Technical Writer and Proposal Specialist

Karen Roberts-Gaither

703-***-****; ***************@*****.***

Work experience in the areas of Proposal and Technical Writer. As a technical writer and documentation manager responsibilities included design, write, create, maintain, edit format, and update technical documentation, user guides (to include manual and brochure style), security configuration guides, white papers, graphics, design specifications, system manuals and including online help.

Excellent communication and interpersonal skills with strong analytical ability and problem-solving capability.

Wrote requests for proposals (RFPs) test condition catalogs and user manuals, developed System Life-Cycle documents edited several organization-wide newsletters. In-depth knowledge and a complete understanding of business processes, defining vision documents, interacting with stakeholders, understanding user requirements, and articulating them into User Requirements Specifications. Sincere, well-organized, and self-motivated team player and quick learner with minimum learning curve.

Proposal experience but not limited to management approaches, past performance and quality plans, staffing plans, and resumes. Assisted with preparation of illustrative materials selecting drawings, sketches, diagrams, and charts for the proposal.

TECHNICAL SKILLS

Microsoft Office Suite, Confluence, Google Suite, SharePoint, XML, Visio, Adobe Acrobat, Knowledge Link Certifications: Configuration Management, ISO 9001, SEI-CMMI PROFESSIONAL EXPERIENCE

Loudoun County Public School November 2014 - Present Girls Basketball, JV Head Basketball Coach

Manage and supervise athletic activities contests and practice sessions, to promote individual growth in athletic skills, teamwork, discipline, respect and good sportsmanship.

• Work cooperatively with other coaches in order to have a well-balanced athletic program.

• Use a variety of instructional techniques and media to meet the needs and improve the abilities of student athletes for the girls’ basketball program,

• Perform other duties relate to the position of head JV basketball coach as requested by the high school principal and the athletic director.

Aerotek (Carter Controls) Frederick, Maryland March 2021 - January 2022 Technical Writer

Researched, outlined, wrote, and edited new and existing content, working closely with various engineering departments for project requirements.

• Independently gathered information from subject matter experts to develop, organize, and write procedures, technical specifications, process documentation, assembly instructions, and operations and maintenance (O&M) manuals.

• Responsible for organized tracking and storage of existing documentation.

• Maintained standardized formatting for clear and concise documentation.

• Analyzed existing and potential content, focusing on reuse and single sourcing opportunities.

• Researched and collected feedback from customers, engineers, and other stakeholders. Virginia Medical Reserve Corporation 2020 - Present Volunteer

Volunteer that stands ready to support the community in the event of a public health emergency.

• Support alongside teams of medical and public health professionals volunteering skills, expertise at time to support ongoing public health initiatives and health emergencies.

• Volunteer and train for emergency preparedness training and exercises.

• Supported a call center during the COVID pandemic, assisting as needed call taker. PAE-ISR Sterling, Virginia Nov 2018 - Nov 2019

Technical Writer

• Developed, edited, formatted, and maintained Work Instructions, System Requirements and System design Documents, Maintenance and Flight Manuals utilizing Microsoft Word.

• Ensure graphics, images, and content are correct and updated.

• Tracked, updated, and implemented changes in the Engineering Change Request Database. Zodiac Aerospace Sterling, Virginia Oct 2016 - Oct 2018 Technical Writer

• Updated, formatted, and wrote user manuals, component maintenance manuals, service bulletins and temporary revisions.

• Reviewed and updated electronic drawings for changes against the Component Maintenance Manuals implementing updated changes into the manuals.

• Reviewed wiring drawings to incorporate the changes to the wiring due to upgrade of the components.

• Interviewed subject matter experts for all component upgrades and the (CMM) Component Maintenance Manuals.

Capitol One, McLean, Virginia Feb 2016 - Jun 2016

Technical Writer

• Created, developed, wrote, and edited operational, instructional, maintenance, or user manuals based on input from Network SME’s.

• Designed and wrote complex parts of Network documentation.

• Provided subject matter guidance to teams and management.

• Provided leadership and expertise in the development of technical documentation.

• Made recommendations for changes to existing formats.

• Worked with SMEs to gather and organize supporting materials.

• Employed visual tools such as but not limited to diagrams and charts to ensure better communication to viewers.

• Worked with Training Manager/Delivery Personnel to make sure that materials were suitable for both self-paced learning and instructor guided teaching.

• Applied and engaged multimedia training methodology where it is suitable.

• Supported department with other technical writing tasks. ASMR Research, Fairfax, Virginia Mar 2014 - Feb 2015 Functional Analyst

• Documented findings of studies prepared recommendations for implementation for a new system, procedures, and organizational changes.

• Entered, transcribed, recorded, stored, and maintained information in written or electronic/magnetic form.

• Analyzed data to identify or resolve operational problems.

• Consulted with end users regarding problems in accessing electronic content.

• Identified, analyzed problems with program functions, output, online screen, or content.

• Analyzed data gathered and developed solutions and alternative methods of processing.

• Designed, evaluated, recommend, and approved changes of forms and reports.

• Stored, retrieved, and manipulated data for analysis of system capabilities and requirements.

General Dynamics Information Technology, Arlington, Virginia Feb 2013 - Feb 2014 Technical Writer

• A Department of Homeland Security contract reviewed and evaluated documentation and deliverables.

• Followed the regulations and policies for government publications, presentations, and correspondences.

• Followed DOD Manual For written material and correspondence.

• Ensured adherence to company and government quality standards.

• Incorporated quality assurance principles and methodologies.

• Maintained records and files of work and revisions.

• Communicated effectively with diverse audiences, including senior officials, engineering staff and project management personnel as well as DHS officials. TEKsystems Inc., Chantilly, Virginia Feb 2012 - Dec 2012 Senior Technical Writer

• Established format, created templates, compiled technical data for use in routine documents or sections of documents test plans, procedures, and specifications.

• Worked with Senior Network Engineers to obtain data and update information for documents.

• Consulted with technical staff members daily to clarify that information obtained was correct and would meet the requirements.

• Maintained records of delivered documentation of files and maintained the revision history for all documentation stored in the databases.

• Participated on a proposal team, edit and revised proposals according to notes given by executives and other proposal team members.

• Used company templates for proposals to maintain a sense of consistency within the various departments.

EDUCATION

BS, Ferrum College

Contact this candidate