Enterprise OCM & Program Delivery Leader

Location:

Posted:

July 15, 2026

Resume:

Professional

Over ** years Program Management Hands-On Organizational Change, (PMO) Program Portfolio & Sr. Project Management Leader applying PROSCI-aligned (ADKAR) methodology to drive adoption across enterprise technology transformation programs. Lead structured OCM strategies while managing cross-functional portfolios, aligning change initiatives with business priorities, capacity planning, governance, and risk controls. Performance delivery and improvement to strengthen the impact of organizations. Agile and PRINCE2-certified with proven expertise coordinating change activities alongside program milestones, managing multiple workstreams, and escalating risks in complex, regulated environments. Partner with executives, managers, and end-users to tailor stakeholder engagement, deliver targeted training, and measure adoption through defined performance metrics. Delivered over 1,200 enterprise learning and transformation initiatives within one year at Merck while maintaining quality, compliance, and on-time execution. Delivery Manager for execution of IT and digital programs, excellence in delivery management, stakeholder management, and commercial responsibility in the pharmaceutical industry and life science clients.

Some Key skills

Organizational Change

Management (OCM)

Change Readiness

Assessment

Cross-Functional Collaboration PRINCE2 Methodology

Waterfall and Agile

Enterprise Change

Management

Adoption &

Utilization Metrics

Stakeholder Communication

Plans

Risk Analysis & Risk

Management

PROSCI Methodology Change

Reinforcement

Strategy

Personal-Based

Communication Strategy

Risk Identification &

Escalation

ADKAR Framework

Resistance

Management

End-User Training &

Enablement

Multi-Workstream

Coordination

Change Strategy

Development

Stakeholder

Engagement

Learning & Development

Delivery (Hybrid Environment)

Governance &

Compliance Oversight

Change Impact

Assessment

Executive

Stakeholder

Management

Project Management Program & Portfolio

Alignment

Status Reporting &

Executive Dashboards

Program Management

KPI Tracking &

Performance

Measurement

Problem Solving & Root Cause

Analysis

Cell Therapy Program Manager

Coordinate change

activities with project

timelines.

Professional Experience

E l l e L i n k l a t e r

707-***-**** Bay Area California LinkedIn 19862619 Website: www.unbc.live *************@*****.***

https://www.linkedin.com/in/elle- linklater-19862619/ 2

Owner / Executive Producer – UNBC The Lore Report EBC / RadioCPD-TV

(Ireland, EU, UK, USA)

2015 – Present

UNBC and Linklater Consulting 2015-Present

Owner / Principal Consultant – Transformation, On Organizational Change, Program Management, Portfolio & PRINCE2 Project Management USA & EMEA (Remote / Hybrid) Partnered with global clients across biotech, utilities, government, finance, engineering, and technology sectors to lead enterprise Organizational Change Management (OCM) initiatives supporting large-scale transformation programs. Applied PROSCI-aligned methodologies to develop change strategies, stakeholder engagement plans, readiness assessments, and structured training programs that accelerated adoption in regulated environments. Integrated change activities with formal project governance frameworks, managing multi-workstream coordination, risk identification, and escalation to maintain timeline and compliance objectives. Delivered executive reporting, KPI dashboards, and adoption metrics to support informed decision-making and enterprise risk oversight. Key Achievements & Responsibilities:

Though UNBC and Linklater Consulting: Senior Program and Portfolio Leader with 15+ years delivering enterprise Organizational Change Management (OCM) and finance transformation initiatives across cel therapy, biotech, pharma, manufacturing, finance, government, utilities, education, and technology sectors. Expertise in applying PROSCI-aligned change methodologies alongside Agile and PRINCE2 governance frameworks to drive adoption, strengthen financial controls, and ensure regulatory and operational readiness. Proven success leading multi-million-dollar global portfolios and concurrent workstreams across Oracle Finance and SAP financial systems, aligning financial reporting, internal controls, compliance frameworks, capacity planning, and executive strategic objectives. Delivered over 1,200 enterprise transformation and enablement initiatives within one year at Merck, embedding structured change management, stakeholder engagement, and KPI-driven performance measurement into finance and operational programs. Strong background in executive stakeholder alignment, risk management, audit readiness, third-party vendor governance, and cross-functional leadership (28+ global resources). Combines deep instructional design and finance- system enablement expertise to ensure sustainable behavioral change, measurable adoption, and return on investment across complex enterprise environments.

