Customer Care Representative Application

SPA od

< OKAFOR CHISOM LAURA.pdf

Phoenix Files

OKAFOR CHISOM LAURA

Address: No 40 Oyindamola Shogbesan Street, Park-View Estate Ago Palace Way Okota Lagos

Tel: (+234) 081********

Email: sheena.okafor@ gmail.com

CAREER OBJECTIVE

Result oriented, resilient and willing to bring my technical know-how to bear and capable of working

with little supervision. Ability to cultivate key client relationships for multiple tasks in diverse industry

Reliable, resourceful and energetic customer service professional with experience in resolving

customer complaints and promoting conflict resolution

AREAS OF STRENGHT

+ Time Management + Priotizing and Good Leadership Skill

+ Authencity + Problem Solving

+ Balance, Poise and fairness + Communication & Interpersonal Skill

PROFESSIONAL EXPERIENCE

Fidelity Bank, Egbeda Ikeja, Lagos 2021 - 2026

ET

‘* Processed customer electronic transactions accurately and efficiently.

Assisted customers with ATM, POS, mobile banking, and internet banking services.

Resolved customer complaints related to electronic banking transactions.

‘© Monitored and verified daily transaction records,

Maintained confidentiality and security of customer information.

Provided customer support and guidance on digital banking products.

‘© Prepared reports on electronic banking activities,

EDUCATION

Obafemi Awolowo University, Ie-Ife Osun State, Nigeria 2012-2016

Psychology (Bs.c)

> Ww )

Federal Government Girl’s College, Enugu State 2001 - 2007

> (First School Leaving Certificate (FSLC))

Effortwill’s Nursery and Primary, Ejigbo Lagos 2013-2019

BIO-DATA

Date of Birth: 7 August, 1989 Gender: Female

HOBBIES

‘Swimming, Traveling and Writing

REFEREES.

‘Mr. Christian Ugonna Olekaibe

Tel: 080********

a

Annotate

Contact this candidate