Facilities Management Technical Consultant

STEPHEN CRASS

Software Developer / CMMS & IWMS Specialist

Tampa, FL (Open to Remote & Relocation – Strong interest in Texas, Arizona & Southeast U.S.) *******@*****.*** • 865-***-**** • linkedin.com/in/stephen-crass PROFESSIONAL SUMMARY

Software Developer/CMMS & IWMS Specialist with deep technical expertise in data administration, preventive maintenance scheduling, and work order tracking. Hands-on experience executing workflows within Archibus (Eptura), IBM TRIRIGA, Maintenance Connection, and 360Facility to maximize asset reliability and streamline facility operations. Proven track record supporting healthcare, education, and energy sectors by managing clean data registries and optimizing day-to-day system performance. Seeking a stable, execution-focused system support or implementation role. U.S. Air Force Veteran (1991–1994, Operation Desert Storm Era) • Honorable Discharge • Protected Veteran under VEVRAA

SKILLS

CMMS / IWMS Systems: IBM TRIRIGA, Archibus (Eptura), 360Facility, Maintenance Connection Database & Technology: SQL Server, Oracle, Java, JavaScript, XML, Jira CAD: AutoCAD, MicroStation

PROFESSIONAL EXPERIENCE

Software Developer

Jacobs – Remote / Dallas, TX March 2019 – December 2023

• Executed IBM TRIRIGA Facilities Maintenance & Operations workflows for a large enterprise telecom client portfolio, optimizing daily on-demand work orders and preventive maintenance programs.

• Assisted with data migration from legacy CMMS (Maintenance Connection) to IBM TRIRIGA, improving work order data accuracy and reducing manual processes through system configuration.

• Configured routine maintenance workflows, asset hierarchies, service level agreements, and data validation dashboards to support daily service delivery.

• Collaborated with local facilities teams to standardize software utilization; provided direct end-user training, system troubleshooting, and post-go-live operational support. Professional Sabbatical – Family Caregiving

Knoxville, TN January 2024 – January 2026

• Took a planned sabbatical to provide full-time care for a family member during a critical medical situation, which has since been fully resolved.

• Maintained professional currency in IWMS and CMMS technologies through ongoing review of industry publications, best practices, and emerging trends.

Software Developer

Cushman & Wakefield (Contract via Apex Systems) – St. Louis, MO April 2018 – November 2018

• Supported a global 360Facility CMMS deployment, focusing on system adoption, data validation, and minimizing post-launch user support issues.

• Maintained project timelines, tracked deployment milestones, and executed data transformation, validation, and ETL migration activities.

• Configured work order and preventive maintenance software workflows; delivered technical end-user training and documentation to operations teams.

Business Systems Analyst

Discount Tire (Contract via Impact Technology) – Scottsdale, AZ December 2017 – March 2018

• Gathered technical requirements for an IBM TRIRIGA software upgrade covering Real Estate and Capital Projects modules.

• Conducted user interviews, mapped current software workflows, and performed functional gap analysis.

• Authored technical business requirements documentation and validated software vendor deliverables against system benchmarks.

Software Developer

Walmart (Contract via Fortitude Systems) – Bentonville, AR December 2016 – June 2017

• Served as technical integrations specialist within an agile software environment to automate data exchange between systems.

• Configured data integration scripts to eliminate manual entry errors and ensure data consistency across platforms.

• Built system alerting tools that monitored data integrity and optimized automated workflow performance. Software Developer

Applied Data Systems – Mount Dora, FL April 2016 – November 2016

• Provided CMMS technical support to multiple government, healthcare, education, and retail facilities clients.

• Coordinated support desk workflows, troubleshot user tickets, and optimized resolution timelines.

• Assisted development teams with ARCHIBUS configurations and standardized design templates for faster support delivery. Software Developer

Dynamic CAFM Services – Pearland, TX May 2014 – March 2016

• Coordinated ARCHIBUS software installations, upgrades, and routine client technical support programs.

• Delivered software training modules to client facilities teams to lower support call volumes and improve system utilization. Software Developer

State of Tennessee – Nashville, TN March 2014 – May 2014

• Supported the replacement of legacy property management databases with the ARCHIBUS platform.

• Analyzed existing facilities data structures, participated in stakeholder workshops, and mapped system design criteria.

• Utilized SQL scripts to improve data consolidation and import efficiency during system cutover. Software Developer – Archibus (Eptura)

Parsons Corporation – St. Petersburg, FL June 2012 – December 2013

• Developed technical customizations, data views, and user interfaces for enterprise Archibus installations.

• Executed software testing protocols, authored user acceptance testing (UAT) scripts, and provided technical training. Software Developer / Subject Matter Expert (SME)

BCF Solutions – Huntsville, AL April 2010 – July 2012

• Served as the primary ARCHIBUS technical resource for software deployment and user training programs.

• Maintained implementation data schedules, resulting in an efficient system deployment ahead of schedule. ADDITIONAL EXPERIENCE

Owner

DAC Data, Inc. – St. Petersburg, FL December 2001 – October 2009 Established and scaled a successful independent firm, managing all core business operations, client acquisitions, and financial oversight.

EDUCATION

Associate of Applied Science

Pellissippi State Community College – Knoxville, TN

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