Customer Service & Administrative Support

Jordyn Rankins

Decatur, GA 470-***-****

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Professional Summary

Detail-oriented and customer-focused professional with experience in front desk operations, customer service, data entry, appointment scheduling, and administrative support. Skilled at accurately entering and verifying information, maintaining confidential records, and providing exceptional service in fast-paced environments. Strong communication, organizational, and Microsoft Office skills.

Core Qualifications

Customer Service • Data Entry • Appointment Scheduling • Microsoft Word • Microsoft Excel • Microsoft Outlook • Administrative Support • Records Management • Cash Handling • Multi-Line Phones • Computer Operations • Attention to Detail • Time Management • Team Collaboration Professional Experience

Receptionist DEFY

Atlanta, GA Aug 2022 – Apr 2023

• Welcomed customers and visitors while providing professional customer service.

• Entered and verified customer information accurately.

• Scheduled appointments and managed daily calendars.

• Answered and directed incoming phone calls.

• Maintained confidential customer records and organized documents.

• Processed payments and completed administrative tasks.

• Used Microsoft Excel and computer systems for data entry and recordkeeping. Sales Associate All American Gutter Protection

Atlanta, GA Jan 2024 – Jun 2024

• Provided excellent customer service and answered customer questions.

• Built strong customer relationships through effective communication.

• Processed transactions accurately using POS systems.

• Explained promotions and maintained an organized work area.

• Assisted with administrative and inventory-related tasks. Education

Empire Beauty School – Cosmetology

Stephenson High School – High School Diploma

Licenses

Cosmetology License

Driver's License

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