Customer Service & Operations Supervisor

Jasmine L. Thibodeaux

Houston, TX 832-***-**** **********.*******@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service and operations professional with extensive experience in public service, leadership, conflict resolution, and customer support. Skilled at communicating with diverse populations, resolving issues efficiently, maintaining accurate records, and thriving in fast-paced environments.

CORE COMPETENCIES

Customer Service • Communication • Problem Solving • Team Leadership • Conflict Resolution • Microsoft Office • Recordkeeping • Time Management • Multitasking • Operations Support PROFESSIONAL EXPERIENCE

United States Postal Service (USPS) City Carrier Supervisor 2024–Present

• Supervise city carrier operations to ensure timely and accurate mail delivery.

• Address customer concerns and resolve service issues professionally.

• Train and support employees on operational procedures and safety requirements.

• Coordinate staffing and route coverage to maintain service standards.

• Handle escalated customer complaints and implement effective resolutions. Harris County Sheriff Office Detention Officer January 2015–Present

• Assisted the public and outside agencies with bond processing and inmate releases.

• Maintained order and security while ensuring compliance with policies and procedures.

• Responded effectively to emergency situations.

• Demonstrated strong communication and customer service skills when interacting with the public. Houston Independent School District Food Service Attendant August 2014–January 2015

• Supported daily food service operations while providing courteous customer service. G2 Secure Aircraft Cleaner / Wheelchair Assistant January 2011–August 2014

• Assisted airline passengers requiring mobility support.

• Maintained safety and cleanliness standards in a fast-paced airport environment. EDUCATION & CERTIFICATIONS

Houston Can Academy — High School Diploma (2011), GPA: 3.87 Jailer/Corrections Certification

Notary Public — Commission Expires June 2027

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