Client Relations & Customer Success Professional

KEVIN ROJAN

*** ***** *****, ***** ****, FL ***** 352-***-**** **********@*****.***

CLIENT RELATIONS & CUSTOMER SUCCESS PROFESSIONAL

Dedicated, highly disciplined, and reliable Client Relations & Customer Success Professional with over 16 years of experience in telecommunications, customer service, account management, and client relations, complemented by eight years of honorable service in the United States Navy. Recognized as a multiple-time President's Club performer with a proven track record of building lasting client relationships, resolving complex customer issues, and exceeding performance expectations.

CORE SKILLS

Customer Relationship Management (CRM) • Salesforce CRM • Client Relations & Account Management • Customer Retention • Appointment Setting • Technical Troubleshooting • Conflict Resolution • Active Listening • Relationship Building • Microsoft Office Suite • Google Workspace • Calendar & Schedule Management • Data Entry & Documentation • Remote Work Operations • Cross-Functional Collaboration • Written & Verbal Communication TECHNICAL PROFICIENCIES

Microsoft Excel, Word, Outlook & PowerPoint • Google Workspace • Zoom • Microsoft Teams • Google Meet • CRM Platforms • Virtual Collaboration Tools • Multi-Line Phone Systems PROFESSIONAL EXPERIENCE

Verizon Communications Inside Service & Support Specialist II 2022–2025 Primary point of contact for business clients supporting telecommunications and technology solutions. Maintained CRM accuracy, resolved complex customer concerns, improved customer satisfaction, and consistently achieved top-tier performance metrics. Comcast Corporation Customer Solutions Associate 2014–2022 Delivered consultative support to customers, identified service opportunities, resolved escalations, and built long-term customer relationships. Earned multiple President's Club recognitions and achieved a #1 company-wide ranking during a quarter. PROFESSIONAL EXPERIENCE (Continued)

Southeast Atlantic Beverage Account & Relationship Manager 2000–2013 Managed high-volume retail accounts, coordinated with logistics and warehouse teams, resolved operational concerns, and maintained strong business relationships through proactive service. United States Navy Culinary Specialist 1992–2000 Honorably served in the United States Navy, developing leadership, teamwork, operational discipline, and performance under pressure.

EDUCATION

High School Diploma Dillard High School, Fort Lauderdale, Florida AWARDS & ACHIEVEMENTS

• Multiple-Time President's Club Recipient

• Ranked #1 Company-Wide for a Quarter at Comcast

• 16+ Years of Customer Service, Client Relations & Sales Experience

• Honorable Service in the United States Navy

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