Medication Technician Supervisor Resume

Makenzie Stephens

Salisbury, NC ***** +1-980-***-**** ************@******.***

Work Experience

Medication Technician Supervisor

Harmoney House Of Statesville Statesville, NC

Provided leadership and clinical oversight within a specialized dementia care environment, ensuring the highest standards of medication safety, compliance, and person-centered care. Supervised a team of medication technicians, fostering accuracy, accountability, and compassionate service in all aspects of resident support.

• Directed daily medication administration processes, verifying adherence to physician orders, facility protocols, and state regulatory guidelines.

• Monitored residents for medication efficacy, side effects, and cognitive or behavioral changes; collaborated with interdisciplinary teams to adjust individualized care plans.

• Trained and mentored staff in dementia-specific care techniques, including trauma-informed communication, redirection, and behavioral de-escalation.

• Conducted audits, maintained meticulous medication records, and ensured compliance with HIPAA, infection control, and quality assurance standards.

• Promoted a culture of empathy, professionalism, and safety, supporting both residents and staff in a therapeutic and structured environment.

Waitress/Server

IHOP Statesville, NC

November 2025 to Present

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours

• Implemented upselling techniques resulting in an increase in average check size by XX%

• Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%

• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items

• Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods

• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals

• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

• Trained new staff members on restaurant procedures, menu items, and customer service standards

• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers

• Collaborated with team members to create a positive work environment focused on delivering excellent customer service

Med Tech/CNA

Meadow lake of Statesville Statesville, NC

May 2024 to March 2025

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste

• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse

• Monitored vital signs and reported any changes or abnormalities to the nursing staff

• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility

• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care

• Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients

• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times

• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques

• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed

• Followed infection control protocols to prevent the spread of diseases within the healthcare facility

• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals

• Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines

• Performed basic first aid procedures in emergency situations until further medical help arrived

• Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer

• Aided in physical therapy exercises prescribed by therapists to improve patient mobility

• Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs

• Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation

• Escorted patients safely throughout the facility during transfers or appointments outside their rooms

• Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected

• Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities

• Provided emotional support to residents and their families during difficult times, such as end-of-life care

• Collaborated with healthcare professionals to provide comprehensive care for patients with complex medical conditions

• Participated in interdisciplinary team meetings to discuss patient progress, treatment plans, and discharge planning

• Maintained a clean and organized work environment by regularly restocking supplies and equipment

• Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and procedures

Kennel Assistant

Randall Veterinary Hospital Mooresville, NC

April 2018 to September 2022

• Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being

• Assisted veterinarians with various procedures including vaccinations, blood draws, and wound dressings

• Administered medications as directed by veterinarians, maintaining accurate records of dosage and frequency

• Monitored the health and behavior of animals, promptly reporting any concerns or changes to veterinary staff

• Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease

• Prepared surgical equipment and supplies for procedures, ensuring sterility and proper functioning

• Assisted in restraining animals during examinations or treatments to ensure safety for both the animal and veterinary staff

• Educated pet owners on basic animal care practices such as grooming, nutrition, exercise routines, etc

• Performed routine laboratory tests such as urinalysis or fecal exams under the supervision of veterinarians

• Handled incoming phone calls from clients regarding appointments, medication refills, or general inquiries

• Managed inventory of medical supplies and medications to ensure availability when needed

• Collaborated with other team members to provide exceptional customer service experience for pet owners

• Participated in continuing education programs to stay updated on new techniques or advancements in veterinary medicine

• Assisted in X-ray imaging process by positioning animals correctly for diagnostic purposes

• Cleaned dental instruments after each use following strict sterilization protocols

• Provided post-operative care instructions to pet owners after surgeries

• Maintained accurate medical records for all patients seen at the clinic

• Restrained aggressive or fearful animals using appropriate handling techniques

• Aided in euthanasia procedures with compassion while providing support to grieving pet owners

• Safely transported animals within the facility using proper restraint methods

• Demonstrated proficiency in administering subcutaneous and intramuscular injections

• Assisted in the collection of samples for laboratory analysis, such as blood or urine

• Performed basic grooming tasks such as nail trims, ear cleaning, and anal gland expression

• Implemented infection control protocols to minimize the risk of disease transmission within the facility

• Provided assistance during surgical procedures by monitoring anesthesia levels and vital signs

• Maintained a clean and organized work environment to ensure efficiency in daily operations

• Collaborated with veterinary team to develop treatment plans for patients based on their individual needs

• Educated pet owners on preventive care measures such as flea/tick prevention and heartworm medication

• Assisted in radiographic positioning and image development for diagnostic purposes

• Administered oral medications to animals, ensuring accurate dosages were given according to veterinarian's instructions

• Prepared examination rooms prior to appointments, ensuring all necessary supplies were readily available

• Provided support during emergency situations by assisting veterinarians with life-saving procedures

• Monitored post-operative recovery of animals, providing comfort measures and reporting any complications promptly

• Demonstrated proficiency in handling various species including dogs, cats, small mammals, birds, etc

• Assisted with dental cleanings by scaling teeth and polishing surfaces under veterinary supervision