Conduct full Front-End Analyses (FEA), audience analysis, task analysis, and curriculum mapping for multi- year and multi-course programs.

Lead the design and development of blended learning ecosystems including eLearning, ILT, VILT, microlearning, Multimedia, Vlog, Video, job aids, simulations, and performance support.

Mentor instructional designers, review deliverables, and enforce quality standards across large courseware programs.

Lead cross-functional teams of designers, media developers, SMEs, engineers, and business leads to ensure training alignment with operational and business requirements.

Lead multi-platform content strategy across TV, radio, streaming, podcast, and digital, focusing on legal, political, CFR regulatory, and public-policy analysis. 3

Manage high-impact special projects including new channel launches, programming initiatives, cross- functional editorial projects, production cycles, and media expansion.

Produce accredited programming (CLE, CE, CPD) with live panel discussions, interviews, and breaking legislative analysis.

Drive cross-functional collaboration between editorial, product, marketing, legal, BI, and operations for content research, scripting, compliance, and publishing.

Build structured project plans, roadmaps, briefs, RACIs, runbooks, and documentation for 24-hour programming workflows.

Facilitate kickoffs, stand-ups, stakeholder updates, and post-mortems to maintain alignment and unblock teams.

Create KPI dashboards for engagement, viewership, reach, and cross-platform analytics.

Manage vendors, streaming partners, OTT channels, monetization workflows, sponsorships, and technology operations.

Led enterprise Organizational Change Management (OCM) initiatives using PROSCI ADKAR methodology to drive adoption, utilization, and proficiency across large-scale technology transformation programs.

Developed and executed enterprise change management strategies, including change impact assessments, stakeholder analysis, readiness assessments, and resistance management plans.

Designed and delivered end-user training and enablement programs in hybrid and diverse work environments to support system implementation and process transformation.

Built and executed stakeholder engagement plans, influencing executives, managers, and end-users through tailored communication strategies and persona-based user journeys.

Integrated change management activities with project management timelines, ensuring alignment between program milestones, deliverables, and business objectives.

Identified, assessed, and escalated project and organizational risks across multiple workstreams; implemented mitigation strategies to reduce operational and adoption risks.

Established and monitored adoption metrics, KPIs, and performance dashboards to measure change effectiveness and adjust OCM strategies accordingly.

Coordinated cross-functional collaboration between IT, HR, Operations, Compliance, and executive leadership to ensure governance, transparency, and accountability.

Delivered structured status reporting, executive communications, risk logs, and stakeholder updates in alignment with project and portfolio governance standards.

Applied strong problem-solving, analytical, and organizational skills to manage competing priorities in complex, regulated enterprise environments

Created and maintain integrated development timelines, stage gates, resource needs, and budget for multiple programs.

Tracked and coordinated programs for training clinical studies

Full life cycle of Program lead content development to delivery of teams with stakeholder management and quality control.

Delivered communications to leadership, teams and stakeholder of program status, identifying any risks and mitigation, scope changes, and blockers.

Project and Program Management documentation.

Team communications agile to maintain a quick paced high-performing teams

Facilitated program budgets, resourcing models and forecasts.

Defined granular financial resource requirements

Provided transparent program documentation

Worked as PM for the Center of Excellence and developed implemented and championed PM best practices, processes, and strategies for consultants and project Train to Gain Program. Bristol Myers Squibb (BMS) - Cell Therapy & External Manufacturing Organizational Change Management & Technical Consultant for SOP ID Design for behaviour change (SAP S/4HANA & L&D)

February 2024 – February 2026 Contract

Led insource/outsource coordination and SOP alignment for SAP Oracle systems at BMS, enabling regulatory traceability and cross-site standardization. Collaborated with HR, training, and compliance to assess and forecast training demand for operational readiness. Supported capacity reporting and aligned process deliverables with Quality and Manufacturing Ops.

