Hotel Operations & Customer Service Manager

CURRICULUM VITAE

Asher Charles Kenneth

** ********** ********, ****** *** 7B9

Cell: 289-***-****

******************@*****.***

Work Permit: Open

Career Objective:

I am a self – motivated & results-oriented individual with a proven track record of driving organizational success through strategic planning, team leadership, and effective execution. Possessing strong problem-solving skills, I bring wealth of experience in overseeing projects, optimizing workflows, and fostering a collaborative work environment. My commitment to achieving business objectives is complemented by excellent communication and interpersonal abilities make me an asset for any dynamic managerial role. Having earned a bachelor’s degree in arts I am driven to work with an organization of repute in a role that will enable me to bring forth my expertise and experience of over 25 years in diversified fields.

Skills:

Excellent written and oral English communication skills Strong customer service skills with an eye for detail and problem-solving abilities Strong experience of awareness of Purchasing Procurement and logistics, Negotiation and making on the spot decisions. Strictly following procedures and policies of Purchasing and procurement and working on timely deliveries to save cost. Excellent Administrative skills and strong sense of responsibility. Fluent in Urdu & Hindi. Computer skills include MS Excel, Word, Electronic Mail, and keyboarding skills. Proven ability to handle multiple assignments in highly pressurized situations Motivated and able to meet deadlines effectively and consistently. Work Experience:

Wendys, Toronto, ON: 2023-Present (Shift Supervisor)

• Proven experience as a Shift Supervisor at Wendy’s overseeing daily operations and ensuring efficient workflow.

• Demonstrated leadership skills in managing & motivating a team of employees during shifts.

• Proficient in cash handling, ensuring accurate transactions, and managing point-of-sale systems.

• Responsible for mainitaing high food quality * services strandards, adhering to Wendy’s policies and procedures.

• Effective communication with team members, providing clear instructions and support to achieve performance goals.

• Skilled inventory management, monitoring stock levels and placing orders to prevent shortages.

• Enforced safety and cleanliness standards, ensuring compliance with health regulations and company guidelines.

• Assisted in employee training & development, fostering a positive work environment.

• Respond to customer inquiries and concerns, resolving issues promptly to enhance customer satisfaction.

Western Hut Pizzeria, Oshawa, ON: September 2022 – February 2023 (Store Manager)

• Successfully managing day-to-day restaurant operations, ensuring smooth workflow & exceptional customer service experiences.

• Demonstrated leadership skills in leading & motivating diverse teams to achieve high levels of performance & customer satisfaction.

• Expertise in strategic planning, budget management, and cost control, resulting in increased profitability and operational efficiency.

• Proficient in implementing and maintaining quality standards, including food safety protocols, to meet & exceed regulatory requirements.

• Strong focus on staff development and training, fostering a positive work culture and enhancing team capabilities.

• Proactive problem solver with a keen eye for identifying operational challenges and implementing effective solutions.

• Committed to maintaining a clean and welcoming environment, ensuring compliance with health and safety regulations.

ACK hotel supply LLC, Dubai, UAE: 2012 – 2021 (Manager Purchasing Procurement & Logistics)

• Spearheaded procurement strategies, negotiating with suppliers to secure cost-effective and high-quality materials for ACK Hotel Supply LLC.

• Implemented efficient logistics processes, optimizing the supply chain to ensure timely delivery and minimize operational disruptions.

• Oversaw the end-to-end purchasing cycle, from sourcing and vendor selection to order placement, tracking, and inventory management.

• Developed and maintained strong relationships with suppliers, fostering collaborative partnerships to enhance product availability and pricing agreements.

• Conducted regular market analysis to stay informed about industry trends, pricing fluctuations, and potential cost-saving opportunities.

• Managed a comprehensive logistics network, coordinating transportation, warehousing, and distribution activities to meet organizational objectives.

• Implemented inventory control measures, reducing excess stock and minimizing shortages to enhance overall supply chain efficiency.

• Collaborated with cross-functional teams, including finance and operations, to streamline procurement processes and align with company goals.

• Monitored and reported on key performance indicators (KPIs) related to purchasing and logistics, identifying areas for improvement.

IFA Hotels and resorts group LLC, Dubai, UAE: 2009 to 2012 (Operations Head / Manager Purchasing Procurement and Logistics)

• Led strategic procurement initiatives as Purchasing Manager for IFA Hotels and Resorts Group LLC, negotiating contracts and securing cost-effective, high-quality goods and services.

• Oversaw end-to-end supply chain operations, managing the logistics, distribution, and inventory processes to ensure seamless and efficient operations.

• Developed and implemented purchasing policies and procedures, optimizing processes to increase efficiency and reduce costs.

• Spearheaded vendor relationship management, fostering strong partnerships to enhance product availability, quality, and pricing agreements.

• Collaborated with cross-functional teams to align procurement strategies with overall business goals and objectives.

• Implemented inventory control measures, minimizing excess stock, and reducing shortages to improve overall supply chain performance.

• Monitored and analyzed key performance indicators (KPIs), providing insights for continuous improvement in operations and purchasing processes.

• Conducted regular market research to stay abreast of industry trends, pricing fluctuations, and potential cost-saving opportunities.

• Ensured compliance with relevant regulations and standards, including customs and import/export requirements, mitigating risks, and ensuring adherence to legal and ethical standards.

• Played a pivotal role in optimizing operational workflows, contributing to increased efficiency and cost-effectiveness within the organization.

The Oxford school, Dubai, UAE: 2000- 2005 (Front desk Manager/ Administrator)

• Efficiently managed front desk operations at The Oxford School, serving as the first point of contact for visitors, parents, and staff.

• Oversaw administrative tasks, including handling phone calls, emails, and inquiries, ensuring prompt and courteous responses.

• Coordinated and scheduled appointments, meetings, and events, optimizing the use of resources and facilities.

• Managed student attendance records and collaborated with teachers and parents to address attendance-related matters.

• Handled student admissions, ensuring compliance with enrollment procedures, and maintaining accurate student records.

• Supervised a team of front desk staff, providing training and support to maintain a high standard of service.

• Implemented and maintained office policies and procedures, streamlining workflows for increased efficiency.

• Managed office supplies and equipment, overseeing procurement and maintaining cost- effective inventory levels.

• Collaborated with various departments to ensure effective communication and coordination of administrative tasks.

• Assisted in organizing and executing school events, contributing to a positive and welcoming school environment.

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