Employee Relations & HR Systems Leader

Sensitivity: Company-Internal

Suzy Athnasios

Employee Relations & Human Resources Leader Case Management, Policy Alignment, HR Systems Integration

786-***-**** **********@*****.*** Orlando, FL LinkedIn PROFESSIONAL SUMMARY

Human Resources Professional with over 11 years of progressive experience across employee relations, HR systems, project management, and organizational design and transformation. Partnered with senior leadership, Legal, and cross-functional teams to manage complex ER cases, implement policy-aligned resolutions, and deliver data-driven insights. Skilled in tactical investigations and strategic HR initiatives, with expertise in high-volume, multi-shift operations and organizational change projects. CORE COMPETENCIES

Employee Relations & Workplace Investigations Performance Management & Leadership Coaching HR Technology & Systems (HRIS, SuccessFactors, Salesforce) Organizational Design & Transformation Policy Formulation & Risk Mitigation Training & Development Initiatives Cross-Functional Collaboration Data Analysis, Mapping & Reporting

WORK EXPERIENCE

Senior Employee Relations Investigator

GEICO, Lakeland, FL Jan 2026– Present

• Provide strategic leadership and direction for employee relation across the organization advising senior leaders on complex workplace matters including harassment retaliation discrimination and policy violations.

• Oversee high volume complex investigations ensuring timely sorrow and unbiased fact finding as well as supported conclusion and recommendations.

• Partner closely with legal HR business partners and leadership to mitigate risk and ensure compliance with federal state and local employment laws review and approve investigative reports including credibility assessments findings and corrective action recommendations ensuring consistency and quality standards.

• Manage sensitive and high-risk matters including EEOC charges and potential litigation, ensuring accurate documentation and alignment with legal strategies

• Coach and influence leaders on performance management disciplinary actions and employment engagement strategies to drive consistent and fair practices.

• Identify trends and recurring issues across investigations and provide proactive recommendations to improve policies training and workplace culture.

Employee Relations Business Partner

Jackson Memorial Hospital, Miami, FL Sep 2025– Dec 2025

• Conducted Tier 1 and 2 workplace investigations, including harassment, retaliation, discrimination, workplace conduct violations, attendance issues and performance disputes, ensuring confidentiality, fairness and defensible outcomes.

• Served as a point of contact for employee and labor relations escalations, resolving concerns at lowest level possible while maintaining adherence to collective bargaining agreements and organization policies.

Suzy Athnasios Page 2

Sensitivity: Company-Internal

• Partnered with legal and labor relations to prepare documentation for union matters, disciplinary actions, grievance, and arbitration records.

• Participated in grievance hearings and investigatory meetings by gathering statements, reviewing evidence and advising on next step actions.

• Advised team members and leaders on interpretation of policies, procedures, leave program and work place expectations to resolve conflicts and reduce ER escalations.

• Reviewed, approved, and validated corrective action recommendations for leaders to ensure alignment with policy and labor contract requirements. Employee Relations Manager

Primark, Miami, FL Aug 2023 – Jun 2025

• Directed investigations in a high-volume, multi-shift retail environment by managing cases on performance, workplace conduct, and policy violations, ensuring fair and defensible outcomes consistent with compliance standards.

• Partnered with senior leadership and Legal on complex ER issues by designing and implementing policy-aligned resolutions, ensuring compliance and mitigating risk.

• Coached managers across all levels by delivering performance management and workplace compliance training, strengthening leadership capability to address employee concerns effectively.

• Analyzed employee relations data by reviewing case trends, identifying root causes, aligning strategies with business priorities, and supporting process improvements.

• Advised leaders on organizational effectiveness by leading survey cycles, interpreting results, and recommending follow-up actions aligned with workforce needs.

• Supported HRIS reporting by preparing ER case metrics and integrating data insights, improving visibility into case management and operational risks. Employee Relations Specialist

Equinox, Miami, FL Feb 2023 – May 2023

• Led workplace complaints, including harassment, discrimination, and policy violations, by applying legal and internal standards, producing fair and defensible outcomes.

• Partnered with HR business partners on performance improvement plans and disciplinary actions by consulting on employee concerns and aligning actions with established policies.

• Prepared reports on employee relations metrics by analyzing case trends, policy updates, and process improvement opportunities.

Employee Relations Investigator III

ADP, Miami, FL Jul 2018 – Nov 2022

• Directed employee relations strategy in a multi-shift operation by resolving cases involving investigations, performance management, and workplace conduct, ensuring compliance with organizational policies and employment law.

• Led initiatives to integrate HR systems and data into case tracking by improving reporting accuracy and providing strategic insights to leadership.

• Collaborated on HR technology projects, DEI programs, and policy initiatives by aligning processes with business needs, supporting organizational change.

• Coached managers on performance and conduct issues by providing guidance and training, enabling consistent handling of workforce challenges.

• Collaborated cross-functionally to improve ER processes by enhancing system workflows and strengthening organizational effectiveness.

Payroll & Benefits Specialist (Contractor)

ADP, Miami, FL Feb 2017 – Jul 2018

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Sensitivity: Company-Internal

• Managed employee benefits, including orientation, enrollment and termination, and monthly invoice audits. Administered COBRA enrollment changes, and all responses to unemployment claims.

• Reviewed bi-weekly payroll time data, employee maintenance records, tax information, direct deposits, and the processing of new hires and terminated employees.

• Monitored internal controls to ensure payroll and employee records are secured and confidential.

• Implemented and maintained payroll best practices, supported the HR team with all payroll and HRIS inquiries.

• Managed time and attendance, taxes, direct deposit information and regulatory requirements

(garnishments, tax levies, support orders) along with other pay adjustments as necessary.

• Addressed benefit inquiries to ensure timely and accurate resolutions. Maintained communication with employees and beneficiaries for proper and complete utilization of employee benefits. employees.

Senior Human Resources Business Partner

American Airlines, Miami, FL Apr 2015 – Jan 2017

• Consulted with leadership and HRBPs on high-impact employee relations and workforce challenges by providing solutions aligned with organizational goals and compliance standards.

• Supported performance management by coaching leaders through documentation and disciplinary processes, aligning practices with organizational requirements.

• Collaborated on HR systems and policy initiatives by enhancing process effectiveness and accessibility.

• Leveraged workforce analytics by identifying ER trends, enabling proactive interventions that reduced complaints and supported retention.

• Partnered with HR COEs by aligning policy changes, DEI initiatives, and talent development programs with business unit needs.

Retail Branch Manager III

JPMorgan Chase Bank, Scottsdale, AZ Mar 2014 – Apr 2015 Wells Fargo Bank, Scottsdale, AZ Oct 2007 – Mar 2014

• Directed daily branch operations by managing compliance with banking regulations, policies, and customer service standards in a high-volume retail environment.

• Supervised and developed frontline staff by providing training and coaching, achieving high customer satisfaction ratings, and exceeding service goals.

• Implemented engagement strategies by reducing turnover and improving customer experience, fostering a stronger workplace culture.

• Managed cash controls, audits, and operational risks by enforcing accountability and maintaining policy adherence.

EDUCATION & CERTIFICATION

Beirut Arab University

Bachelor of Arts (B.A.) in Psychology

Member, Association of Workplace Investigators

SHRM-CP - In Progress- Society for Human Resource Management Zoolander Certification (Internal Employee Relations/ Investigations) LANGUAGES

Greek: Fluent (reading, writing, speaking)

Arabic: Fluent (reading, writing, speaking)

Spanish: Intermediate (speaking)

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