As a Technical Program Manager for BMS, I led enterprise LMS migration and SAP Oracle SOP integrations across HR and compliance platforms. I worked cross-functionally with operations, engineering, and product SMEs to drive timelines and execute deliverables using Agile, ensuring documentation, communication, and launch goals were met with excellence.

Using Agile and Prince 2 project management methodologies Transformed SAP to Oracle SOP Instructional Design organizational change processes using Articulate 360, Storyline, Rise etc. and Docs technology.

Organizational Change Management (OCM) strategy for large-scale, technology transformation programs impacting 1,000+ stakeholders, leveraging PROSCI ADKAR methodology to drive adoption, utilization, and sustained behavioral change.

Oversaw blended training and enablement programs (eLearning, ILT, VILT, simulations, performance support) aligned with project management timelines and governance standards, reducing time-to- proficiency by 25% across regulated environments.

Integrated OCM strategy with formal project and portfolio management frameworks (PRINCE2-aligned governance), coordinating 10+ concurrent workstreams while identifying, tracking, and mitigating enterprise and program-level risks.

Established KPI dashboards, adoption metrics, and executive reporting structures to support C-suite decision-making, portfolio oversight, and compliance alignment.

Led cross-functional collaboration across IT, HR, Operations, Compliance, and executive leadership teams, ensuring stakeholder engagement, communication planning, and risk escalation protocols were embedded into enterprise governance processes.

Partnered with HR, Training, Compliance, Engineering, and Product teams to align process deliverables, documentation standards, and communication strategies, ensuring successful system launches and audit- ready documentation.

Merck - Enterprise PMO Portfolio & Transformation Lead, Instructional Designer Portfolio Manager Sr. Delivery Manager Technical Training Specialist

Lead and delivered complex, high-value programs that generated measurable business impact across the global organization. Enhanced compliance standards through L&D, elevated product quality, and built strong partnerships with business leaders and cross-functional teams to drive aligned execution. Set strategic direction, strengthening capabilities, prioritizing key initiatives, and ensuring disciplined, successful programs. Hands on experience managing offshore delivery from India teams. Lead PMO Program Portfolio Manager (L&D, Capacity, Agile Transformation) August 2022 – February 2024 Contract

Program Manager, SR. Delivery Manager, Organizational Change Management (OCM) Lead, and Project Manager delivering end-to-end Learning & Development across all workstreams. Enterprise transformation initiatives across 5

consulting, utilities, energy, financial services, and global business environments. Directed full lifecycle project governance, stakeholder management, and risk mitigation to ensure successful system adoption, operational readiness, and measurable business outcomes.

PMO for Spark Transformation project

Created and maintain integrated development timelines, stage gates, resource needs, and budget for multiple programs.

Tracked and coordinated programs for training clinical studies

Full life cycle of Program lead content development to delivery of teams with stakeholder management and quality control.

Delivered communications to leadership, teams and stakeholder of program status, identifying any risks and mitigation, scope changes, and blockers.

Project and Program Management documentation.

Team communications agile to maintain a quick paced high-performing teams

Facilitated program budgets, resourcing models and forecasts.

Defined granular financial resource requirements

Provided transparent program documentation

Capacity Planning

Directed the Program Management Office (PMO) for a global manufacturing network, driving enterprise transformation initiatives including ERP implementations, MES technology deployments, major tech transfers, compliance programs, and strategic capital projects.

Established strong governance frameworks, portfolio prioritization processes, and structured trade-off decision models to ensure disciplined execution of large-scale strategic programs.

Led industry training and competency development programs aligned to digital transformation and consulting capability frameworks across multi-workstream global portfolios.

