Business Development & Sales Operations Manager

KARY RITCHIE

San Fernando, CA ***** +1-225-***-**** ************@*****.***

Professional Summary

Accomplished Business Development Manager with proven success in driving sales growth, managing sales teams, and exceeding quotas. Skilled in lead generation, account management, and customer service, with experience overseeing sales processes and delivering impactful marketing materials. Adept at building strong client relationships, resolving complex issues, and representing companies at industry events to capture new business opportunities. Willing to relocate: Anywhere

Work Experience

Sales Coordinator

Old River Truck Sales Baton Rouge, LA

January 2022 to December 2025

• Steered management of sales office processes to enable enhanced business development and profitability, increasing efficiency by producing and assessing sales reports, processing new truck information in database, and scheduling meetings.

• Tracked sales progress and identified shortcomings, proposing improvements that supported achievement of sales targets.

• Allocated duties and supervised POs for accomplishment of set targets, producing and delivering reports to support sales meetings and drive informed decision-making.

• Drove professional and business development by overseeing and consistently tracking quotas and goals for sales staff, resulting in improved team performance.

• Ensured delivery of superior customer service by addressing client queries and resolving complex issues, maintaining high client satisfaction.

Inside Sales/Customer Service

24HR Safety Geismar, LA

January 2016 to December 2022

• Assisted in achieving set goals by generating, producing, and overseeing overall sales reports, contributing to data- driven decision-making.

• Responded to and resolved product and service problems to maintain complete client satisfaction, identifying customer- specific requirements to tailor solutions.

• Engaged and recommended potential products and services to management for improved performance, supporting increased sales opportunities.

• Compiled, evaluated, and shared diverse customer information by creating product and service reports using appropriate methodologies/tools, enhancing team knowledge.

• Leveraged various computer technologies to manage high-volume calls while selling products and services, consistently meeting call handling quotas.

• Established and maintained strong relationships with diverse personnel, retaining smooth communication flow to support business operations.

• Administered control over lead generation by managing and maintaining multiple customer accounts, increasing pipeline efficiency.

• Ensured accomplishment of personal/team sales targets and call handling quotas, contributing to overall department success.

Retail Business Development Manager/Sales and Marketing Coordinator Curry Sales, Inc. Minneapolis, MN

January 2008 to January 2016

• Delivered best-in-class customer service by providing optimum support with orders, shipping, importing, and price negotiations, resulting in increased customer retention.

• Contributed to creative packaging and artwork for product lines, enhancing brand visibility and appeal.

• Fostered and retained long-term relationships with existing and potential customers by efficiently communicating product information, supporting repeat business.

• Assisted staff and management on digital presentation and sales displays, improving marketing effectiveness.

• Designed, developed, and delivered marketing materials, quotes, and proposals to aid in driving business growth and expanding market reach.

• Identified and developed new markets accompanied by sales generation, increasing revenue streams.

• Researched, planned, and executed new target market initiatives, supporting expansion strategies.

• Supported in training and mentoring team members to enhance professional and business development, while adhering to established corporate standards.

• Capitalized on profitable opportunities by assessing both domestic and international corporate reports, tracking and analyzing sales trends to inform strategy.

• Assessed and captured new sales leads and facilitated launch of new products and services by delivering presentations, driving product adoption.

• Served as key spokesperson to represent company at conferences, trade shows, meetings, and industry events, increasing brand awareness.

Sales and Marketing Coordinator

Tyco Plastics Minneapolis, MN

Education

Agricultural Communications (Bachelor of Science)

Oklahoma State University-Main Campus Stillwater, OK August 1993 to December 1997

Skills

Project coordination Client interaction via phone calls Negotiation Cash handling Front desk Medical office experience Facilities management Outside Sales Emergency scheduling Customer support specialist experience Customer relationship building Basic math Accounts receivable Time management Cross-functional Collaboration Banking Business support for president Vendor relationship building Executive administrative support Sales & Lead Generation Inside sales Event Planning Word processing Project Management Interpersonal communication Other

(software program) Achieving sales targets Professional email communication Client inquiry handling Conducting sales calls Supervising experience Mobile devices Direct sales Team management Import/export logistics Record keeping Pricing Communication skills Service scheduling Microsoft Powerpoint Computer skills Patient observation Microsoft 365 proficiency Ethernet Written communication Relationship building Productivity software Medical terminology Organizational skills Microsoft Word Product launch support Daily Administration Dental clinic Windows Computer literacy Sales technology adoption Client relationship management Client services Industrial equipment Google Sheets Business development Microsoft Outlook SaaS Leadership Bilingual Business support for CEO Writing skills Relationship Management Correspondence management Professionalism Customer support B2B sales Account management Telemarketing Filing Spanish Adobe Photoshop Microsoft Access Adobe Illustrator Document management Administrative experience Accounting Product management Training & development Upselling Escalation handling Meeting scheduling Customer complaint resolution POS systems Client communication Data entry Senior leadership Work order management software Phone etiquette English Working with people with disabilities Multi-line phone systems Market trend analysis Phone communication Compliance support tasks Event scheduling Google Workspace Interpersonal skills Salesforce Cloud Customer Relationship Management Cross sales Client relationship development Social media marketing Technical sales Adobe Creative Suite Improving operational efficiency Contract management support tasks Calendly Microsoft Excel Retail sales Clerical experience QuickBooks GPS Data management Active listening Computer operation Attention to detail CRM system proficiency Sales quota tracking Advertising sales Managing customer accounts Office record organization SharePoint Ability to follow instructions Contracts Product Development Problem Resolution Daytime scheduling Customer service manager experience Teamwork Typing CRM software Market Research Phone call management Office experience Outbound calling Databases Deal closing Task prioritization Sales lead qualification International scheduling Document management systems Financial software Office (as sales environment) Verbal communication with executives Editing Appointment scheduling Microsoft Teams Financial reporting Sales administration 10 key typing Customer service Problem-solving Optical experience Expense management Dental terminology Personal assistant experience Quality systems Customer inquiry handling Management Public speaking Research Sales Call center agent experience Report writing Microsoft Outlook Calendar Business Development & Growth Microsoft Office SMS customer support Driving Trade show coordination Office management Budgeting support Schedule management Maintenance task scheduling Face-to-face communication Customer communication Decision making Sales Management Proofreading Applied behavior analysis Merchandising Grammar Experience Travel planning Purchasing Data collection Technical Proficiency Google Docs Call center Prospecting Medical receptionist Lead generation Internal report writing Calendar management Google Drive Team scheduling Inbound selling Database management Objection handling (sales technique) Phone inquiries Presentation Skills Sales Support Salesforce Customer Service & Satisfaction Strategic Execution Process Improvement Languages

English

Certifications and Licenses

Driver's License

CPI Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

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