Multifaceted Admin and Creative Business Graduate
Resume:
Mishel Xikombiso Baloyi
***************@*****.*** +27-67-165-**** Johannesburg
PROFILE
Detail-oriented BA graduate with hands-on experience in administration, client communication, and project coordination. Skilled at managing client queries, organising processes, and delivering professional service across different platforms. Entrepreneurial and proactive, with the ability to build relationships, resolve issues, and communicate effectively, and deliver high standard client service . EDUCATION
2025 BA
University of Pretoria
2018 National Senior Certificate
Ntshuxeko High School
2017 Advanced Certificate
Delight Computer Training
PROFESSIONAL EXPERIENCE
2024 – Present Volunteer Admin Assistant
RHS Spring Of Hope
Handle filing, data entry, meeting scheduling, and event logistics; maintained accurate contact records.
2024 – Present Creative Designer & Founder
HookedKnotss( small business)
Design and hand made crochet, personalised fashion items, building creativity, attention to detail, time management, and customer service skills. 2023 Data Entry Clerk
Statistics South Africa
•Processed and validated high volumes of data using advanced Excel (VLOOKUP, PivotTables, Macros), achieving a 98% accuracy rate.
•Conducted data analysis on national datasets, producing insights for compliance and policy reporting.
•Streamlined data systems to reduce processing errors by 30% and improve reporting turnaround.
•Provided administrative support for compliance tracking and documentation, maintaining strict confidentiality.
2023 Program Coordinator
Youth@SAIIA
•Oversaw scheduling, correspondence, and workflow management across multiple youth policy programmes.
•Designed surveys and analysed results to ensure programme delivery aligned with policy objectives.
•Prepared and distributed policy briefs,reports, and feedback for internal and external stakeholders.
•Led communication and outreach efforts that increased programme participation by 30%, building stronger stakeholder networks.
•Coordinated and facilitated over 15 policy workshops and forums, promoting stakeholder collaboration.
2021 – 2022 Administrative Assistant
CRF Foundation - Social Development & Educational Enrichment
•Managed daily workflow of queries, instructions, and requests, ensuring deadlines and turnaround times were consistently met.
•Liaised with partners, educators, and stakeholders, logging and resolving queries while escalating exceptions where necessary.
•Coordinated program logistics and placements, maintaining accurate and confidential learner records.
•Contributed to internal reports and funding proposals; analysed programme data to support evidence based decision-making.
•Supported digital adoption by assisting stakeholders in using CRM systems to streamline processes.
•Implemented process improvements that reduced delays in placement coordination and improved service quality.
SKILLS
Problem-solving
Time management
Advanced computer skills (MS
Excel, Outlook, etc)
Strong organisational and
analytical skills
Strong communication skills
Monitoring workflows
Cost awareness and basic
reporting
Attention to detail and quality
control
Ability to work under pressure
Coordinating and allocating
sourcing requests
System monitoring and
request tracking
LANGUAGES
English
SeTswana
Xitsonga
IsiZulu
CERTIFICATES
Ready for work Certificates
Awarded by the University of
Pretoria
REFERENCES
Salma Sibiya, Founder of RHS Empire, RHS Empire
Omphile Sekwele, HR Officer
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