Managed end-to-end project and program delivery for enterprise training and transformation initiatives, overseeing scope definition, financial estimation, milestone tracking, governance documentation, and executive reporting.

Applied advanced strategic analysis and structured execution planning to orchestrate multiple complex initiatives simultaneously within highly regulated, global environments.

Worked on enterprise programs management across a product overseeing delivery against a $2B+ network operating budget and execution of large-scale capital investment initiatives exceeding $400B in CapEx programs.

Drove cross-functional alignment and co-creation of strategic improvements, developing a rigorously prioritized initiative pipeline to maximize operational efficiency and enterprise value.

Provided thought leadership in productivity, operating model optimization, and organizational change management, embedding agile behaviors and continuous improvement practices across programs.

Led and coached a global matrix organization of Program Managers across multiple sites, optimizing talent allocation, strengthening execution capabilities, and improving performance outcomes.

Defined and executed the strategic vision and priorities of the enterprise transformation portfolio, aligning site-level delivery with corporate objectives and manufacturing value chain optimization.

Led Organizational Change Management (OCM) initiatives include change readiness assessments, stakeholder engagement strategies, communication planning, and structured risk management processes.

Directed multi-course curriculum and competency framework development across Utilities, Energy, Oil & Gas, Risk Management, Leadership, Project Management, Investment Banking, and People Change.

Coordinated cross-functional teams, SMEs, third-party vendors, and instructional designers to deliver scalable hybrid learning ecosystems (eLearning, blended learning, multimedia).

Built structured project plans, decision logs, proposals, and milestone reports to ensure transparency, compliance, and portfolio governance alignment.

Translated future-state business processes (technology, cost, experience) into actionable requirements supporting system and process transformation.

Produced project financial estimates and secured executive sign-off while maintaining delivery within scope, budget, and timeline.

Leveraged LMS reporting and SQL data retrieval to provide business analytics, KPI dashboards, and executive-level performance reporting.

Established strong governance frameworks, portfolio prioritization processes, and structured trade-off decision models to ensure disciplined execution of large-scale strategic programs.

Defined and executed the strategic vision and priorities of the enterprise transformation portfolio, aligning site-level delivery with corporate objectives and manufacturing value chain optimization.

Led and coached a global matrix organization of Program Managers across multiple sites, optimizing talent allocation, strengthening execution capabilities, and improving performance outcomes.

Provided thought leadership in productivity, operating model optimization, and organizational change management, embedding agile behaviors and continuous improvement practices across programs.

Drove cross-functional alignment and co-creation of strategic improvements, developing a rigorously prioritized initiative pipeline to maximize operational efficiency and enterprise value.

Applied advanced strategic analysis and structured execution planning to orchestrate multiple complex initiatives simultaneously within highly regulated, global environments.

Strengthened enterprise decision-making through data-driven insights, risk mitigation frameworks, and executive-level reporting to ensure accountability, performance transparency, and successful outcomes.

Led enterprise transformation initiatives using Agile, ITIL, PRINCE2-aligned governance, and PROSCI-based change methodologies. Managed OKRs and Agile ceremonies across 30+ global teams while overseeing ServiceNow portfolio tracking, LMS program timelines, and executive reporting dashboards, resulting in a 25% reduction in delivery delays and improved portfolio transparency.

Led enterprise Organizational Change Management (OCM) strategy across 1,200+ project implementations, integrating change impact assessments, stakeholder engagement, readiness planning, and resistance mitigation into technical transformation programs.

Directed portfolio-level capacity planning and demand management cycles to optimize global resource allocation across concurrent workstreams.

Oversaw ServiceNow workflow management, lifecycle tracking, and status reporting to ensure governance visibility and executive oversight.

Managed LMS delivery timescales, training rollout schedules, and performance reporting across 1,800+ learning asset deployments supporting SAP S/4HANA /SalesForce and enterprise system enablement.

Established governance frameworks, KPI dashboards, milestone reporting, and risk escalation protocols to strengthen compliance, predictability, and operational readiness.

