new Account Managers, mentored peers, created new processes for management of clients, providing feedback and serving as liaison between management and Account Managers in weekly and monthly meetings.
Education
Bachelor of Elective Studies in (BES), Speech Therapy and Communications St. Cloud State University
Additional Information
June 2018 -U.S. Bank -Project Manager of the quarter. January 2017- Volunteer – Open Arms MN
March 2025-Present- Volunteer - Open Cupboard - Today’s Harvest
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