Customer-Focused Shift and Office Manager

Stephanie Lavender

Monroe, Georgia ***** +1-205-***-**** ************@*****.***

Professional Summary

My name is Stephanie Lavender I am hard worker reliable confident and responsible team player family oriented and take pride in my job I am a very quick learner and willing to do what it takes to make the customer happy Willing to relocate to: Alabaster, AL - Clanton, AL Work Experience

Eig/ Columbiana

Shift Manager

Southeast restaurant groups Clanton, AL

April 2024 to Present

My position is to make sure the crew is doing what they can to make sure the store is run purposely. I am too do all paperwork, counting, pay, finances.

Office Manager

Payton Recycling Jemison, AL

January 2009 to September 2019

overseeing daily operations, ensuring efficiency, managing supplies/vendors, supporting staff, handling budgets, organizing events, and maintaining policies, requiring strong organizational, communication, and multitasking skills, often with some supervisory duties for administrative staff. Key duties include scheduling, coordinating facilities, assisting HR/Finance, and being the main point of contact for office needs, acting as the central hub for smooth office flow. Education

Business (Bachelor's degree)

Liberty University Clearwater, FL

August 2023 to Present

High School Diploma

Marbury School Marbury, AL

August 1989 to May 2000

Upper secondary education

Skills

Cleaning Experience - Cleaning experience (3-5 years) Schedule management Vendor relationship management Microsoft Outlook Microsoft PowerPoint Organizational skills Financial Modeling Cashiering Food ordering Quality assurance within automotive industry Financial Planning POS Retail sales Kitchen cost control Cash flow management Sales team management Casual dining experience Account management Front desk Staff scheduling Grammar Experience Cash handling - Cash handling experience (3-5 years) Financial sales Retail marketing campaigns Basic math Communication skills Software sales Inventory control Senior leadership Staffing management Retail industry recruitment Processing cash transactions Cold calling Driving Achieving sales targets Sales experience within retail Customer satisfaction surveys Cross-selling Floor care MRP Conflict resolution ROI Inventory management Managing catering events - Largest catering event managed (1-100 guests) Financial concepts Typing B2B sales Managing budgets in a finance role Field sales Technical Proficiency Training & development Demand planning Store opening procedures Payroll processing Office management Medical office experience Administrative experience Google Workspace B2C CRM software Retail sales transactions Clean workspace maintenance Store opening/closing procedures Conflict management POS systems Formal training programs Internal hiring Video conferencing software Financial services Staff development Onboarding process management Adhering to traffic regulations HRIS Customer needs analysis Video conferencing systems operation Client onboarding Change management Multi-line phone systems Identifying new business opportunities Customer inquiry handling Customer relationship building Direct selling Writing skills Full cycle recruiting Manager Telemarketing Operations management Clerical experience Customer service Paychex Vendor negotiation Team motivation (leadership skill) Calendar management Financial Analysis Expense management Multitasking QuickBooks Payroll Materials management in logistics Marketing Operational cost reduction Task prioritization Proofreading Appointment scheduling Life insurance sales Record keeping Customer support ABC analysis Weight handling in the workplace Accounting and finance experience Profit & Loss statement Microsoft Word Greeting customers Phone etiquette Barcode scanning for logistics Customer service management Customer complaint resolution Property management tools Outdoor work Food preparation Customer satisfaction tracking Production planning Manufacturing Vendor relationship building Payroll Team management Background checks Computer literacy Food safety management Analysis skills Sales forecasts Gusto Quality control operations Hiring Report preparation Lead generation Product design Delegation Inventory optimization ERP systems Store management Manual handling Complaint handling Managing hospitality teams Restaurant management Inventory management software Productivity software Caregiving Average order value (success metric) Team leadership Automotive manufacturing plant experience Outbound sales Hospitality Customer site (as sales environment) Management Health insurance Mac OS Negotiation Performance evaluation Property management Insurance verification E-commerce Data entry Manufacturing company experience Human resources Microsoft Office Production scheduling Loyalty programs Receptionist experience within retail industry Recruiting Customer relationship management Computer operation Visual merchandising Time management Food service Host/hostess experience Continuous improvement Accounting software Budget control Word processing Microsoft Excel Facilities maintenance experience within hospitality industry Retail management - Retail management experience (6-10 years) Sales management Sales coaching Phone communication Call center experience Cash reconciliation Social media communication Dealership experience Employee onboarding Team development Managing food service teams - Largest food service team managed (6-10 team members) Leadership Office experience CRM system proficiency Financial performance measurement Grocery store Food service inventory management Stakeholder relationship building Janitorial experience Quick service

& fast food restaurant Carpet cleaning Sales management systems proficiency Sales experience within tech Prospecting Retail math Sales conversion rate (success metric) Sales training Mentoring Sales transaction processing Cost control Retail emergency response Forklift Cycle counting inventory management Closing sales Receptionist experience within corporate industry Attention to detail Business development Developing new products Managing client accounts Employee relations Budget management Credit card payment processing Employee scheduling software Relationship management Retail industry sales team management Profit and loss analysis Materials management Strategic planning Handling customer inquiries Computer skills Budgeting AI Food service management - Food service management experience (1-2 years) Customer lifetime value tracking Payroll management Sales goal setting Client relationship development Active listening Presentation software Teamwork Negotiation (sales skills) Office activity coordination IATF 16949:2016 Data analytics Windows Food safety Relationship selling Math QuickBooks Nail care Benefits and compensation experience within retail Performance management Upselling Sales

Languages

English

Certifications and Licenses

Driver's License

April 2020 to July 2026

ServSafe

Food Safety Certification

First Aid Certification

ServSafe Food Handler

Certification Food Safety Manager

Certification

CNA lisence

Additional Information

Authorized to work in the US for any employer

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