Worked with Veeva, Salesforce, SAP, Delivery Training

Applied Agile project management practices to coordinate cross-functional teams (IT, Operations, HR, Finance, Compliance, Engineering) and manage multi-workstream delivery.

Guided full project lifecycle management from initiation through closure, ensuring adherence to scope, timeline, budget, quality, and regulatory standards.

Managed procurement coordination and vendor relationships to support scalable technical delivery and enterprise service management.

Drove stakeholder alignment, risk mitigation, and change readiness strategies to ensure sustainable adoption across regulated environments.

Served as the primary point of contact for client stakeholders including IT leaders, business owners, and program sponsors.

Built and sustained strong executive and operational relationships within client organization.

Led governance forums: weekly status meetings, monthly reviews, QBRs, and steering committees.

Proactively identified risks and mitigated issues, and led improvement opportunities; communicated transparently with clients.

Experience working in regulated pharmaceutical environments, supporting GxP, 21 CFR Part 11, and CSV compliance across learning, systems, and business initiatives.

Supported global programs across R&D, Clinical, Pharmacovigilance, Regulatory Affairs, Manufacturing, Supply Chain, Commercial, Veeva, CRM, Patient Services, and Market Access.

Partnered with SMEs and business leaders to gather requirements and translate them into practical learning solutions, project plans, and delivery strategies.

Developed compliant training, SOPs, and change management materials to support system implementations, process improvements, and regulatory readiness.

Partnered with Sales and Client Partnerson account planning and customer satisfaction initiatives. 7

Contribute to proposals, SOWs, solution shaping, and client presentations.

Project Managed audit training compliance reviews, and managed vendor performance assessments.

Responsible for delivery financials including revenue, margins, billing, and cost optimization.

Manage change requests, scope extensions, and effort estimation in collaboration with sales and delivery teams. Linklater Consulting, The Lore Report, EBC Owner Consulting: Organizational Change, Program Manager, Project Management, Portfolio Management and Instructional Design Training Project Manager (Global)– Consulting Clients

(Cardiff Metropolitan University, AWS (Amazon), PwC, American Express, Lloyds, Vodafone, NHS, and others) 2015 – 2022

Cardiff Metropolitan University– Program Manager, Operational Change Management, Governance and Compliance Portfolio and Project Management for training material regulations and best practices. August 2021- May 2022 Contract

Program Manager for MBA Entrepreneur, Instructional Design degree, middle sports management degree. Micro Credentials.

Instructional Design Micro Credentials Instructional Design SME and published author

Served as Organizational Change Management (OCM) Lead, Program Manager, and Project Manager for the development and launch of an MBA Entrepreneurship program, driving stakeholder alignment, curriculum transformation, and digital delivery implementation.

Led end-to-end program governance for the Instructional Design degree pathway, managing scope, milestones, capacity planning, resource allocation, and cross-functional faculty coordination.

Acted as Program and Project Manager for the Sport Micro-Credential (Middle Manager for Sport), overseeing curriculum architecture, SME engagement, accreditation alignment, and launch readiness.

Directed change impact assessments, readiness planning, and stakeholder communications to support academic transformation and adoption of new program structures.

Managed multi-course development workstreams simultaneously, aligning instructional strategy with institutional goals, compliance standards, and digital learning platform integration.

Built structured project plans, roadmaps, RACI matrices, reporting dashboards, and lifecycle documentation to ensure delivery predictability and executive visibility.

Facilitated steering committees, executive updates, and cross-functional governance reviews to maintain milestone adherence and mitigate delivery risks.

Applied Agile project management and structured methodologies (ADDIE) to coordinate designers, faculty, SMEs, and technology teams across concurrent program builds.

Established KPI dashboards to monitor enrollment readiness, curriculum completion status, faculty onboarding, and program performance outcomes.

Insured all program materials met accreditation, quality assurance, and compliance requirements prior to launch.

Insurance Ireland – Operational Change Management, Governance and Compliance Portfolio and Project Management for training material for all insurance companies in Ireland of new government regulations and best practices.

