IT Support and Network Technician

ALAA BOTROS

Jersey City, NJ 551-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

IT Support and Network Technician with hands-on experience in enterprise operations, technical support, and network troubleshooting. Experienced in Amazon warehouse systems, IT field support, and telecom environments. Cisco CCNA certified with ongoing CompTIA training. Seeking IT Support, Help Desk, and NOC roles.

CORE SKILLS

Networking: TCP/IP, LAN/WAN, IP Addressing, DNS, DHCP, VPN, Routing & Troubleshooting IT Support: Help Desk, Windows 10/11, Microsoft 365, Remote Support Infrastructure: Structured Cabling, CCTV/IP Cameras, NVR/DVR, Hardware Support PROFESSIONAL EXPERIENCE

Amazon JFK8 – Problem Solver (2023–Present)

- Resolve operational and system issues impacting workflow

- Use internal tools for troubleshooting and process improvement

- Collaborate with cross-functional teams

IT FIXNESS – IT Support Technician (2022–Present)

- Provide Tier 1/2 IT support for hardware and networks

- Configure routers, switches, DNS, DHCP, VPN

- Install CCTV/IP systems and structured cabling

Telecom Egypt – Technical Support Engineer (2021–2022)

- Resolve network and connectivity issues

- Provide remote and onsite technical support

EDUCATION

Bachelor of Computer Science – Network Specialization Amazon Career Choice – NetCom Training (CompTIA A+, Network+, AI Fundamentals)

Contact this candidate