• Ensured proper disposal of biohazardous waste materials according to established protocols

• Aided veterinarians in performing physical examinations on animals including taking temperature readings Head Waitress/Manager

West Rowan Grill Mount Ulla, NC

May 2021 to June 2022

• Managed a team of XX servers, providing guidance and support to ensure exceptional customer service

• Implemented new training program for servers, resulting in improved product knowledge and upselling techniques

• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction

• Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%

• Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup

• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons

• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts

• Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste by XX%

• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team

• Cultivated a positive work environment through effective communication, teamwork, and recognition programs

• Increased overall sales revenue by XX% through suggestive selling techniques and promoting daily specials to customers

• Served as a liaison between front-of-house staff and management team to address any operational issues or concerns

• Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process

• Leveraged knowledge of wine pairings to make recommendations that enhanced the dining experience for guests

• Achieved consistently high scores on secret shopper evaluations by ensuring adherence to company standards for service excellence

• Pioneered implementation of online reservation system which resulted in an increase in reservations by XX% over 6 months

• Spearheaded efforts to improve table turnover rate during peak hours through efficient seating arrangements

• Closely monitored inventory levels for bar supplies, anticipating needs based on historical data analysis

• Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism

• Instituted pre-shift meetings with servers to communicate daily specials, menu changes, and any pertinent information

• Collaborated with the kitchen team to ensure accurate and timely delivery of food orders to customers

• Developed training materials and conducted workshops on customer service skills for new hires

• Implemented a feedback system to gather customer opinions and suggestions, resulting in improved service quality

• Created a comprehensive server manual outlining standard operating procedures and best practices

• Maintained a clean and organized work area, adhering to health and safety regulations at all times

• Managed cash handling procedures, including opening/closing registers, counting money, and making deposits

• Demonstrated exceptional time management skills by efficiently juggling multiple tasks during busy shifts

• Liaised with suppliers to negotiate favorable pricing terms for bar inventory items

• Cultivated positive relationships with vendors to ensure prompt delivery of supplies while maintaining cost-effectiveness

• Utilized strong problem-solving abilities to address issues related to reservations or seating arrangements in a timely manner

• Increased overall table turnover rate by implementing streamlined processes for taking orders and delivering checks promptly

• Served as point person for resolving conflicts or disputes among staff members in a fair and diplomatic manner

• Achieved consistently high scores on customer satisfaction surveys through attentive service and personalized interactions

• Pioneered efforts to reduce wait times during peak hours by implementing an efficient seating rotation system

• Spearheaded initiatives aimed at improving employee morale through team-building activities and recognition programs

Quality Control Inspector

CPP Global Mocksville, NC

June 2016 to October 2018

• Conducted thorough inspections of incoming raw materials, ensuring compliance with quality standards and specifications

• Performed visual and dimensional inspections on finished products to verify conformance to customer requirements

• Utilized precision measuring instruments such as calipers, micrometers, and gauges to perform accurate measurements

• Implemented and maintained a comprehensive quality control system to monitor product quality throughout the manufacturing process

• Identified non-conforming products or materials and initiated corrective actions to prevent further production issues

• Collaborated with cross-functional teams including production, engineering, and suppliers to address quality concerns and implement effective solutions

• Created detailed inspection reports documenting findings, deviations from specifications, and recommended corrective actions

• Developed and implemented statistical process control (SPC) methods to monitor key process parameters for continuous improvement purposes

• Conducted root cause analysis investigations on product defects or failures to identify underlying causes and implement preventive measures

• Trained production line operators on proper quality control procedures and techniques to ensure consistent adherence to standards

• Maintained accurate records of inspection results, test data, and other relevant documentation for traceability purposes

• Participated in internal audits of the quality management system to ensure compliance with ISO standards or industry regulations

• Collaborated with suppliers on supplier qualification processes including audits, performance evaluations, and material certifications verification

• Assisted in the development of standard operating procedures (SOPs) related to quality control activities for improved consistency across shifts or departments

• Implemented lean manufacturing principles within the quality control department resulting in XX% reduction in waste

• Improved overall product yield by XX% through identification of recurring defects patterns Med Tech/Caregiver

Education

High school diploma

West Rowan High School Mount Ulla, NC

August 2008 to June 2013

Skills

Manufacturing Dog handling Distribution center Coffee experience Attention to detail Phone etiquette Warehouse experience Meal preparation Pre-cooking preparation Quality management Serving Acute care Home health Cold brew coffee making Vital signs Dishwashing Outdoor work Order fulfillment Quality inspection Spirits experience Sales Teamwork Microsoft Excel Espresso coffee making Cake decorating Order taking Hospital experience HIPAA Medication administration Guest relations Food preparation Assisting food service staff Café Basic math Outbound sales Retail math Customer service Mixology Caregiving Dog walking Driving Greeting customers Espresso machines Food safety Numeracy Pet care Interpersonal skills Animal restraint Organizational skills Nursing Medical terminology Patient care Microsoft Office Wine knowledge Communication skills

Languages

English

Certifications and Licenses

Driver's License

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