Oct 2018 – April 2019 Contract

Responsible Instructional Design for Certification of Insurance Law and legacy material. Created new and updated learning Material for certifying Insurance Agents across Ireland. Provided measurable assessments and designed metrics to view the organization success factors. Managed project documents and deliverables across one or multiple project workstreams and support the Subject Matter Experts with deliverables, collect cross-functional stakeholder awareness, inputs and decisions. I provided regular status updates to the project team and external stakeholders of workstream milestones.

Reporting and keeping withing government guidelines of delivery

Organizational Change Project Insurance Regulation systems and delivered SOP process

Behavioural change in process

Branding change in process.

Amazon AWS – Learning and Development USA and EMEA. Transform Program Delivery, Operational Change Management, Instructional Design, Governance and Compliance Portfolio and Project Management for October 2017 – December 2018 Contract

Responsible Instructional Design for Certification of Servers and legacy material. Created new and updated learning Material for certifying employees. Provided measurable assessments and designed metrics to view the organization success factors. Managed project documents and deliverables across one or multiple project workstreams and support the Subject Matter Experts with deliverables, decision making process and documenting process and policy related items. Created project documents (e.g. project plans, decisions, proposals etc.) collect cross-functional stakeholder awareness, inputs and decisions. I provided regular status updates to the project team and external stakeholders of workstream milestones. In addition, I facilitated consistent collaboration with key stakeholders in the design of the end-to-end processes and subprocesses and focused on their future state (process, technology, cost, experience) and translate business practice into requirements for future product enhancements. I also provided support and coached team members in the Program management best practice, process improvement methods and solution developments in delivery for the transformational change. Lloyds TSB Bank – Learning and Development EMEA. Transform Program Delivery, Operational Change Management, Instructional Design, Governance and Compliance Portfolio and Project Management October 2015 – October 2017 Contract Client

Organizational Change Management (OCM) Lead, Program Manager, and Project Manager supporting global digital transformation learning and development initiatives across concurrent workstreams in regulated environments. Directed change enablement, stakeholder engagement, governance oversight, and risk management to ensure operational readiness and delivery, compliance alignment, and measurable performance outcomes for 2,000+ global employees.

Led enterprise OCM programs across multi-workstream portfolios, conducting change impact assessments, readiness planning, and structured risk identification, mitigation, and escalation.

Managed full learning and instructional design project and program lifecycle governance, maintaining risk registers, issue logs, milestone tracking, and executive reporting dashboards.

Identified and mitigated program-level risks to protect scope, timeline, compliance, and delivery objectives.

Directed third-party vendor and SME coordination, ensuring quality, governance, and regulatory standards were met.

Facilitated cross-functional collaboration (IT, Learning and Development, Operations, Product, Business) to design future-state processes and translate requirements into system and SOP process improvements.

Delivered blended enablement strategies aligned to transformation milestones and adoption KPIs.

Established KPI dashboards and portfolio reporting frameworks to strengthen executive visibility and decision-making.

Supported portfolio-level capacity planning and demand management to optimize resource allocation and reduce delivery risk exposure.

Leveraged LMS analytics and SQL reporting to provide data-driven insights supporting compliance and adoption measurement.

American Express – Learning and Development EMEA and USA. Transform Program Delivery, Operational Change Management, Instructional Design, Governance and Compliance Portfolio and Project Management 9

May 2011– October 2015 Contract Client

Consultant for Card Services Organizational Change Management (OCM) Lead, Program Manager, and Project Manager delivering global Learning & Development and ERP / CRM transformation initiatives

(SAP, Oracle Finance, Salesforce) across hybrid. Directed multi-workstream digital, operational, and financial system transformation programs integrating change readiness, stakeholder engagement, and structured risk management to ensure adoption, compliance, branding and business continuity.

Led enterprise L&D and SAP, Oracle Finance, and Salesforce system enablement, designing scalable hybrid learning ecosystems and role-based curricula aligned to ERP implementation, CRM transformation, internal controls,

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