Customer Service & Supply Chain Administrative Associate

OBJECTIVE

Apply strong organizational and communication skills to enhance operations through improved process coordination, comprehensive administrative support, and responsive cross-functional collaboration in customer service.

EDUCATION

Zoe Fellowship Bible College (May 2026) – Master of Christian Education and Counseling – Summa Cum Laude and Dean's List Award

Zoe Fellowship Bible College (December 2023): Bachelor of Theology

Grace Biblical Institute & Seminary (January 2023): Associate of Arts in Christian Counseling – Summa Cum Laude

U.S. Small Business Administration (2009): Certificate in Business Plan Writing

Durham County Literacy Council (2000): Certificates in Personal Computer Basics and Advanced Word Processing

Durham Technical Community College (1997; 2008-10): Courses in Introduction to Computers, Keyboarding, Document Formatting, Communication Skills

SKILLS & ABILITIES

Administrative Support: Versatile in Office Maintenance and support, and coordinating logistics.

Customer Service: Professional and courteous communication with vendors and departments, resolving issues and inquiries efficiently using the ServiceNow - MySupport Tickets.

Supply Chain Support: Manage the Purchasing Confirmation Inbox and effectively communicate with vendors for order tracking.

Technology Proficiency: Skilled in MS Office Suite, Design Expert Software, N6 Coding Software, Lawson, Infor Application, GHX, and navigating multiple software interfaces.

Training and Development: Able to effectively train and support team members in their roles.

EXPERIENCE

UNC Health System Supply Chain

Administrative Associate

Durham, NC

2016 – 2026

Maintain a positive and professional image in all interactions, enhancing relationships with departments and customers.

Manage MySupport tickets: acting as a liaison to Supply Chain customers to ensure precise order tracking and resolution of issues. Conduct root cause analysis and identify proactive solutions to prevent recurrence.

Navigate multiple technology interfaces and software, including: Infor, GHX, and Medline.

Proactively seek opportunities for improvement and provide recommendations to enhance supply chain operations.

Train new supply chain customer service team members, providing insights and recommendations aligned with UNC Health’s strategy and goals.

Work with vendors to resolve errors and mitigate issues related to purchase orders, shipping, and purchase order failures.

UNC Health Homecare

Care Team Assistant

Durham, NC

2010 - 2016

Ensured accurate and timely processing of Infusion nursing claims by: verifying dates of service, preparing invoices, and submitting documentation to Accounts Payables for check payment disbursement.

Facilitated team operations using multi-line phone systems and strong communication skills, ensuring efficient service delivery.

Maintained patient documentations, supporting accurate record-keeping for timely care delivery and team calendars to ensure coverage and coordination for patient care.

Ordered and maintained office supplies.

Horizon Research, Inc.

Administrative Assistant

Chapel Hill, NC

2001 - 2009

Able to learn and master new concepts; positive work ethic; and commitment to the company.

Capable of coordinating travel arrangements, maintaining the office library database, and processing large shipments using UPS online shipping.

Co-developed comprehensive 1–15-page, scannable paper and web-based questionnaires consistent with the National Survey of Science and Mathematics Education.

Communicated effectively with senior researchers concerning office tasks to achieve results.

Developed PowerPoint presentations used by the senior researchers to deliver effective presentations regarding research through classroom observations and teacher interviews.

Helped coordinate meeting binders for professional development workshops and assisted with general office duties.

Perform data entry tasks: using N6 Coding Software to code data, format tables, charts, and graphs for reports.

Provided timely, courteous, and knowledgeable responses to information requests; screened and transferred calls; and assisted in the preparation of official school correspondence.

Shireline Green

3608 Dearborn Drive Durham, NC 27704 919-***-**** ***********@*******.***

Contact this candidate