Level One Med Aide-Senior Care & Dementia

Areanna Neal

St. Louis, MO *****

***************@*****.***

+1-557-***-****

Professional Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Level One Med Aide (L1MA)

Aspen Valley Senior Living-Washington, MO

September 2025 to Present

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being. As well as dementia care.

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals

• Created personalized care plans for each client based on their individual needs and preferences

• Maintained a clean and organized living environment for clients by performing light housekeeping duties

• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary

• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation

• Provided companionship and emotional support to alleviate feelings of loneliness or isolation

• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care

• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor

• Implemented fall prevention strategies by removing hazards from the environment

• Documented daily observations including changes in behavior or health conditions

• Assisted with physical therapy exercises as directed by healthcare professionals

• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required

• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help

• Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols

• Maintained confidentiality regarding sensitive personal information about clients at all times

• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss

• Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones

• Assisted with end-of-life care, offering emotional support to both clients and their families

• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition

Direct Support Professional

Emmaus Homes-Saint Charles, MO

October 2024 to July 2025

• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life

• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation

• Administered medications according to prescribed schedules and documented any changes or reactions observed

• Implemented individualized care plans based on clients' specific needs and goals

• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores

• Promoted socialization by organizing recreational activities and outings for clients to engage in the community

• Maintained accurate records of client progress, behaviors, incidents, and medical information

• Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients

• Responded promptly to emergencies or crisis situations following established protocols

• Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose

• Developed positive relationships with clients through active listening, empathy, and effective communication

• Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures

• Assisted in coordinating medical appointments, transportation, and accompanying clients during visits

• Provided emotional support to individuals facing challenges or difficult situations In Home Caregiver

EIR home care-Bethalto, IL

June 2023 to August 2024

• Provided overnight care and support to elderly clients, ensuring their safety and well-being throughout the night

• Assisted with personal hygiene tasks such as bathing, grooming, and toileting during overnight shifts

• Monitored vital signs including blood pressure, heart rate, and oxygen levels to ensure client's health stability

• Managed household chores such as cleaning, laundry, and meal preparation during overnight shifts

• Responded promptly to client calls or emergencies during the night, providing immediate assistance when needed

• Collaborated with other members of the caregiving team to ensure consistent quality of care across all shifts

• Engaged in meaningful conversations with clients during awake periods throughout the night to provide companionship and emotional support

• Assisted clients with mobility issues by using proper transfer techniques and providing physical assistance as required

• Followed infection control protocols strictly while handling bodily fluids or performing wound care procedures on clients if necessary

• Ensured a safe environment for clients by implementing fall prevention measures such as removing tripping hazards from pathways

• Demonstrated patience when dealing with challenging behaviors or mood swings exhibited by clients with cognitive impairments

• Assisted in the implementation of specialized care plans for clients with chronic illnesses such as diabetes or Parkinson's disease

• Ensured proper documentation and reporting of any incidents, accidents, or changes in client behavior to appropriate supervisors

• Maintained a clean and organized living space for clients, promoting a comfortable and hygienic environment

Shift Manager

McDonald’s-Alton, IL

December 2022 to May 2023

• Managed daily operations of a fast food restaurant, overseeing a team of 10-15 employees

• Monitored inventory levels and placed orders to replenish stock as needed, minimizing waste and reducing costs.

• Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary

• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction

• Trained new hires on company policies, procedures, and standards to ensure consistency in service quality

• Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets

• Implemented cross-training initiatives to enhance employee skills across different roles within the restaurant

• Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines

• Led a team in achieving monthly revenue targets through effective sales strategies

• Mentored team members on best practices for delivering exceptional customer service

• Managed inventory levels to minimize waste and control costs, resulting in savings. Team Member

Love's Travel Stops & Country Stores-Toomsuba, MS

December 2021 to September 2022

• Collaborated with team members to ensure efficient workflow and timely delivery of food orders

• Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients and utensils

• Followed all safety and sanitation procedures to maintain a safe working environment

• Adhered to portion control guidelines to minimize waste while ensuring consistent serving sizes

• Operated kitchen equipment such as grills, ovens, fryers, and slicers in a safe manner

• Demonstrated flexibility by adapting quickly to changes in menu items or preparation methods as needed

• Worked efficiently under pressure during busy periods to meet high-volume demands without compromising quality standards

• Trained new team members on cooking techniques, recipe adherence, and kitchen procedures

• Ensured that all food products were properly labeled with expiration dates for freshness tracking purposes

