Administrative Support & Customer Service Leader
Resume:
Leanna M. Green
Richmond, KY **475
Cell: 859-***-****: ******.*.*****@*****.***
Career Overview
Committed and motivated with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.15+ year background of proactive administrative support and energetic team leadership. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Skill Highlights
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Customer service
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Administrative support
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Meets/exceeds goals
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Critical thinking
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Meeting deadline
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Problem resolution
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Attention to detail
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Staff motivation
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Microsoft Office skills
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Inventory systems
• Employee training and development
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Computer proficiency
• Filing and data archiving
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Telephone skills
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Organization skills
Core Accomplishments
Training
•Responsible for training all new employees to ensure continued quality of customer service.
Customer Service
•Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
• Answered multiple phone lines, transferred calls to corresponding departments
Professional Experience
Production Technician
August 2023 to March 2025
Konica Minolta Business Solutions-Lexington, KY
Provided digitization processes for various clients throughout the country for their physical documents. Prepped and sorted documents according to the instructions given by the client. Operated high volume scanning, indexed the digital documents per rules and specific requests from the client. Performed a quality check on each document to ensure each document translated flawlessly from their physical form, to their digital form.
FSA Claim Processor (Remote)
July 2022 to May 2023
Conduent-Lexington, KY
Reviewed and processed health claims according to a comprehensive set of instructions. Required utmost critical thinking skills, along with an acute attention to detail to identify rules and adjudicate claims according to the provided 100+ instructions. Ability to work extensive hours each day, along with dedicating many weekend overtime hours.
Server Trainer
December 2018 to February 2020
Ocharleys Restaurant and Bar-Frankfort, KY
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty. Calculated charges, issued table checks and collected payments from guests. Prepared and led foodservice training programs to teach staff various tasks, such as stocking and restocking condiments, correctly inputting orders into system and performing credit/debit card, and cash transactions.
Shift Manager
March 2016 to May 2018
Sage Garden Cafe-Frankfort, KY
Enhanced operations and boosted efficiency through employee training. Managed and documented daily bank deposits, as well as overseeing cash drawer usage. Addressed internal and customer related issues each day and affected strategic resolutions
Production Associate
October 2015 to January 2016
Itron-Owenton. KY
Packed and prepared gas meters to be shipped to the customers. Tested the final product to ensure each and every meter is completely ready for use; commercial and residential use. Sent the damaged and/or leaky meters back to the production line to be repaired.
Front of House Supervisor
July 2013 to July 2015
Gibby’s – Frankfort, KY
Ensured all employees stationed at the front counter were giving the highest quality service to all guests. Provided a daily list of cleaning duties that covered all areas of the dining room and overseen that all employees were completing the list. Provided a training schedule for all newly hired employees. The training schedule covered all areas of the different types of learning and comprehension at a timely rate for the new hires to feel confident in their skills once the training process was complete. Controlled the cash flow and recorded daily deposits. Ensured the quality of food and monitored all employees when handling food. Ensured that all employees were following the guidelines of the county health department. Maintained a personal, friendly and cheerful attitude towards all guests and made sure all the needs of the guests were met.
Shift Manager
January 2011 to September 2012
Qdoba Mexican Grill – Frankfort, KY
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Interacted positively with customers while promoting facilities and services. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Consistently obtained highest rating from the county health department.
Server Trainer
August 2008 to December 2010
Carino's Italian Grill– Frankfort, KY
Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Routinely cleaned work areas, glassware and silverware throughout each shift. Regularly checked on guests to ensure satisfaction with each food course and beverages. Immediately reported accidents, injuries or unsafe work conditions to manager. Developed and maintained positive working relationships with others to reach business goals. Proactively prepared for large parties and reservations. Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Mail Clerk
June 2007 to February 2008
EDS – Frankfort, KY
Quickly and effectively sorted daily Medicaid insurance claims.
Administrative Assistant
March 2007 to June 2007
Unemployment Insurance Commission – Frankfort, KY
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, and research and development. Standardized department filing system so secretarial staff could easily locate information in any filing center. Developed new customer relations through telephone contact and sales activity. Provided efficient customer service to clients.
Education
Lexington School for Recording Arts 2005
Lexington, KY
Audio Engineering
Certified
Audio recording, mixing, and editing
Western Hills High School 2003
Frankfort, KY
High School Diploma
References
Danielle Pelenkahu
Lexington,KY 40502
Wendy Quire
Frankfort, KY 40601
Molly Smither
Lexington, KY
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