Administrative Assistant & Database Support Expert
Resume:
Summary
Skills
Experience
Angélica Nieto Castro
Conroe, TX 77301
*************@*******.***
Experienced Administrative Assistant with over 10 years in database management and client support. Proficient in Microsoft Office Suite and project management tools. Skilled at managing priorities and ensuring accuracy in documentation
• Data Organization
• Data Entry and Analys
• Sap Project Management
• Legal Documentation
• Telecommunication Support
• Customer service
INSTITUTO DE SEGUROS SOCIALES (ISS)
Administrative Assistant
• Led data model analysis and development for external reporting.
• Streamlined monthly report generation, enhancing efficiency for control entities. Provided technical support for network and telephony issues, improving team communication.
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• Implemented SAP projects, significantly improving business processes.
• Managed housing loan recordkeeping, ensuring data integrity and compliance. Development, planning, execution, and control of the operational processes of the production area using the PMI guide.
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I prepared and ensured the timely delivery of account statements to housing loan beneficiaries.
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Answered phone calls and emails to provide information, resulting in effective business correspondence.
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PLAN INTERNACIONAL (ONG)
Administrative Assistant
I coordinated event logistics, consolidated the weekly budget, managed petty cash, supervised and controlled suppliers, processed requisitions, generated purchase orders, managed invoicing, administrivia fixed asset inventory, and monitored portfolios.
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• Coordinated meetings and prepared agendas for departmental discussions. Server Administration (Windows Server 2003), Database Management, Microsoft SQL, User Support, Web, Communication Networks, Protection of Information Assets, Backup, Maintenance, Planning and creation of IT solutions and operating processes according to business needs and rules, monitoring and control of the applications and processes implemented, both at an operational and technological level.
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DISTRIBUIDORA DEL PACIFICO E.S.P. S.A. - DISPAC
Assistant Customer Service Rep.
• Handled customer complaints and resolved issues effectively.
• Assisted customers with inquiries and provided product information. Academic Profile
Additional Education
Attended to customer service requests, complaints, and claims while providing energy awareness training to end users, highlighting the importance of on-time payment.
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Organized community outreach programs to collect participant feedback on service issues, enhancing the understanding of customer needs.
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• Processed orders and managed inventory levels efficiently. CAJA DE COMPENSACIÓN FAMILIAR DEL CHOCO "COMFACHOCO" Administrative Assistant
Formulated and executed strategies for management of technology platform and information systems, aligning with functional and mission objectives.
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Installed and configured computer systems, ensuring functionality and accessibility for user departments.
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Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
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• Managed database systems containing customer contact information. Maintained office supplies inventory by checking stock to determine inventory level.
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FIDUPREVISORA S.A.
Administrative Assistan and Customer Service
Processed claims and complaints from beneficiaries, ensuring timely resolutions and satisfaction.
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Verified health network services to guarantee effective medical service delivery for clients.
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• Evaluated network systems for vulnerabilities, enhancing overall security measures. Compiled and submitted detailed reports on findings to inform stakeholders effectively.
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• Assisted in preparation of reports and presentations for management review. Facilitated interdepartmental communication to streamline collaboration across teams.
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Coordinated and scheduled meetings, including room reservations, catering, and technical setup for seamless execution.
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Universidad De La Salle
Post Graduate: Project Management in Engineering
Universidad Cooperativa de Colombia
B.S.: Systems Engineering
Colegios Hispano - Ingles
High School Diploma
Universidad Cooperativa de Colombia, Workshop Seminar, Public Sector Economics.
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• Sena, Systemized Accounting Module.
• Sena, Customer Service and Motivation to Work Module
• Cámara de Comercio de Quibdó, Workshop Seminar, Sales and Customer Service.
• Sena, Entrepreneurship Program.
• Sena, Software Tools for Electronic Commerce.
• Sena, Linux: Operating System, Commands and Utility.
• Escuela Superior de Administración Pública, Diploma in State Contracting.
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