Operations Director & General Manager

Shannel n Norville

470-***-**** (Home)

*** ******* *****

Marietta, GA 30064

**************@*****.***

Summary

I have 10 years of experience, including as a Director of Operations, as a General Manager and as a General Manager /Assistant Manager in industries including Eating and Drinking Places and Eating and Drinking Places. Most recently, I have been working as a Director of Operations at Mcdonald’S Greenwood Brothers from July 2020 to February 2021. My skills and experiences include: Cash Handling, Financial Statements, Inventory Management, Materials Management, Pricing, Recruiting, Shipping. I hold a Business degree in Business management from Chattahooche tech. Experience

Mcdonald’S Greenwood Brothers, Hapeville, GA July 2020 to Feb. 2021 Director of Operations

Directed operations of a company. Directed operations of a private sector organization. Oversaw serviceproviding activities. Supervised distribution activities such as product packing, planning truck routes, determining shipping methods. Directed pricing and sales activities. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Cooperated on all levels to develop effective internal procedures. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Deltaco, Marietta, GA Mar. 2019 to Jan. 2020

General Manager

Oversaw serviceproviding activities. Supervised distribution activities such as planning truck routes, determining shipping methods. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Engaged in staff interviewing, hiring, training, evaluation, discipline. Spearheaded and collaborated on sales promotions. Interacted directly and productively with customers.

Wendy’S, Marietta, GA Mar. 2016 to Jan. 2019

General Manager /Assistant Manager

Oversaw serviceproviding activities. Supervised distribution activities such as product packing, planning truck routes. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Engaged in staff recruitment, interviewing, hiring, training, evaluation, discipline. Spearheaded and collaborated on sales promotions. Interacted directly and productively with customers. Represented management in purchase negotiations. Taco Bell, Marietta/Roswell, GA Apr. 2012 to Jan. 2016 Cashier/Shift Lead/Assistant Manager/General Manager Used software tools including: Excell spread sheet office pro Supervised food preparation and serving workers. Collected and balanced cash receipts at the end of the day or shift. Resolved customer complaints regarding food or service. Trained workers in food preparation. Trained workers in safety and sanitation procedures. Trained workers in food service. Inspected supplies, equipment, work areas. Ensured quick, efficient service. Promoted friendly customer service. Upheld company image and quality customer experience. Managed food inventory.

Skills

Cash Handling, Customer Service, Financial Statements, General Management, Hiring, Imaging, Inventory Management, Languages, Materials Management, Microsoft Excel, Microsoft Office, Negotiation, Pick, Pricing, Quality, Quick, Recruiting, Safety, Sales, Shipping, Spreadsheets Certifications and Professional Licenses

Certificate: Safe serve, State, 2020 Georgia

Licenses

Georgia, Regular

Education

Unfinished degree or diploma. Not currently enrolled Chattahooche tech, Marietta, GA

Business: Business management

GPA: 2.6

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