Data Administrator, great organizational skills and amazing customer s

Heather R. Matthews

Chattanooga, TN 423-***-**** ****************@*****.***

SUMMARY

Organized and compassionate professional with extensive experience in administration, healthcare coordination, customer service, and caregiving. Proven ability to manage schedules, communicate effectively with clients and organizations, coordinate multiple tasks simultaneously, and maintain accurate records. Seeking a Virtual Event & Occasion Planner position where strong organizational skills, attention to detail, and dedication to exceptional client experiences can contribute to successful event planning and execution. EDUCATION

Red Bank High School Chattanooga, TN

High School Diploma (or GED) 2000

EXPERIENCE

DoorDash Delivery Driver September 2021 – Present

DoorDash

• Provide reliable and timely delivery services while maintaining excellent customer satisfaction.

• Manage schedules independently and efficiently navigate changing priorities.

• Demonstrate strong time management, problem-solving, and communication skills.

• Maintain professionalism while interacting with customers in a fast-paced environment. Full-Time Family Caregiver January 2018 – January 2022 Private Family Care

• Provided round-the-clock care for a close family member, ensuring comfort, safety, and quality of life.

• Coordinated medical appointments, medications, and daily care routines.

• Managed household responsibilities while balancing multiple caregiving tasks.

• Demonstrated patience, compassion, and exceptional organizational abilities. Head In-Home Healthcare Provider January 2013 – February 2017 Albert Kovach Family

• Delivered comprehensive in-home care for an elderly, bedridden patient.

• Administered medications and assisted with daily living activities, including feeding and bathing.

• Maintained a clean, comfortable, and safe home environment.

• Coordinated daily schedules and ensured the patient's physical and emotional well-being. Referral Coordinator August 2011 – September 2012

Vance Stafford Pediatrics

• Coordinated referrals for 13 primary care physicians to specialty providers.

• Obtained prior authorizations and verified insurance coverage for procedures and inpatient services.

• Communicated insurance benefits and patient financial responsibilities clearly and professionally.

• Processed medical record requests and maintained electronic medical records (EMR).

• Managed multiple priorities while ensuring accuracy and compliance. Data Administrator II December 2009 – July 2011

Viant

• Maintained and updated provider information, including tax identification numbers, specialties, and practice locations.

• Ensured data integrity by accurately distinguishing providers with similar names and records.

• Supported medical insurance clients as part of a third-party administration company.

• Demonstrated exceptional attention to detail and record management skills. TECHNICAL SKILLS

Event Coordination & Planning

Client Communication

Scheduling & Calendar Management

Customer Service

Administrative Support

Data Entry & Record Management

Time Management

Organization & Multitasking

Problem Solving

Microsoft Office

Electronic Medical Records (EMR)

Insurance Verification & Prior Authorizations

Remote Collaboration

Attention to Detail

ADDITIONAL QUALIFICATIONS

- Self-motivated and capable of working independently in remote environments. - Experienced in coordinating schedules, managing sensitive information, and maintaining professionalism. - Dedicated to providing exceptional support and creating positive experiences for clients and customers.

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