Customer Service & Restaurant Management

Ashley Chester

**********@*****.*** 636-***-**** 63010

EDUCATION

Hancock Place High School

April 2002 - April 2005 High School, High school diploma WORK EXPERIENCE

Server Courtesy Diner

September 2022 - December 2023 • St. Louis, MO

• Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience

• Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales

• Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus

• Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system

• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail Manager in Training (MIT) Papa John's

January 2023 - April 2023 • St. Louis, MO

• Assisted store manager in overseeing daily operations, including inventory management, sales performance, and customer service

• Trained and mentored new team members on company policies, procedures, and product knowledge

• Managed scheduling of staff to ensure adequate coverage during peak hours while controlling labor costs

• Conducted regular audits of inventory levels to minimize stockouts and overstock situations

• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction

• Assisted in the development of marketing campaigns to drive foot traffic into the store Tagger Savers/Value Village

October 2022 - December 2022 • Crestwood

•Tagged and organized merchandise at Savers/Value Village to ensure proper pricing

•Maintained a clean and organized work area while adhering to safety guidelines

•Assisted customers with locating items and provided helpful product information

•Worked collaboratively with team members to achieve daily tasks and goals Customer Service Representative Taco Bell

August 2015 - December 2015 • Arnold, MO

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions LICENSES & CERTIFICATES

Certified Information Systems Auditor

NOTABLE SKILLS

RESTful API Customer Service Azure Git POS Cash handling Food safety AWS SQL Python

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