Technical Project Manager Enterprise Delivery

KALYAN KARTHIK RAO BUSAKALA

Sr. Manager · L&D – PMS Strategy · Capability Building · Change Management · AI Expert for Digital Transformation APAC · NA · EMEA

Jaipur, RJ, India +91-836******* *****************@*****.*** linkedin.com/in/bkkarthik P R O F E S S I O N A L S U M M A R Y

Strategic Sr. Manager with 21+ years of expertise across IT, ITeS, BPO, EduTech, and Automobile sectors, specialising in Project and Product Management Strategy, Learning& Development Excellence, Organisational Change Management, and Global Business Development. Proven track record in architecting and executing large-scale L&D frameworks (G.R.O.W. – PDCA), deploying capability-building initiatives from Agent to CEO levels, and driving workforce transformation across PAN India, NA/CAN, EMEA, and APAC. Adept at Instructional Design, LMS Administration, and Digital Transformation with deep expertise in AI-powered work flow automation, Generative AI solutioning, and data-driven Performance Management Systems and Dashboards. C O R E C O M P E T E N C I E S

Project & Product Management in L&D

Project Management Professional · Smart Sheets · PMS in Learning & Development (L&D) · Leadership Development · Change Management · Capability Building · Organisational Development (OD) · Performance Management Instructional Design · Training Needs Analysis (TNA) · PMS & LMS Administration · Talent Transformation & Skilling Transformation G.R.O.W · Transcom University Administrator

Strategy, Growth & Digital

Digital Transformation · Workforce Strategy · Skills-Based Organisation Design · Human-AI Collaboration GenAI Enablement for Workforce · Business Process Automation Global BDM & Revenue Growth RFP / Bid Management SOW Development B2B SaaS Partnerships Lead Generation · Consulting Delivery Proposal Management

Operations, Analytics & Global Leadership

Workforce Optimisation · Process Design & Governance · SOP Development · Performance Dashboards · Data Analytics

(Power BI) · PDCA / Continuous Improvement

Cross-functional Team Leadership · Stakeholder Management · CRM & HRTech Platforms · ISO / ISMS Compliance Governance · Program & Project Management · Audit Readiness (ISO/IEC 27001) P R O F E S S I O N A L E X P E R I E N C E

PMS AAPAC — L&D Maverick (Strategist)

Transcom India March 2025 – Present

L&D Strategy & Execution: Architect and execute enterprise-wide Talent Development & Learning strategies across PAN India sites, aligning capability-building programs for all levels from Agent to Director.

Transcom University & LMS: Manage global learning enrolments and Transcom University workshop delivery, driving structured Leadership Development journeys and Talent Transformation initiatives.

Framework & Change Management: Deployed the G.R.O.W. governance framework organisation-wide, enabling consistent Performance Coaching, Management Skill Development, and measurable behavioural Change Management.

Data Analytics & Reporting: Design and maintain real-time Performance Dashboards, Stack Rankings, and Scorecards using Power BI analytics to identify skill gaps and inform targeted Learning Interventions.

Standardisation & Governance: Developed SOPs for Performance Creatives, Score Cards, and Audit Trackers; coordinate 'Audit-of-Auditors' processes ensuring Continuous Improvement and ISO/IEC 27001 Audit Readiness.

Global Collaboration: Partner with EMEA and AAPAC L&D teams and cross-functional PMS stakeholders to drive Organisational Alignment, Workforce Strategy, and HR Transformation goals.

Performance Creatives: Oversee delivery of Performance Creatives across all Lines of Business (LOBs) for PAN India Operations, ensuring brand-aligned and data-driven learning content. Sr. Manager — Global Business Development, Sales & Marketing DevoTrendIT Nov 2024 – Mar 2025

Global Market Development: Led IT staffing solutions and managed service partnerships across US, Canada, and UAE markets using Salesforce CRM and LinkedIn Sales Navigator.

Government Empanelment: Empanelled organisation with US SAM and UK Crown Commercial Service portals, enabling eligibility for Federal Government contract opportunities and RFP/SOW submissions.

NA Operations Setup: Established a virtual office in Delaware, US, to streamline North American client correspondence, legal compliance, and proposal delivery. Sr. Manager — BDM Sales, APAC B2B SaaS

Metapix Jul 2023 – Nov 2024

GenAI & APAC Sales: Drove B2B revenue growth for Generative AI enterprise solutions across APAC using AI-powered prospecting tools: Apollo.io, Seamless.ai, Reply.io, and SalesQL Plugin.

