E-commerce & Salesforce CRM Specialist

NISHANT KUNTAL

E-COMMERCE & SALESFORCE CRM SPECIALIST

Mathura, Uttar Pradesh • 954-***-**** • ***************@*****.*** • linkedin.com/in/nishant-chaudhary-93357b25b PROFESSIONAL PROFILE

Results-driven Digital Marketing and E-commerce Executive with over 4 years of experience specializing in Google Ads, Meta Ads

(Facebook & Instagram), Amazon and Flipkart marketplace management, product listing optimization, website management, and performance marketing. Skilled in planning, executing, and optimizing digital marketing campaigns, managing e-commerce operations, improving product visibility, and driving sales growth. Experienced in campaign performance analysis using Google Analytics and Microsoft Excel, with expertise in inventory management, catalog management, and customer support. A proactive professional with strong analytical, problem-solving, and communication skills, committed to delivering measurable business results and maximizing ROI through data-driven marketing strategies. PROFESSIONAL EXPERIENCE

Salesforce Administrator & E-Commerce Executive Skyler Technologies April 2025 – March 2026

● Administered and customized Salesforce CRM, including Objects, Fields, Page Layouts, Record Types, Validation Rules, and Flows.

● Managed users, Profiles, Permission Sets, Roles, and data security.

● Created Reports and Dashboards to support sales and business decision-making.

● Performed data import/export using Data Loader and maintained data quality.

● Provided Salesforce user support, troubleshooting, and system maintenance.

● Managed Amazon Seller Central and Flipkart Seller Hub accounts.

● Created and optimized product listings, catalogs, pricing, and inventory.

● Planned, executed, and optimized Google Ads and Meta Ads (Facebook & Instagram) campaigns.

● Managed website content, product uploads, and promotional activities.

● Monitored campaign performance using Google Analytics and Microsoft Excel to improve ROI, CTR, CPC, and ROAS.

● Conducted competitor analysis, keyword research, and basic SEO to improve online visibility.

● Coordinated with design, sales, and customer support teams to ensure smooth e-commerce operations and business growth.

Operations Executive Devaya Crafts Pvt. Ltd. Jan 2022 – March 2025 Mathura, Uttar Pradesh

● Managed Amazon, Flipkart, and other e-commerce marketplace operations.

● Created and optimized product listings, titles, descriptions, and images.

● Managed Google Ads and Meta Ads (Facebook & Instagram) campaigns.

● Monitored campaign performance and optimized ROAS and CPC.

● Handled inventory management, stock updates, and order processing.

● Managed pricing, promotional campaigns, and product catalog updates.

● Coordinated dispatch, shipping, and customer order fulfillment.

● Managed website product uploads and content updates. SKILLS

Salesforce CRM

● Salesforce Administration

● User Management

E-commerce

● Amazon Seller Central

● Flipkart Seller Hub

Digital Marketing

● Google Ads

● Meta Ads (Facebook &

● Profiles & Permission Sets

● Roles & Sharing Rules

● Validation Rules

● Salesforce Flow

● Reports & Dashboards

● Data Loader

● Data Import & Export

● Product Listing & Catalog

Management

● Inventory Management

● Order Processing

● Pricing & Promotions

● Marketplace Management

Instagram)

● Performance Marketing

● Google Analytics

● SEO & SEM (Basic)

● Campaign Optimization

● Lead Generation

EDUCATION

Bachelor of Computer Applications (BCA) — Shoolini University 12th Standard (PCM) — CH D C Inter College, Nera Baldeo, Mathura

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