Virtual Assistant - Administrative Support Specialist

FHULUFHELO MUKWEVHO

Thohoyandou, South Africa 079-***-**** ********************@*****.***

Languages: Tshivenda (Native) • English (Professional) • Xitsonga (Professional) VIRTUAL ASSISTANT ADMINISTRATIVE SUPPORT CUSTOMER SERVICE PROFESSIONAL SUMMARY

Organized administrative professional with experience in email and telephone communication, customer support, document management, meeting coordination, scheduling, and stakeholder communication. Proficient in Microsoft Office, Outlook, Zoom, and Google Meet. Reliable, detail-oriented, adaptable, and experienced in managing multiple priorities while meeting deadlines in a fast-paced environment.

CORE SKILLS

Administrative Support •Email Management • Customer Service • Meeting & Event Coordination • Document & File Management • Microsoft Office • Outlook • Zoom • Google Meet • Data Entry • Internet Research • Communication • Time Management • Attention to Detail

PROFESSIONAL EXPERIENCE

Youth Development & Administration Assistant: University of Venda Jul 2024 – June 2026

• Provide administrative and customer support to students and staff through email, telephone, and digital platforms.

• Manage documentation, student portfolios, and digital submission processes while maintaining accurate records.

• Respond to enquiries, assist users with platform access, and explain administrative processes clearly.

• Coordinate communication between students, lecturers, and academic departments to support issue resolution.

• Schedule and coordinate meetings, events, and logistical arrangements.

• Prepare and finalize meeting minutes within strict deadlines.

• Manage high volumes of emails and phone communications during institutional events and public lectures.

• Coordinate Work Integrated Learning placements and communicate with multiple stakeholders.

Youth Support Agent: Elim Hlanganani Society Aug 2022 – Nov 2022

• Provided client support and assisted beneficiaries with programme access and service applications.

• Facilitated communication between clients and organizational staff while delivering professional, service-focused support.

EDUCATION

Master of Arts in Gender Studies — In Progress University of Venda Bachelor of Arts in Youth in Development University of Venda, 2019–2023 TECHNICAL SKILLS

Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook • Zoom • Google Meet • Digital Platforms • Email Communication

References available upon request.

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