AI Prospecting Strategy: Leveraged Humantic.AI for personality-driven selling and data-driven market trend analysis, refining client targeting and improving enterprise funnel conversion.

Digital & Brand Strategy: Developed digital outreach strategies to enhance APAC brand visibility; participated in LinkedIn B2B Live Events and Webinars to generate qualified enterprise demand. Brand Protection Consultant

Echez Group Feb 2023 – Jul 2023

Improved program effectiveness by 30% through structured evaluation, PDCA-based Continuous Improvement, and data-driven performance gap analysis.

Delivered strategic insights to identify performance gaps and enhance programme outcomes aligned with stakeholder expectations.

Director — Sales & Marketing

NabhaVarsha / FurFection Sep 2020 – Feb 2023

Training & Curriculum Design: Designed and delivered Instructional Design-led training and onboarding programmes, improving productivity and reducing ramp-up time significantly.

L&D Delivery: Led curriculum development, stakeholder engagement, and Learning Experience Design aligned with business objectives.

Operations & Governance: Managed budget planning, resource allocation, and Process Design & Governance for all training initiatives.

Business Acquisition & Client Services Manager

Girnar Care Pvt. Ltd. Aug 2019 – Sep 2020

Programme Management: Managed programme delivery and stakeholder coordination for onboarding and training initiatives.

TNA & Learning Solutions: Conducted Training Needs Analysis (TNA) and delivered customised Learning Solutions aligned with business priorities.

Web Project Manager

Swastik Lloyds Engineering Pvt. Ltd. Mar 2016 – Aug 2019

Digital E-Marketplace Project Management: Led project and programme management for digital platforms using Azure DevOps with strong Stakeholder Management and execution governance. Earlier Experience — Sutherland Global Services · Teleperformance · HPCL PSU Projects

Global L&D Delivery: Delivered technical training, onboarding, and knowledge-transfer programmes across global teams (APAC · NA · EMEA), driving Learning Delivery and Performance Improvement.

Team Leadership (100+): Managed teams of 100+ across geographies; oversaw North American consumer segments for premium enterprise brands including Dell and Microsoft.

Operations Migration: Coordinated India-to-Philippines offshore Operations Migration (Manila/Clark), managing end- to-end Offshore Accounts Migration and Delivery.

T E C H N I C A L S K I L L S & T O O L S

L&D & Performance ManagementTranscom University · G.R.O.W. Governance · LMS Platforms · Audit Compliance Trackers · Instructional Design Tools

CRM & HRTech Platforms Salesforce · Zoho CRM · LinkedIn Sales Navigator · Microsoft Dynamics 365 · Workday LMS Cloud & Analytics Platforms Microsoft Azure · AWS Integration · Power BI · Azure DevOps · Office 365 · SharePoint Emerging & AI TechnologiesSalesforce Agentic AI · Salesforce bot Chloe · AI-Powered Automation · Notebook LLM · Gemini · OpenAI Expert · Low-Code Development · Web3 · Blockchain Sales Intelligence & Prospecting Linkedin Lead Gen, Apollo.io · Seamless.ai · Reply.io · SalesQL · Humantic.AI E D U C A T I O N & C E R T I F I C A T I O N S

B. Technology · Computer Science Engineering · ANITS, Visakhapatnam (Andhra University) · 2001–2005 Advanced Executive Programme — Cyber Security NIT Rourkela · 2020–2022 (COVID Disruption) Certifications

HIPAA, PMP, PCI DSS AUDIT, ISMS Implementer, Six Sigma, Dell Certified Systems Engineer, Microsoft Certified Research Engineer, TRANSCOM UNIVERSITY LMS Project Management, Data Security and Leadership Certifications P R E M I U M B R A N D C O L L A B O R A T I O N S Engine · Gartner · Croux · MMS · Roche · Vivint · Walmart · Dell · Microsoft · HPCL · Virgin · Netgear · Hindustan Unilever · Eureka Forbes · Bajaj · Piramal Realty · Vedantu *****************@*****.*** · +91-836******* · linkedin.com/in/bkkarthik · Jaipur, RJ, India

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