Customer Service & Delivery Operations Specialist
Resume:
Eva parks
Birmingham, AL *****
********@*****.***
Professional Summary
Experienced Customer Service Representative with over 22 years in financial services, retail, and logistics. Skilled in customer communication, cash handling, sales negotiation, and complaint resolution. Proven ability to manage teams, balance cash drawers, and ensure compliance with regulations. Seeking to leverage strong attention to detail and problem-solving skills in a dynamic customer-focused environment.
Authorized to work in the US for any employer
Work Experience
Courier Driver
FEDERAL EXPRESS CORPORATION ; DBA FEDEX EXPRESS-Birmingham, AL May 2025 to January 2026
* Delivered packages safely and on time to customers across assigned routes
* Communicated with customers to confirm deliveries and resolve issues
* Maintained accurate delivery records and followed company procedures
* Operated delivery vehicle in compliance with safety regulations
* Provided excellent customer service during each delivery interaction Store Manager
Easy Money-Birmingham, AL
January 2025 to April 2025
* Managed daily store operations and supervised team members
* Balanced cash drawers and processed cash transactions accurately
* Ensured compliance with company policies and financial regulations
* Handled customer inquiries and resolved complaints professionally
* Maintained inventory and ordered supplies as needed Amazon Delivery Driver
Birmingham direct-Birmingham, AL
October 2022 to December 2024
* Delivered packages efficiently to customers on assigned routes
* Handled packages with care to prevent damage
* Used company software to track deliveries and update statuses
* Provided friendly and professional customer service at each stop Delivery Driver
ZSD logistics-Birmingham, AL
October 2023 to February 2024
* Delivered FedEx packages to residential and business customers
* Maintained delivery schedule and ensured timely arrivals
* Communicated with dispatch and customers as needed
* Followed safety and company guidelines during deliveries Delivery Driver
GMH logistics-Birmingham, AL
May 2023 to October 2023
* Delivered FedEx packages on assigned routes
* Maintained accurate records of deliveries and pickups
* Provided excellent customer service during each delivery
* Ensured vehicle was clean and well-maintained
Loan Specialist
Springleaf Financial/ One Main Financial-Birmingham, AL April 2022 to October 2022
* Assisted customers with loan applications and explained financial products
* Ensured compliance with loan regulations and company policies
* Processed customer inquiries and provided solutions
* Maintained accurate records of loan transactions Head Teller
easy money cash center-Birmingham, AL
November 2008 to April 2022
* Handled cash transactions, check cashing, and bill payments accurately
* Sold money orders and processed personal, auto, and payday loans
* Provided excellent customer service and resolved customer issues
* Recognized as CSR of the Year twice for outstanding service
* Used computer systems for sales and transaction processing Disputes Specialist
Portfolio Recovery Associate-Birmingham, AL
May 2016 to January 2020
Compose letters or electronic correspondence .Reply to request for merchandise,damage claims, credit and other information .
Data Entry
Use Microsoft Programs such as excel,word, and outlook Send information to credit bureau
Responds to complaints in a timely matter
Portfolio Recovery Associate- February 2014-May 2016 Job Title Account Representative (Full Time)
Confer with customer by telephone (inbound and outbound calls) Data entry/ typist
Record information
Establish payments
Review documents
Achieve individual goals each month
Disputes Specialist
Porfolio Recovery Associates-Birmingham, AL
May 2016 to January 2020
Job Title: Disputes Specialist (Full Time)
Compose letters or electronic correspondence
Reply to requests for merchandise, damage claims, credit and other information. Data entry
Uses Microsoft Programs such as excel, word, and outlook Send information to credit bureau Responds to complaints in timely matter
Portfolio Recovery Associates — February 2014-May 2016 Job Title: Account Representative (Full Time)
Confer with customer by telephone (inbound and outbound calls) Data entry/ typist
Record information
Establish payments
Review documents
Achieve individual goals each month
Shift Manager
Arbys roast beef-Birmingham, AL
October 2003 to November 2008
* Managed shift operations and delegated tasks to team members
* Handled cash transactions and balanced cash drawers
* Prepared food and ensured quality standards were met
* Promoted from crew member to manager due to strong performance Fraud and Claims Operations Specialist
Wells Fargo-Birmingham, AL
Primarily handles inbound calls from internal and external customers to service matters related to debt or credit card fraud.Places outbound calls to the customer to confirming if the activity is fraud.Monitors moderate to complex account activity which requires research that may involve multiple transaction channels.Uses a variety of sources for information,including online systems and tools/models. Documents research finding and actions on cases .Prepares required documentation including Suspicious Activity Reports less. Deliver fast friendly and knowledgeable service for routine questions and service complaints . Evaluate customer account information to asses current issues and determine potential solutions. Diminished financial discrepancies and managed monetary transactions, including but not limited to deposits and credit card transactions as well as removing holds. Assist with verification for transaction approvals in Zelle as well as External transfers. Met or exceed call speed, accuracy and volume benchmarks on consistent basis . Implement services to assist company in maintaining exceptional client service rating in external audits. Monitoring accounts for fraudulent use throughout Bill pay as well as verification for transactional use of debit and credit cards . Education
General Studies (High School Diploma)
Woodlawn high school-Birmingham, AL
1998 to 2002
Upper Secondary Education
Upper Secondary Education
Skills
Delegation Sales Banking Microsoft Excel Organizational skills Customer communication Banking software Financial services Retail management Box truck Computer skill and sales inventory management cash handling management. Quality control Microsoft Office Accounting software Communication skills Customer inquiry handling Accounts Payable Financial sales Attention to detail Financial Analysis Teamwork Performance management Unloading Accounting Microsoft Outlook Retail sales Customer complaint resolution Cash handling Shift Management Sales negotiation Time management Typing Processing cash transactions Driving Accounts Receivable Customer service Route driving Management Financial Services Computer operation Cargo inspection Cash register Financial Report Writing Heavy lifting Courier Auditing Team development Upselling Team leadership Balancing cash drawers Languages
• English
Awards
head teller
December 2013
Csr of the year
Head teller
December 2012
Csr of the year
Certifications and Licenses
Driver's License
Present
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