Experienced Restaurant Supervisor and Team Lead

Harpreet Kaur

Hinton, AB 780-***-**** ************.******@*****.***

SUMMARY

Dedicated and dependable Supervisor with over three years of experience leading teams in fast-paced customer service environments. Experienced in supervising daily operations, training employees, resolving customer concerns, handling cash transactions, and maintaining high standards of customer service, food safety, and workplace safety. Recognized for strong leadership, communication, problem-solving, and organizational skills. Committed to building productive teams and supporting efficient day-to-day operations. EDUCATION

NorQuest College Edmonton, AB

Diploma in Business Administration May 2023 – December 2024 EXPERIENCE

Supervisor January 2025 – June 2026

Triple O's Edmonton, AB

• Supervised daily restaurant operations to ensure efficient workflow and excellent customer service.

• Led, coached, and motivated team members to meet operational and service standards.

• Trained new employees on company procedures, food safety, and customer service practices.

• Assigned daily responsibilities and monitored staff performance.

• Handled customer concerns professionally and resolved issues promptly.

• Managed POS transactions, cash handling, and end-of-shift reconciliation.

• Ensured compliance with food safety, cleanliness, and workplace health and safety standards.

• Fostered a positive, team-oriented work environment. Team Leader July 2023 – June 2026

McDonald's Edmonton, AB

• Coordinated daily shift operations and supported team members throughout each shift.

• Trained and mentored new employees on operational procedures and customer service.

• Ensured compliance with food safety, sanitation, and quality standards.

• Assisted management with daily restaurant operations and maintaining service standards.

• Resolved customer inquiries and maintained a positive customer experience.

• Processed cash and electronic payments accurately using POS systems.

• Worked collaboratively with management and team members to maintain efficient operations during busy periods.

TECHNICAL SKILLS

Team Leadership & Staff Supervision

Customer Service Excellence

Operations Management

Employee Training & Coaching

Cash Handling & POS Systems

Food Safety & Workplace Safety

Conflict Resolution

Problem Solving

Communication & Interpersonal Skills

Time Management

Team Building

Multitasking in Fast-Paced Environments

ADDITIONAL INFORMATION

Class 5 Driver's License with a clean driving abstract. Flexible availability, including days, evenings, weekends, holidays, and overtime. Currently residing in Hinton, AB.

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