Facilities Service & Operations Manager
Resume:
Efrain Ortiz
San Antonio, TX 78238
********@*****.***
Facilities Manager proficient in delegating tasks, managing team’s issues and providing technical assistance. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Work Experience
Service Manager Progress Residential San Antonio, TX
October 2023 to April 2026
Daily task and role are extensive, including hiring, training and performance management. I also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, monitor service metrics, analyze customer feedback and address any gaps or areas for improvement.
Make Ready Coordinator Progress Residential San Antonio, TX
April 2022 to August 2023
Daily tasks include scheduling and coordinating task to our superintendents and maintenance tech also working closely with vendors. Make Ready coordinator work very closely with Make Ready Manager, Service Manager and Portfolio Director daily to ensure operations run smoothly. Other tasks include working with residents and investigating cases that are submitted by account manager. Currently assigned to Austin, San Antonio and Houston markets.
Area Manager Darwin Pro Maintenance Tech Darwin Homes Austin, TX
January 2021 to March 2022
Daily tasks included scheduling and coordinating task to our field supervisors and maintenance tech also working closely with vendors Area manager managed service and make ready teams daily to ensure operations ran smoothly also stepped in to assist in finding solution and trouble shoot problem. Other tasks include working with residents to ensure a good positive experience.
Director of Maintenance North Star Senior Living Kyle, TX
August 2018 to December 2020
Daily duties include preparing bids for upcoming jobs, working directly with vendors and contractors, manage housekeeping and run daily operations of office with Executive Director. Professional management and solutions in support of both short-term and long-term business goals of the company by maintaining systems and procedures for operating efficiency. Manage staff for optimum performance.
Assistant Maintenance Supervisor Director of Custodial Services Eanes ISD Austin, TX
March 2010 to July 2017
Supervise and coordinate custodial staff responsible for cleaning the premises of various facilities and buildings. The main duties of a Custodial Supervisor are assigning tasks and evaluating the work of custodial employees while making sure the activity complies with safety and procedural standards. Maintained payroll and scheduling for department.
Assistant Custodial Coordinator Head Custodian Supervisor Eanes Isd Austin, TX
December 2012 to June 2017
Assisted the lead coordinator in monitoring all campuses and directing personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work related problems.
Education
Art & Design High School New York, NY
September 1989 to June 1993
Languages
Spanish Fluent
Military Service
Branch United States Army
Service Country: United States
Rank: Staff Sergeant
February 1994 to April 2001
ARMOR CREW MEMBER
Honorable discharge
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