QA Analyst for HCM and Financial Systems

Demetrios ‘Jim’ Christopoulos

Roslindale, MA ****1 781-***-****

****************@*****.*** LinkedIn address

Accomplished IT professional with extensive experience in quality assurance, user acceptance testing, and system lifecycle management. Proven expertise in analyzing cross-functional issues, coordinating testing efforts, and driving system modifications for HCM and Financial solutions. Skilled in collaborating with functional analysts, developers, and stakeholders to identify and resolve complex technical challenges, enhance business processes, and ensure seamless integration across systems. Adept at developing and executing comprehensive test plans, updating critical documentation, and leveraging automation tools to optimize testing efficiency.

Quality Assurance Testing

System Lifecycle Management

Defect Management and Resolution

Automation Tools Expertise

Test Script Development

Business Process Improvement

HCM and Financial Systems Expertise

Mentoring and Training

Agile Methodologies

Technical Proficiency

Analytical Problem-Solving

Documentation Management

Cross-Functional Collaboration

Professional Highlights

City of Boston, Department of Innovation and IT, Boston, MA

QA Analyst Jan 2022 – Oct 2024

Analyze cross-module issues and coordinate testing efforts with functional and developer resources, stakeholders, and end users. Confirm business sign-off for changes to the HCM and Financials solution. Research, evaluate, recommend, and document modifications, enhancements, and business process changes. Oversee the implementation of system modifications, including fixes, upgrades, and patches throughout the system lifecycle. Research new system images and identify opportunities for organizational improvement. Collaborate with functional analysts, application developers, business owners, and end users to troubleshoot and resolve functional application problems promptly.

Selected Contributions:

Conducted rigorous testing activities and reviewed testing plans to ensure system modifications met all integration and downstream impact requirements.

Updated key documentation, including functional design documents, configuration documents, user training guides, and process maps.

Collaborated with Quality Control Lead and project managers to develop and maintain test scripts for testing automation tools.

Researched and implemented new trends in HCM and Financials, educating users and managers on functionality enhancements.

Coordinated the creation and ongoing maintenance of detailed and accurate test scripts.

TriZetto Group, Boston, MA

Quality Assurance Analyst Apr 2008 – Jul 2021

Partnered with business and development teams to deliver solutions for external customer-facing applications using an Agile Scrum framework. Conducted research into client-reported defects, ensuring resolution within SLAs according to contractual obligations. Performed ad-hoc testing on client application patches and developed best practice training guides for testing features. Worked closely with offshore teams in Eastern Europe and India for QA collaboration.

Selected Contributions:

Developed and executed test cases for a Windows-based Healthcare Utilization Management application aligned with defined workflows.

Interviewed, mentored, and trained new QA department hires, fostering team growth and development.

Created test cases for defect resolution and client-requested enhancements, ensuring seamless regression testing.

Monitored automated test case performance overnight, troubleshooting failures efficiently.

Logged and tracked application issues using multiple bug-tracking tools, driving resolutions.

Performed manual testing and created automated test scripts to validate user interface performance and SQL database back-end functionality.

Fidelity Investments, Boston, MA

User Acceptance Analyst Jun 2007 – Dec 2007

Developed user acceptance test scripts based on business requirements, workflows, and use cases for web-based retirement investment tools. Collaborated with business and technology leads to prepare and validate test data for test cases. Documented test procedures, findings, and performed data validation and reconciliation.

Selected Contributions:

Tested functionality across web applications on a Windows XP platform using Internet Explorer.

Logged, tracked, and resolved application issues using ClearQuest (bug tracking tool).

Investigated root causes of issues through comprehensive analysis and evaluation.

Additional Experience

User Acceptance Analyst at MultiPlan, Greater Boston Area

Education

Associate’s degree Bay State Jr. College, Boston, MA

Completed Associate's Degree Program in Business Management Received Honorary Leadership Award upon Graduation

Technical Proficiencies

PeopleSoft Rally ALM GitHub Bugzilla Rally, HP Agile Manager HP Quality Center 11.0, VMWare Server, Visual Studio, Jenkins, Windows XP, Net development environment, SQL 2016 R2, SQL, Citrix, FICO Blaze Advisor, Google Sheets, Smart Sheets, Python, MCG, Interqual guidelines, CareAdvance, Trizetto Communications Services, QNXT, Facets, CSV files, X12, 278 EDI file, UMI file, Selenium, Xpath

ISTQB/ASTQB- Certified Tester, Foundation Level

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