Warehouse and Customer Service Associate

Kiamesha Sellers

General warehouse or manufacturing setting

Dillon, SC 29536 +1-843-***-**** *****************@*****.*** Professional Summary

Empathetic, patient, adaptable, efficient, relationship builder, active listener, good communication, and problem-solving skills.

Work Experience

Processor

Citi Trends Distribution Center Darlington, SC

September 2025 to Present

Put price tags on clothes, toys, and other merchandise to be shipped at Citi Trends stores. Returns Processor

QVC Florence, SC

February 2025 to August 2025

Processed customer returns on a computer using a scanner by exchanging the product, giving the customer a refund, or crediting the customer account.

Remote Customer Service Representative

Everise work from home Plantation, FL

September 2024 to November 2024

• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner

• Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction

• Demonstrated strong problem-solving skills by effectively troubleshooting technical issues faced by remote customers, resulting in XX% reduction in escalations to higher-level support teams

• Utilized CRM software to accurately document customer interactions, inquiries, and resolutions, maintaining comprehensive records for future reference

• Provided step-by-step guidance to remote customers on how to navigate online platforms or use software applications effectively

• Assisted remote customers with product recommendations based on their specific needs and preferences, resulting in increased upsell opportunities

• Maintained up-to-date knowledge of company products/services as well as industry trends to provide accurate information and recommendations remotely

• Identified patterns or recurring issues reported by remote customers and proactively communicated them to the appropriate departments for process improvement initiatives

• Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible Production Worker

Perdue Farms Dillon, SC

September 2023 to February 2024

Inspected chicken fila's for defects.

Production

Perdue Farms Dillon, SC

January 2023 to January 2024

Working in the Chick-Fil-A department inspecting meat for good quality meat. Picker

Harbor Freight Tools Dillon, SC

June 2022 to April 2023

Pick tools, label them, and put them on a belt to be shipped out to stores. Processor

Citi Trends Distribution Center Darlington, SC

January 2021 to January 2021

Put price tags on clothing.

Carousel Worker

WIX Filters Dillon, SC

January 2017 to January 2019

Put metal on carousel to make car oil filters.

Inspector

SoPakCo Packaging Bennettsville, SC

January 2015 to January 2017

Inspected MRE pouches for defects.

Customer Service Representative

JVC Marietta, GA

January 2004 to January 2015

Assisted customers by providing product and service information and answering questions. Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and followed-up to ensure resolution. Attracted potential customers by suggesting information about other products and services. Opened customer records and updated account information.

Education

Accounting (High school diploma)

Cheraw High School Cheraw, SC

August 2000 to May 2004

Skills

Attention to detail Organizational skills Customer returns handling Cash register Manufacturing company experience Driving Load & unload Communication skills Dispatching Actuators Google Suite Teamwork Computer skills Professional email communication Computer operation GMP Writing skills Order fulfillment Instant messaging app Conveyor belts Order picking Eager to take on new challenges Phone communication Manufacturing facility Customer service Packaging (food) Client relationship development Manufacturing Stocking Packaging Hand tools Order picker Customer relationship building Conducting sales calls Safe work practices Customer complaint resolution Basic math Microsoft Office Heavy lifting Service and support Call center experience Delivery driver experience Order entry Warehouse experience RF scanner Carpentry Microsoft Outlook CRM software Courier Microsoft PowerPoint Planograms Help desk Fast learner Mobile devices Text messaging Distribution center Phone etiquette Search engines Climbing Spark Mechanical assembly Math Multitasking Productivity software Customer support Pallet jack Car hauler Time management Transportation planning Control valves Live chat Microsoft Excel Client interaction via phone calls Restaurant experience iOS Assembly Windows Manufacturing standard operating procedures Typing Picking & packing Computer literacy Shipping & receiving Microsoft Word 5S Safety standards in production Clear verbal communication English Convenience store experience ERP systems

Certifications and Licenses

Non-CDL Class C

Driver's License

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