Call Center Customer Service Representative

Asurion-Meridian, MS

January 2021 to August 2021

• Handled a high volume of inbound customer calls, averaging XX calls per day

• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information

• Utilized CRM software to accurately document customer interactions and update account information

• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers

• Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate

• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service

• Identified opportunities for process improvement within the call center operations to enhance efficiency and productivity

• Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively

• Implemented proactive measures such as follow-up calls or emails to ensure customer satisfaction after issue resolution

• Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers

Popeyes Crew Member

Popeye's Restaurants-Alton, IL

August 2019 to February 2020

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers

• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer

• Prepared food items according to established recipes and portion sizes, maintaining high quality standards

• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints

• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment

• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers

• Demonstrated strong communication skills by effectively conveying information about menu items to customers

• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times

• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction

McDonalds Crew Member

McDonald's-Alton, IL

April 2018 to July 2019

• Prepared food items according to standardized recipes and procedures, ensuring quality and consistency

• Maintained cleanliness and organization of work area, adhering to health and safety regulations

• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers

• Collaborated with team members to ensure smooth operations during peak hours

• Demonstrated strong communication skills by effectively communicating order details with kitchen staff

• Operated cash register system accurately, handling transactions with precision

• Followed proper food handling procedures to maintain freshness and prevent contamination

• Adhered to all company policies regarding uniform appearance and personal hygiene standards

• Maintained a clean dining area by regularly clearing tables, cleaning spills, and sanitizing surfaces

• Efficiently managed multiple tasks simultaneously in a fast-paced environment Education

High school or equivalent

logos school-Olivette, MO

August 2016 to February 2020

Skills

• Experience with individuals with neurodevelopmental disorders

• Group home experience

• Time management

• Working with individuals with developmental disabilities

• Caregiving (4 years)

• Food Service (5 years)

• Windows

• Food Production (4 years)

• Vacuuming

• Assisting with ADLs

• Home care

• Dusting

• Addiction counseling

• Caring for individuals with stroke

• Meal assistance

• Independent living facility experience

• Mopping

• Senior care

• Intellectual disabilities support

• Dementia care

• Decision making

• Food Preparation Experience (4 years)

• Skin care

• Packaging (2 years)

• Restaurant Management (2 years)

• Microsoft Office

• Dementia Care (Less than 1 year)

• Toileting assistance

• Discharge planning

• Memory Care

• Banquet Experience (Less than 1 year)

• Alzheimer's Care (Less than 1 year)

• Mobility assistance

• Health monitoring assistance

• Caregiving - Caregiving experience (3–5 years)

• Experience with individuals with mental health conditions

• Personal grooming assistance

• Restaurant Experience (5 years)

• Cooking Experience (5 years)

• Typing

• Moving

• Medical diagnostic terminology

• Care plans

• Upselling

• Meal preparation

• Home & community care experience

• Caregiving experience (3-5 years)

• Blood glucose testing

• Driving

• Laundry

• Bathing assistance

• Conflict management

• Medication management

• Caring for individuals with multiple sclerosis

• Caring for individuals with Parkinson's disease

• Hair care assistance

• Providing care for clients - Clients cared for monthly (More than 10 people)

• Patient monitoring

• Hospice care

• Errand assistance

• Communications (3 years)

• Nursing home experience

• Food Safety Experience (5 years)

• CPR

• Oral hygiene

• In-home healthcare experience

• Crisis intervention

• First aid

• Grammar Experience

• Vital signs

• Dishwashing

• Warehouse experience

• Medication administration

• Basic math

• Dressing assistance

• Shift Management (Less than 1 year)

• Phone communication

• Kitchen Management Experience (Less than 1 year)

• Meal Preparation (5 years)

• Planograms (Less than 1 year)

• Computer operation

• House cleaning assistance

• Working with individuals with disabilities

• Teaching

• Wound care

• Leadership

• Working with people with developmental disabilities

• Customer Service (5 years)

• Nail care

• Emotional support for ADL

• Assisted living

• Retail Sales (1 year)

• Kitchen Experience (2 years)

• Cleaning Experience (10+ years)

• Working with people with disabilities

• Caring for individuals with cerebral palsy

• Experience with children

• Case management

• Grocery shopping assistance

• Shaving (patient care)

• Anatomy knowledge

Certifications and Licenses

First Aid Certification

CPR Certification

CNA

Certified Medication Technician

Certified Home Health Aide

Home Care Aide Certification

Certified Medication Aide

BLS Certification

ServSafe

AED Certification

Food Handler Certification

Non-CDL Class C

CDL A

Contact this candidate