Guest Service Representative and Team Lead

Shaquita Austin

Guest service representative

Aurora, IL 60506 +1-331-***-**** **************@*****.*** Willing to relocate: Anywhere

Work Experience

DSP (Direct Support Professional)

Assocation for individual development Aurora, IL July 2025 to Present

Pass meds cook clean laundry picks ups and drop offs outing Team Lead

Extended Stay Hotels Lisle, IL

November 2021 to Present

Started off as house keeper 6 months promoted to guest service representative then October promotion to team lead Direct Support Professional (DSP)

Sevitahealth Naperville, IL

December 2024 to February 2025

Team Lead

Extended Stay Hotels Lisle, IL

November 2021 to April 2024

Started off as house keeper 6 months promoted to guest service representative then October promotion to team lead Education

12

West Aurora High School Aurora, IL

March 2002 to June 2005

High school diploma or GED

Skills

Word processing Grocery store Retail sales Packaging First aid Math Senior care Commercial cleaning Guest services GPS Operating systems Microsoft Office Order entry Hospitality Mobile devices Sanitation procedures HVAC Leadership Wine knowledge Coffee experience Upselling Cash register Caregiving Presentation skills Home health Coffee shop Catering Team management Report writing SOX Mechanical knowledge Salesforce Microsoft Word Working with high schoolers Banquet experience Direct support Office experience AS400 Guest Relations Experience Filing Management Payroll Personal vehicle (delivery method) Order fulfillment Vital signs Maintaining an organized workspace Marketing Microsoft Outlook Production planning Budgeting Experience with children Restaurant experience Janitorial experience Paratransit Profit & Loss Phone communication Assisting with ADLs Production inventory management Fine dining experience Managing production or assembly teams - Largest production or assembly team managed (6-10 team members) Sales management Fair Housing regulations Safe environment creation Property management tools Clerical experience Databases Software troubleshooting Data collection Interviewing Driving Social listening Public relations Customer service Motivational interviewing Assisted living Project management Hospitality management Task prioritization Meal preparation Street outreach Case management Microsoft Outlook Calendar Analysis skills Sales Writing Skills Training & development Home & community care experience Phone etiquette Appointment scheduling Cash handling Accounting Overseeing training Google Calendar Manufacturing Patient care Housekeeping management Revenue Management CPR Algebra CRM software Oracle Serving Casino Working with individuals experiencing homelessness Organizational skills Administrative experience Employee retention Childcare OPERA Office Management Cooking Clean workspace maintenance English Google Docs Teamwork Hotel management Tax Experience Home care Shift management Working with people with developmental disabilities Microsoft Excel Attention to detail Van driver Computer literacy Hotel experience Computer skills Inventory management Store management Volunteer management Front desk Sales support Content creation Time management Real estate administrative experience Microsoft Powerpoint Night Audit Computer operation Problem management Managing hospitality teams Typing Conflict management Plastics injection molding Patient interaction Productivity software Human resources QuickBooks Teaching Bus driving Accounting software Counting cash Communication skills Customer complaint resolution Implementing lean manufacturing processes - Projects implemented using lean manufacturing processes (1-2 projects) Production scheduling Host/Hostess Guest relations Windows Team development Plumbing Social media management Pricing Database software proficiency Decision making Care plans Forklift Wireless sales Quality systems Food service Supervising experience

Languages

English

Certifications and Licenses

CPR Certification

Driver's License

ServSafe

First Aid Certification

Food Safety Certification

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

CPR train meds train

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