Home-Based Operations & Customer Care Specialist

ANN HEERMANN

David City, NE ***** 402-***-**** **********@*****.***

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, time management, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

• Lesson planning

• Curriculum development

• Classroom management

• Educational technology

• Microsoft Office proficiency

• Event organization

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EXPERIENCE

08/1990 - 07/2026 Teacher - History

Aquinas Catholic Schools - David City, NE

• Developed engaging lesson plans for diverse historical topics and themes.

• Facilitated classroom discussions to encourage critical thinking and student participation.

• Collaborated with colleagues to enhance curriculum and teaching strategies. Interacted positively with parents, faculty, staff, administrators and community face to face, through emails and by phone

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Organized multiple student band trips to different locations in the United States. Collecting money ($60,000-80,000), forms, explaining rules and expectations and supervising 50 - 80 people throughout the trip.

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Sponsored many groups and organizations such as Flag Corp, Junior Class, and Drama Club

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Directed 10-60 students in Fall Shows, One Acts and Musicals for over 25 years. Choosing shows, designing and supervising the construction of sets, selecting costumes and finding or creating props.

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• Directed 8 one acts that went to state with 4 Nebraska State champion one act plays. Organized a dinner theater during Musical performances. Receiving reservations and payments for up to 200 people per performance. Creating a seating chart, selecting the menu and choice of table decorations and interacting with play-goers through letters, emails and phone calls.

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06/2012 - 06/2023 Firework Stand Manager

Dan and Jan Sypal - David City, Nebraska

• Managed daily operations to ensure efficient workflow and customer satisfaction.

• Supervised staff scheduling and task assignments for optimal performance. Supervised set up and tear down of the stock and kept an accurate inventory during the 12 day season.

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• Trained new employees on standards, procedures, and safety protocols.

• Hired summer staff

EDUCATION AND TRAINING

06/2000 - 05/2003 Master of Arts: Curriculum And Instruction Doane University - Crete, NE

08/1985 - 05/1990 Bachelor of Arts: Secondary Education Endorsements History/Business Wayne State College - Wayne, NE

REFERENCES

References available upon request.

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